Would recommend but breakfast disappointing
03/06/2017 davidc2010, Denver, Colorado
We could not get to our destination due to an unexpected winter storm so booked one night here to let it pass. Front desk staff are excellent, friendly & helpful & also upgraded us without our asking... more
We could not get to our destination due to an unexpected winter storm so booked one night here to let it pass. Front desk staff are excellent, friendly & helpful & also upgraded us without our asking. Executive King room was very spacious & comfortable with an added bonus of free cocktails for an hour that evening. The restaurant on site is Smokin Dave's BBQ and it was very handy to access it from the hotel with out having to go outside in the snow! The only disappointment was breakfast next morning. We have stayed in BW Plus hotels before & the breakfast has always been far superior to the usual run of the mill offerings by other chain hotels. Unfortunately this one served a fairly basic breakfast with only bread to toast, no muffins or bagels, & strangely, just small cut up pieces of pastries instead of whole pastries. Also, only apples available in the fruit bowl although when asked a member of staff did find a couple of bananas for us but none were added to the bowl for other guests. The breakfast aside, this is a good hotel & I would recommend it. less
stacy_rosener, Manager at Best Western Plus Plaza Hotel, responded to this review
Davidc2010 ~ What a pleasure it is to find that we were able to provide you with friendly and helpful service during your unexpected stay with us! It’s great to read that you enjoyed our Executive Wing amenities, as well as our onsite restaurant, Smokin’ Dave’s BBQ. Thank you for your insight as to the areas in which we can improve. It is important for us to continue to strive to create the best experience possible for all of our guests. Thank you for your review and we hope that we will have the opportunity to serve you again!