Best Western Plus Pleasanton Hotel

I almost never sleep the whole night through without waking up in back pain, but I melted into the bed and slept as though someone had drugged me. I almost wish I had the same mattress at home. I do wish there was a more firm pillow available though. less

Called several weeks in advanced to make a reservation for a family wedding. The rooms blocked were for the night before wedding. I had to repeat more than once that I wanted our reservations for the night of the wedding so we would not have to drive home late . I had to repeat what night I wanted because the person kept getting it wrong. Sure enough when we arrived at 2 for check in we were told our reservations were for the previous night and we had been charged for them. I also was told I was sent a confirmation email which I still cannot find on my computer. With only a few hours before wedding and my 90 year old mother sitting in the car,I was forced to take 2 rooms. Had I not felt forced into taking rooms ASAP I would have gone elsewhere. The gentleman who waited on me showed no concern about the mix up even when I tried to remind him of our conversation of the mix up over the phone. I was given no help as to where to report my concern until I specifically asked for phone number or address. I was told there wasn't a complaint form/rating or address to mail a complaint and it took several tries before I was given the corporate website. I was told there was no telephone recording of making the reservation for review. Even after being contacted by the corporate office the management refused to make the matter better. Had the reservation been made through the general BW reservation desk there would have been a recording and they would have taken care of the matter. I feel that instead of correcting their mistake they went for the extra money. The most uncaring management I have ever encountered. In fact the only uncaring one I have ever dealt with. less

Clean, quiet property with friendly attentive staff. Will definitely stay here again. I appreciate all the little extras in lobby and at breakfast. Good vegetarian options. Room was spotless and well decorated. less

Wery nice BW property in Pleasanton Texas, As a rewards member, received a nice large suite with updated bath with great linens and amenities, fridge (WITH FREEZER), mIcro wave, large TV, Very Comfy Bed, warm covers, nice pillows, less

our van broke down and we were stuck on a Sunday night. This was a quiet hotel with large rooms, comfortable beds and it was very clean. Had a nice pool (with extra towels) that we could hang out in and enjoy the evening. The morning breakfast was excellent. less