Worst Most Unprofessional Hotel Ever
08/09/2018 chelsieleigh26, Lakewood, Colorado
I stayed with friends here two weekends in a row and payed a total of almost $600 dollars only to be locked out of my room and refused a key to get back in to retrieve my belongings and dogs. Then whe... more
I stayed with friends here two weekends in a row and payed a total of almost $600 dollars only to be locked out of my room and refused a key to get back in to retrieve my belongings and dogs. Then when I had to leave to go to work I was told no one else could get into my room to get my dogs and my things and that my dogs would be taken to the humane society if I didn’t drive immediately back in the following 15 mins to come in and speak to them. They refused to tell me over the phone what the situation. When I got back to the hotel I was told that I wasn’t allowed on the property due to something that happened a year and a half ago, even tho no one ever told me of this previously. The manager and front desk staff were rude and admitted to locking me out of my room. Once I left the hotel the proceeded to charge my card another 31.78, they informed me they were not giving me back my refundable deposit as well. I’m contacting my family attorney to proceed with a lawsuit and have disputed all charges. This hotel is a joke it’s not even that nice, everything is old worn out and dated. They treat customers who spend more money in the hotel than most people like absolute garbage, don’t stay here there are so many nice new and professional hotels near by. less