Trains Prevent Sleeping
The hotel is located across the street from train tracks and an intersection that resulted in horribly loud sounding of the train horn at 11:45 PM , 2:30 AM, 3:15 AM and 5AM resulting in NO sleep .On ... more
The hotel is located across the street from train tracks and an intersection that resulted in horribly loud sounding of the train horn at 11:45 PM , 2:30 AM, 3:15 AM and 5AM resulting in NO sleep .On nights #2 and #3 we purchased ear plugs but still had to sleep with a pillow over our head leading to poor sleep despite less interference form train noise. The facility , except for this horrible feature, was very good but the inability to sleep ruined the entire experience. less
Sarah S, Manager at Best Western Plus Plaza Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. We do have guest rooms that face the courtyard that may help with noise levels.
If I can provide any assistance, please don't hesitate to contact me directly at 303-776-2000.
Best Western Plus Plaza Hotel