Best Western Plus Plaza Hotel

This hotel is probably headed to closure and destruction. Hallway smelled like vomit and has smelled that way since March. Air conditioning worked poorly and appeared to be plugged with dust and dirt. Three repair items (burned out light bulb, handle falling of a cabinet because of a missing screw, and a table leg nearly falling off) were reported to the front desk three times, and never addressed. Room was refreshed three times during a seven-day stay. When front desk was asked about this, they told me it was because of Covid. However, we were not told of this in advance and there was no written notification. The front desk told me the room was to be serviced only every three days. However, this was not the pattern for our room. I had to ask for fresh towels after 4 days with out a refresh. The front desk told my wife that the room was not refreshed daily because they couldn't hire enough staff. The breakfast was a small assortment of cold, high-carb items, most of which were gone well before the end of the posted breakfast times. less

Check in time stated as 3pm. I arrived at 3pm and no rooms were available. I asked when they would be ready and they said they didn't know. I sat in the lobby for 1/2 hour waiting for a room. Also - some kind of odor on the 1st floor. less

Packs of feral children shrieking through the halls. HINT: Tepid bottled water and a beat to hell banana in a brown bag ARE NOT BREAKFAST. Especially considering what this place used to have. The restaurant got good and moved out, nobody wants to move in for the reasons you see here. Offer it to the city as a fire department training exercise and start over. 10 miles from the closest train tracks. less

We reserved a room with a jetted tub. At check-in we were told that it was not available. After much discussion, they did reduce room rate from that for the premium room. The front desk person was surly - "We only have a couple rooms like that.", "You should be grateful we had a room for you at all", "It is not my fault that we do not have enough maintenance workers". There was a stench in the hallways that was attributed to a leak in the fire suppression system - "Yes we know and we don't want to hear about it." The bathroom had cleanliness issues. On one day, the room was not cleaned. The hotel is directly across from train tracks so train noises were an issue. The "modified breakfast" was never available when I checked. less

When we got into town super late we checked in and our reservation was for adjoining rooms and that was not even considered when assigning rooms. That of course was on top of the terrible smell that made my entire family nauseous. less