Best Western Plus Plaza Hotel

We have stayed here before and have always enjoyed it. But the hotel reaction to COVID left us feeling very unsafe. Despite the hotel rules (posted by Tripadvisor) that staff are required to wear masks, not a single staff member that we saw had a mask. There was no plexiglass partition at the desk. The breakfast was far below that prescribed by Best Western during the crisis: only a granola bar and a piece of fruit, with juice and coffee. It is clear that the management is trying to profit from the crisis by essentially offering no breakfast, but not doing anything that might cost them money which would make people safer. Do Not Stay Here. less

We had heard good things about this place but were really disappointed. Here is the list of issues: I don’t think our room was cleaned well and don’t think that our linens were changed from it’s previous guests. We found blood on the fitted sheet and when I questioned whether the room was cleaned at all I was assured that one of the cleaning staff must have knicked their finger. I was hoping they would come in and completely clean the room instead they just changed the sheets on one bed. We had also found an empty water bottle in the room further raising suspicion of if the room was really cleaned. Our room smelled like a dirty cat box. I can’t tell if every room smelled this way but the lobby did not. I understand that the hot spring leaves a general silver smell in the air, but this was different. The grab and go breakfast was pretty weak. We’ve been having a lot of the on this trip because of COVID-19 and this has been by far the worst. Just an apple and granola bar. Sinks didn’t drain right. Meaning we had to avoid one of them. Pool was closed due to a broken filter. Wi-Fi didn’t work, we were warned of this when we checked in. less

This hotel is the best in Thermopolis and it is always a pleasant experience to stay here. The rooms are clean, beds are comfortable and the staff goes beyond being pleasant. The breakfast is one of the best continental breakfast around. less

I don't know what to say about this place that hasn't been said already. As someone who used to travel for work, I'd say that this hotel is one of the better hotels (save full-on luxury hotels) that I've stayed at. The rooms are nice, but the suites are where it's at. The wifi is good. The breakfast in the morning is a wonderful addition. But the location seals the deal. It's in the park and easy walking distance to the hot springs. Best of all, when the other places close, the Plaza has its own mineral hot spring for impromptu soaks. I've come here a couple of times both with and without children and cannot imagine staying anywhere else in Thermopolis. less

From the historical brick exterior, to the fresh clean rooms, The Plaza is the destination of tourist wanting a great deal, and be located IN Hot Springs State park. The staff is friendly and willing to help out the traveler. The breakfast service has been revamped since last spring. The food items are fresh, and very well done. Kudos to ever put that change into effect. The suite we stayed in was lush, and VERY moderately priced. This hotel is a great example of why Best Western is a cut above. less