Best Western Plus Pleasanton Hotel

Nice hotel, rooms aren't very spacious, front desk were friendly, hot breakfast was great, there wasn't toast, but the lady working that morning kindly served more for us. We ate supper right next to the hotel at a Mexican restaurant very good food there. less

The worst best western I have stayed at. The room seemed dusty and bottom of lamps looked like they hadn't been cleaned in some time. Staff not very friendly. Housekeeping knocked early to ASK if we wanted room clean. They weren't even cleaning it at that time. We asked for extra towels and were told we would get them when room was cleaned and all they did were exchange the ones we had. They even took one that I hung up in the closet to dry that I used for my hair. The front desk lady was not helpful. Also, they placed an additional $100 hold on my debit card, which I was not notified about prior to checking in. I did not find it posted anywhere on their website. Thankfully, I had the extra $100, but if I didn't, I probably would not have stayed at this hotel. This should be posted online somewhere so that we, as customers, can be aware of this additional fee. less

He asked me if I dyed my hair because the towels are “stained”. I told him “no, just wash them and the dye will come out.” I dyed it before I came on my trip. He said, “dying your hair isn’t allowed”. I told him, “ok but there’s nothing that states that”. Lol! Then the headboard was peeling. It was all over the bed pillows and my hair when I woke up. Trashy place. Don’t waste your money here! less

I travel quite a bit and this is by far one of the worst hotels I have stayed at. The lobby and the rooms smell and have a nasty odor. There were dried up boogers on the head board on the wall. I ended up going to the grocery store to buy some disinfectant wipes and spray to clean the room myself. The furniture is old and worn down. There was a loud noise coming from the refrigerator in our room that was interrupting our sleep. I called downstairs only to be told they all make that noise. I wasn't happy so I asked someone to switch it out. He said they could do it in the morning. I told them to switch us to another room and they came up and switched out the fridge and low and behold no more noise! That simple. The hotel was pretty empty due to the pandemic yet they gave us a room right in front of the elevators and we could hear every noise right in front of our door. In the morning there was a group of oil field workers smoking right outside lobby directly below our room. They were very loud and you could smell the smoke coming through our windows. I called to ask if they could have them keep it down since it was 5am but it continued for 45 minutes. This hotel was pretty pricey and I rely on the reviews. I suggest someone look into actual guest staying and making reviews because there is no way this hotel has these ratings. Awful. Stay somewhere else! Oh and incidental fees are usually $25-$50 and this hotel is $100! less

Stayed here overnight; the room was sparkling clean, Jay, who checked us in was nice and accommodating. Comfy bed and pillows. They had great “to go” items ready for breakfast. This will definitely be our hotel of choice next time we are in town! less