Don't stay anywhere else!
08/05/2017 travellover3409, Rouses Point
Year after year, we keep coming back. It's a family tradition. As a matter of fact, I have been staying here as a winter retreat for about 40 years now! My parents used to bring our family here from M... more
Year after year, we keep coming back. It's a family tradition. As a matter of fact, I have been staying here as a winter retreat for about 40 years now! My parents used to bring our family here from Montreal to spend our winter breaks in the poolside patio rooms. When I was a young adult, I moved to the area and I spent my honeymoon here with our wedding party. Year after year, as my own family grew, I brought my own children here to take advantage of the poolside patio rooms so we could swim and take a break from the snow outside. And just last weekend, I had the pleasure of enjoying a family weekend with my husband, two grown children and my five grandchildren! We truly enjoy the added room the poolside patio rooms give us. Not to mention the refrigerator and microwave in the rooms.
From the day this location was a Howard Johnson with The Surrey Restaurant until now, as the exceptional Best Western Plus with a Ground Round Restaurant next door and an attached 99 restaurant as well, I give kudos to the staff for providing great service. There's always a greet with a smile and they are all very professional. From their communication to their appearance, you can tell they take pride in working there.
A special thanks to Mr. Smith, the owner, for being so very dedicated to his property and continually upgrading, making improvements and giving us a special place to continue our annual tradition with family. The main areas look great, all with brand new carpeting and furniture, the new decor and beds in the rooms are so inviting and comfy, and the free breakfast is something the kids always look forward to! And great job with the pool! It's nice to have a clean, clear warm pool to relax in! The maintenance crew, the housekeeping crew do a superb job! Mr. Smith, your dedication and passion for this place really shows.
Finally, thank you to Tricia Chase, at the front desk for being such a genuinely kind person to us and all your customers. You do a great job!
When visiting Plattsburgh, the Best Western Plus should be the only place you consider staying at! less
Bob S, Owner at Best Western Plus Plattsburgh, responded to this review
WOW, I don't know where to begin to respond. Thank you so much for your kind extensive comments about the property and staff.
It is an honor for all of us here at Best Western Plus Plattsburgh to have generations of your family stay with us.
We will continue to work hard to maintain that trust over the decades to come.
Safe travels to you and your family