Pcs/Army
16/04/2019 outlawwife, Riley, Kansas
Horrible! I’m currently here with my 3 week old baby and husband. We are in room 203 and the tv only shows 3 channels! We contacted the front desk the young lady comes in and doesn’t know why it’s fuz... more
Horrible! I’m currently here with my 3 week old baby and husband. We are in room 203 and the tv only shows 3 channels! We contacted the front desk the young lady comes in and doesn’t know why it’s fuzzy. We are pcsing and decided to stay here. The military per diem is $75.00 per night and the young man when booking told my husband he’s going to upgrade up and he then charged my husband $97.00 and a $200 golfing fee also known as a deposit! So that’s $397.00 for one night and 3 TV channels! I called to complain because the young lady that came to our room said she will call a manager and obviously she didn’t because no one reached out to us. Then we have friends staying here too that were charged a $100.00 rate for an deposit that was staying longer than us too! How terrible can you be? Abusing military members and their finances for horrible services. I contacted the franchise and was told this hotel is independently owned! Therefore they are just using Best Western name! They even said they never heard of a $200.00 standard fee and that was ridiculous! DO NOT STAY HERE! RUN! It’s been a nightmare. We are literally sitting in here looking at the 4 walls getting ready to leave because we waited for the manager to come and they never did or called to try to make things better! What a way to leave ALASKA! less
SamanthaM4542, Front Office Manager at Best Western Plus Pioneer Park Inn, responded to this review
Hello,
We apologize about your experience, to clarify some things, we did upgrade your room and lowered the nightly rate from its original price which was verified by management, the city of Fairbanks has an 8% tax that gets added on after the nightly rate. All of our guests are required to provide a $200 incidental hold in case of room damages. Medicaid patients have the incidental lowered due to income and a deal with the state of Alaska. Some guests choose to split the incidental with card and cash as well.
We had to call our cable provider to fix the tv in your room and you indicated that you would not have been interested in switching rooms when asked.
The Federal Per Diem rate is when booking through Federal agencies such as Fedrooms and Satcom, more information can be found online about what qualifies for the per diem rate, otherwise, you are eligible for the military discount.
Most hotels are independently owned an operated, our hotel displays a sign notifying guests of this at the front desk.
Management did personally go to your room to apologize for the situation and offered a gift bag as well.
We proudly thank our service members for their sacrifices and try our hardest to make things right if our services are not meeting guests expectations.