Best Western Plus Pleasanton Inn

5375 Owens Ct, Pleasanton, California, 94588-3336, United States
based on 363 reviews Trip Advisor Logo
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Best Western Plus Pleasanton Inn

Welcome to Best Western Plus Pleasanton Inn!

Dublin, CA hotels are perfectly situated close to the top destinations, and our Pleasanton hotel provides the charm, affordable rates and quality guests deserve.

Great customer service is show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Plus Pleasanton Inn

Traveller Overview:
3.5 Rating: 363 reviews
Excellent 29%
Very Good 32%
Average 22%
Poor 9%
Terrible 5%
Rating

AnitaB42, wrote review 08/11/2019

Unbearably Loud Hotel

This hotel is right next to a major highway; there’s earplugs in the room for a reason. The ice machine or laundry must run all night because we heard clanking and banging opposite side of the freew... more

Owner Response
Jerre L, Reputation Management at Best Western Plus Pleasanton Inn, responded to this review
Thank you for leaving your feedback. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the noise you experienced on your recent visit and for not being giving you the free continental breakfast that you expected. We would like to have the opportunity to welcome you back next time your in our area.
Rating

Katherine M, wrote review 08/11/2019

Friendly Staff, Good Breakfast

My friend and i went to Pleasanton for the Harvest Festival at the fairgrounds. Hotel was relatively inexpensive for a Saturday night. Natalie, at the reception desk, greeted us with a warm, friendly ... more

Owner Response
Jerre L, Reputation Management at Best Western Plus Pleasanton Inn, responded to this review
Thank you for staying with us at the Best Western Plus Pleasanton Inn on your recent trip. We are delighted you had a great time. We are also glad you enjoyed our hospitality, comfortable accommodations, and a complimentary breakfast. We appreciate your recommendations, and we look forward to seeing you on your next trip to Pleasanton, Ca.
Rating

1brkr386, wrote review 02/10/2019

Back to Pleasanton

I returned to Pleasanton where I lived for 40 years to take my grandson to the Montyerey Jazz Festival. In the course of the trip I spent 4 nights at the Best Western Pleasanton Inn. I would not have ... more

Owner Response
Jerre L, Reputation Management at Best Western Plus Pleasanton Inn, responded to this review
Thank you for reviewing your stay at the Best Western Plus Pleasanton Inn. It is a pleasure to know you had an enjoyable experience with us. We enjoyed having you and your grandson as our guest and look forward to welcoming you on your next visit to our area.
Rating

Millyj, wrote review 29/09/2019

Chose only if you have no other choice!

Check in was ok. However, we were out here for personal family business and we wished we would've stayed elsewhere. We left our room around 1pm and we got back at 6ish and room was still not attended ... more

Owner Response
Jerre L, Reputation Management at Best Western Plus Pleasanton Inn, responded to this review
Thank you for sharing your concerns. Your feedback is important to us and the condition of our room has been shared with the concerned individuals to improve our future guests’ experiences. We hope you will return so we can restore your confidence in us. Thank you for your business.
Rating

James B, wrote review 16/09/2019

Dangerous driving by a hotel guest left a sour taste in my mouth.

Other than dodging reckless and dangerous driving by a hotel guest in a Silver Mustang in front of the front lobby, my stay at this hotel was very pleasant. The misguided young man in a Silver Mustang... more

Owner Response
Jerre L, Reputation Management at Best Western Plus Pleasanton Inn, responded to this review
Thank you James for expressing your concerns. We were aware of this guest and we have notified the authorities accordingly. We certainly do not condone this type of behavior from our guests, whether they are staying with us or just visiting another guest. Again, please accept our apology for any inconvenience this may have caused you. Thank you for your support and we hope to welcome you back in the future.