Best Western Plus Pioneer Park Inn

We were chasing Aurora Borealis and this hotel was centrally located! It's a cute spot tucked in the Chena Loop and was easy to get to! The staff is friendly and having breakfast available was an added bonus! less

I'm sad to say that it felt like my group of mixed race children were racially profiled and treated with deep disrespect as was I by management. I told the night staff to call me if there were any complaints because we intended to be quiet and respect other guests. But around 9:15 am we were asked to leave a couple hours early because of "movement" in the rooms. (They were resting or sleeping when I received the first call). The children with me ate breakfast, used the pool or stayed in our three rooms. When we were asked to leave we politely agreed and started to pack up our things. We took out our own trash so as not to overburden the housekeeping staff. I had planned to leave a good tip for all three rooms but we were hurried out. It seemed that the Manager on Duty blamed our group for things other tenants were doing in the building because we were in our rooms. First, she stopped me from going in to a room to retrieve belongings. Then as we were cleaning and picking up the other rooms she angrily told me we had to leave NOW and deactivated our rooms. I attempted to explain we were cleaning up our things to prepare to leave and she said "NOW or I call the police". I answered with "Um" to begin further explaining we were cooperating and would leave the rooms in good shape and she said, "OK I call the police" and stormed off. She actually called the police for no reason because we were only gathering our things and picking up our trash. Another in our group witnessed the police arrive and staff write a police report even as all of the children in my care were respectfully getting our rooms ready to leave. It felt terrible to be treated with such disrespect when I spoke calmly to the manager. But it was worse when she didn't say anything to two white kids in the lobby and then spoke harshly to two black kids in our group who were waiting for their ride in the lobby, telling them they had to go NOW. It was minus 20 below outside. It was also in bad form to call the police unnecessarily since we were willingly leaving. less

Tucked in a busy part of Fairbanks, My children and I stayed here for the night and was very pleased. We enjoyed the heated in-door pool as well as the comfortable queen beds and delicious complimentary breakfast! less

Everything was family friendly and very helpful and wonderful costomer service was on point breakfast and room service front desk and all amenities was excellent I definitely recommend staying here i sure will next time less

I stayed at this hotel for 3 days and 4 nights. When I got home I come to find out that this hotel charged my card 4 times, 1 was for the hotel stay, another was for supposed damages to towels which never happened, and two charges that the hotel is not recognizing yet are on my card. I asked to speak to a manager, I'm being told he's out sick until wed and it's Friday night now. Wdf!! How do you damages towels and why is there Noone there to run this hotel when management is gone! The staff is a hit and miss between nice which was only a few and complete attitude or very unfriendly... I WILL NEVER COME BACK less