Nice place and great location, but...
Not everything works. I am now spending a night here. It is Monday night and I am paying top dollar for Thermopolis. So, first, I start looking for electrical outlets to plug in my electrical devic... more
Not everything works. I am now spending a night here. It is Monday night and I am paying top dollar for Thermopolis. So, first, I start looking for electrical outlets to plug in my electrical devices. I have to unplug the coffee maker and standing lamp to find an outlet to plug in my iPad Charger. Not the end of the world.
When I was checking in, the “Breakfast” that was advertised is now a box with a piece of fruit, a muffin and a power bar. Yes, I understand that there is a pandemic. But truth in advertising is still in effect.
So, then I go to turn on the TV. The remote does not work. I call the front desk. The night person comes up and tries to fix the situation. To no avail. His response is that he is going to have to call a technician to diagnose the problem. Look, I am spending one night, not moving in. I tell him to never mind.
So to the management of this establishment. If you are going to charge top dollar for a room, then you need to make sure that everything works. You get one chance to make a first impression and in this case you failed. Will I ever stay at a Best Western again? Well if there are no Marriotts, Hyatts, Hiltons or any other national chains, I might consider it. less
BW Thermopolis, General Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for your review. I do appreciate hearing from our guests and will take note of this review. We hope you come and stay with us in the future so we may change your mind. Thank you again.