16/08/2019 tx32f, Haslet, Texas
Our group booked two rooms here in early August and enjoyed a quiet night in little Thermopolis. The rooms are adequate and large, but the floor, to be expected in a 100-year-old building, is very cre... more
Our group booked two rooms here in early August and enjoyed a quiet night in little Thermopolis. The rooms are adequate and large, but the floor, to be expected in a 100-year-old building, is very creaky. And the AC in one room consisted of a portable floor unit that was noisy and took up a lot of space. The worst part was that there is no elevator, and, as other reviewers have mentioned, no help was offered to reach our second floor rooms. We managed, but had we been aware of this, we would probably have booked another property as one of our number is partially disabled. We understand the limitations placed on historic buildings, but perhaps Best Western should feature more prominently on its website that this hotel does not have an elevator. less
BW T, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for your feedback. I have touched base with my front desk and made sure that if any guest needs help getting their luggage upstairs to offer assistance. I also will make changes to our website indicating that we do not an elevator. Thank you for bring this to my attention. We hope you come stay with us again in the future.