Nice Facility Noisy Location
We were booked into this hotel for a business trip for 3 weeks. Upon arrival the desk clerk said that he would put us on the quiet side of the hotel. Ha! Using a dB sound level meter the noise level i... more
We were booked into this hotel for a business trip for 3 weeks. Upon arrival the desk clerk said that he would put us on the quiet side of the hotel. Ha! Using a dB sound level meter the noise level inside my room measured around 73dB. Even the hotel admits there is a noise problem by providing earplugs on the nightstand in each room. This seems to be the only measure they have taken to reduce the noise in the rooms. The management has yet to respond to my email about the facilities that I sent on our first day. We don’t fault the staff of the hotel as everyone we met was friendly and helpful. We ended up cutting our stay short at this hotel because the noise from the nearby thoroughfare and freeway made sleeping a nightmare. less
Jerre Leahy, Other at Best Western Plus Pleasanton Inn, responded to this review
Thank you for taking the time to review our establishment. Please accept our apologies for the loud noises you experienced that were surrounding your room. We have shared your concerns with our team for their review. However, we are happy to hear you were pleased with our friendly staff. We hope you will return so we can make it up to you in the future.