Best Western Plus Plaza Hotel

116 E Park Street, Thermopolis, Wyoming, 82443-2440, United States
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Best Western Plus Plaza Hotel

This historic Thermopolis, Wyoming Best Western Plus Plaza Hotel offers immaculate accommodations and a beautiful location in Hot Springs State Park, next to the Big Horn River and near the Wyoming Dinosaur Museum and Wind River Canyon. The hotel is show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Plus Plaza Hotel

Traveller Overview:
4.5 Rating: 732 reviews
Excellent 62%
Very Good 25%
Average 4%
Poor 2%
Terrible 3%
Rating

ptolemy10, wrote review 01/07/2020

We did not feel safe

We have stayed here before and have always enjoyed it. But the hotel reaction to COVID left us feeling very unsafe. Despite the hotel rules (posted by Tripadvisor) that staff are required to wear m... more

Owner Response
BW T, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for your review. Our small town has virtually been unaffected by this pandemic and because of that the state of Wyoming does not have a mask order in effect, it is a choice left to the people. We have remained opened throughout this entire pandemic without a single incident, thanks to our amazing staff doing our part to make sure that everything is properly sanitized every hour. Our breakfast is a continental breakfast now in place of the hot breakfast we pride ourselves on.
Rating

61jamesn, wrote review 15/06/2020

Really abysmal visit

We had heard good things about this place but were really disappointed. Here is the list of issues: I don’t think our room was cleaned well and don’t think that our linens were changed from it’s pr... more

Owner Response
BW T, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for your review. I want to start off by apologizing for your list of issues. I will address the staff on this review to prevent this from happening in the future.
Rating

connieleezimmerman, wrote review 10/03/2020

clean accommodations and pleasant staff

This hotel is the best in Thermopolis and it is always a pleasant experience to stay here. The rooms are clean, beds are comfortable and the staff goes beyond being pleasant. The breakfast is one of ... more

Owner Response
BW T, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for your amazing review. Our entire staff prides themselves on giving our guests a home away from home experience. We hope to see you again in the future.
Rating

Peter S, wrote review 08/03/2020

Prime location, better hot tub

I don't know what to say about this place that hasn't been said already. As someone who used to travel for work, I'd say that this hotel is one of the better hotels (save full-on luxury hotels) that I... more

Owner Response
BW T, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for your amazing review. Our staff work very hard around the clock to ensure your stay at our historical Plaza Hotel is to your standards. We hope to see you in the future.
Rating

685tomg, wrote review 16/02/2020

“THE” place to stay in Thermopolis!

From the historical brick exterior, to the fresh clean rooms, The Plaza is the destination of tourist wanting a great deal, and be located IN Hot Springs State park. The staff is friendly and willing... more

Owner Response
BW T, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you so much for your great review. Our staff works very hard to make sure your stay is to your standards. I greatly appreciate that you noticed a couple of little things that we have changed to our breakfast especially. It is the little things that make all the difference. We hope that we see you again in the future.