Best Western Plus Pioneer Park Inn

tired but friendly first the positives. The staff was quite friendly and helpful. The building is quite old and in need of maintenance virtually everywhere. It is clean but very dated. The location is far from ideal. It is walking distance from Pioneer Park which is an interesting park but other than that there was absolutely nothing of interest around the area and nothing to eat except to grab and go breakfast. As a stopping off point for other things it’s perfectly fine but I would not want to stay there for a long period of time. On the positive note it does have coin operated washers and dryer’s. There was no difficulty obtaining cabs and in fact the hotel paid for the shuttle. less

I booked this hotel because the website listed that it has a pool. On the recommendation of a friend, I called to verify that the pool was open. I was on hold for over a half hour before the front desk staff advised me that the pool was not open and he did not know when it would be open. I canceled my booking online and called customer service to get my fees returned. After talking to several customer services reps that I assume are in India or Pakistan I was told to contact the hotel for the refund. less

This was booked direct on Best Western website. As a family we booked as it had a swimming pool and breakfast included. Upon check- in we were advised the pool was closed and there was no full breakfast (just grab n go). None of which is reflected on the website. We have travelled extensively during COVID and many hotels have adapted to still offer breakfast and swimming pools. The hotel is extremely expensive for no pool, no breakfast and poor standard hotel room. I was then charged $20” damage deposit which was ironic given the existing damage in the room. The room door wouldn’t close properly, hole in the door, stains on the walls and floor, filthy air condition unit, mold on window, mold in bathroom and on showerhead, broken fridge cabinet. We were told to stay somewhere else but nowhere had a pool and after a 7hr drive we needed rest. This is extremely disappointing and not reflective of most Best Western hotels we have stayed at. It is very over priced, dirty, dull and in an area that is odd and not near anything. Avoid, it is worth sourcing other hotels / accommodation before this one. less

Staff at check in was lackluster. Pool, gym, and breakfast closed, all due to covid but not listed on website. No vending machines and no change for laundry on-site. Web states recently remodeled, false. less

Booked six nights on BW website and problems began at checkin. No hot water first day and warm water with low pressure next two days and one night no water at all. TV broken, lights burned out, barely working A/C. Promised a discount for problems but at checkout refused discount because we already had a good rate (dishonest]. Five minutes after checking out recvd text msg alerting us of $50 charge by the hotel. Called and asked Liz why and she said we damaged multiple towels. We did not, and since we were only a mile away asked to receive or view what we had paid $50 for and told: NO, it is against hotel policy. (fraud, theft) They thought we would not notice the charge within 5 minutes and expect us to believe they went to the room, discovered towels, went downstairs and charged it in less than 5 minutes. less