Best Western Plus Pioneer Square Hotel Downtown

The location is near the ferries, which was convenient, but the quirky, old-timey atmosphere was a little annoying. The TV in the room would go offline every time we turned the TV off. Resetting the modem was a pain since the TV did not swivel away from the wall. We told the staff and they said, "hmm, never heard of that happening before." So we just restarted the router every time. One lamp in the room had to be unplugged for it to go off, the other table lamp didn't work at all even after changing bulbs. The coke machine took money and had no product. Telling the staff didn't help much. They gave us the money back but had no clue there was a problem, had no access to the machines and had no idea what products were in the machines. The bed was initially comfortable but is just a big futon in case that makes a difference. The parking was $25 a day and the parking garage was a block and a half away. We chose to park on the street. We've been home for 3 days and the $50 we paid for the parking we didn't use has not been put back on our card. This will have to be settled by a phone call. Also, walking a block and a half in downtown Seattle in the dark these days is not something I want to do - lots of homeless tents and a general feeling of despair with many businesses still closed. These complaints could be dealt with easily if the staff of the hotel cared...but they don't seem to. less

Old hotel however it is well maintained and clean. For the price, this is a great value. COVID restrictions prevented full breakfast but they had a good selection of grab and go. I appreciated that there were refrigerated snacks when we checked in at 4:00 pm. Also, street parking was easy and free overnight. Thanks to the front desk team member for giving us the parking options. less

I have stayed at this hotel for 30 years when in the city. It has changed radically. It is not just because of Covid. I arrived at the hotel from an Atlanta flight at 10pm. I had no reservation for fear that there might be flight delays or cancellation. Of course you would have to pay for a reserved night whether there or not. Their phone is not answered at night. When I buzzed at the door I was asked what I wanted. A room of course. "We do not rent rooms at night" When do they rent them if not at night. What am I to do? Sleep under the pergola at Pioneer Square? The hotel was basically empty. I am not sure they had any guests. With much talk I was finally admitted. The room was inadequately heated, I was offered another blanket. The lobby was 20 degrees warmer. There is no coffee in the lobby because of Covid, if that makes sense. They put on rubber gloves to touch my credit card. I believe in being careful but they have lost touch with reality here. I suspect that they do not want to rent rooms. Free government money if occupancy is down. I hope they are passing some on to the poor ladies that used to work in the breakfast room and have been laid off for a year. I may never stay here again. Something is wrong and Covid is not the excuse. less

This was at first and Yesler where the old pioneers had their business district. I came to see the Christmas lights that were advertised and the area was pretty when lit up. The lobby has a fireplace and picture of Henry Yesler who died in 1890. less

Don’t let the location fool you, this is a very romantic hotel in the lobby. The roaring fire was perfect. Staff was friendly and helpful. Beds were comfortable and the hotel was following protocols.we enjoyed every moment of our stay. less