Best Western Plus Pleasanton Inn

5375 Owens Ct, Pleasanton, California, 94588-3336, United States
based on 372 reviews Trip Advisor Logo
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Best Western Plus Pleasanton Inn

Welcome to Best Western Plus Pleasanton Inn!

Dublin, CA hotels are perfectly situated close to the top destinations, and our Pleasanton hotel provides the charm, affordable rates and quality guests deserve.

Great customer service is
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
5375 Owens Ct, Pleasanton, California, 94588-3336, United States

Reviews of Best Western Plus Pleasanton Inn

Traveller Overview:
3.5 Rating: 372 reviews
Excellent 29%
Very Good 33%
Average 22%
Poor 9%
Terrible 5%
Rating

elizabethgama2020, wrote review 06/12/2020

Never going back.

The website states the hotel is pet friendly but does not say anything about a $100 pet deposit with $35 per day for the pet being there. That’s ridiculous. Apart from that the guy who checked us in r... more

Owner Response
Jerre Leahy, Other at Best Western Plus Pleasanton Inn, responded to this review
Thank you for your recent stay. We appreciate you taking the time to post your review, as we truly value our guests' comments and opinions. I have noted your comments in regards to the pet deposit and will send them to the General Manager for their review. On behalf of our team, please accept our sincerest apologies for the comments that were made to you when you checked in. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We hope to have another opportunity of welcoming you back for a much better experience.
Rating

SoCalBagLady, wrote review 11/08/2020

Convenient & consistent

This Pleasanton hotel continues its great service, and of course it's the best value in Pleasanton. Their "grab and go" breakfast offerings are labeled so it's not a "grab bag" which is a nice and ap... more

Owner Response
Jerre Leahy, Other at Best Western Plus Pleasanton Inn, responded to this review
Thanks so much for your wonderful comments and recommendation. It was a pleasure having you as our guest. We do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
Rating

Jerry S, wrote review 13/03/2020

very convient to stay

Was on my way home from Napa to Hemet California. Being a Best Western Customer, I decided to stay in Pleasanton before making the long drive home. Being my forst time their I found it to be very conv... more

Owner Response
Jerre L, Reputation Management at Best Western Plus Pleasanton Inn, responded to this review
Thank you for including our Best Western in your travel plans. We want you to have a good memory of your stay with us! We couldn't be happier to hear that our location was convenient for you and that you found our staff helpful and pleasant.
Rating

traveler090649, wrote review 10/03/2020

Excellent value!

Excellent value for the price. Terrific amenities. The staff was competent friendly and went out of their way to insure my overall comfort. The only item for improvement is to upgrade their TV recepti... more

Owner Response
Jerre L, Reputation Management at Best Western Plus Pleasanton Inn, responded to this review
Thank you for taking the time to tell us about your experience at Best Western Plus Pleasanton Inn. We appreciate you recognizing our staff efforts to ensure every guests' stay is a pleasant experience and we're happy you found our value for price to be excellent! We look forward to having your company again in the future.
Rating

arunavrath, wrote review 31/01/2020

Good Service

Overall good experience. Large size rooms. Very good house keeping service The hotel is ideally located.The front office staff is friendly and the breakfast options are decent. Slight problem due to t... more

Owner Response
Jerre L, Reputation Management at Best Western Plus Pleasanton Inn, responded to this review
Thank you for being our guest and for sharing about your visit. We truly value our guests' comments and appreciate you taking the time to leave your great feedback! We look forward to welcoming you back again in the future.