Never going back.
The website states the hotel is pet friendly but does not say anything about a $100 pet deposit with $35 per day for the pet being there. That’s ridiculous. Apart from that the guy who checked us in r... more
The website states the hotel is pet friendly but does not say anything about a $100 pet deposit with $35 per day for the pet being there. That’s ridiculous. Apart from that the guy who checked us in realized I was coming in with my same sex partner and he proceeded to tell me that “we’re family, because he has a brother like me too.” I’m sure he did not mean it in a bad way but I was so annoyed by the comment and by the extra money I had to pay that I checked out of the hotel two days early less
Jerre Leahy, Other at Best Western Plus Pleasanton Inn, responded to this review
Thank you for your recent stay. We appreciate you taking the time to post your review, as we truly value our guests' comments and opinions. I have noted your comments in regards to the pet deposit and will send them to the General Manager for their review.
On behalf of our team, please accept our sincerest apologies for the comments that were made to you when you checked in. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We hope to have another opportunity of welcoming you back for a much better experience.