Best Western Plus Philadelphia Convention Center Hotel

Overall the stay was not bad. Aside from our first interaction upon arriving at the hotel. All of the staff was friendly and helpful. My room was quite large and impressive, though there was some signs of wear and tear (small stains on the curtains, holes/patches on the bathroom walls etc.). The one big thing I would say is that the neighborhood is definitely still gentrifying, and at time felt a bit rough around the edges. less

We stayed on May 29, 2019. The location is near of the Terminal Market. You will find this market a lot of restaurants with a lot of alternatives to eat. Not near of the historic sites, you will need to walk more or less twenty minutes. Walking distance of chinatown of 20 minutes. The attention of Sharon is great. She explains to us a lot of directions and alternatives to eat. The room was spacious, wireless and tv with channels. less

6/11/19-6/13/19 We selected this hotel due to other positive reviews. If you or someone in your family is a light sleeper, you MUST DEMAND a room off of Vine Street. The vehicle noise from the cars, trucks and motorcycles passing by on the interstate below is amplified because the interstate is below grade and a deafening, all night long echo, persists. When we attempted to turn on the room air conditioner/heat fan to dampen some of the noise, it did not work. I called the clerk at the front desk and she said there was nothing she could do about it. The next day I explained the problem to Elaine at the front desk. Elaine said she would try to move us to another room for our second night, but I knew better. After calling a couple of times during the day as instructed (yes, I had to call them and for the second call I waited on hold for at least 20 minutes), I was told the staff would do what they could. When we returned around 5:45 pm, the staff on duty did not know anything about our issue. Their answer was to move us up three floors on the 6th floor - still facing the interstate. I told the staff to forget about it. A more appropriate response would have been to offer a refund for the major inconvenience and lack of rest or to, at least, send someone to fix the fan in the room to dampen some of the outside noise. I strongly recommend you check out other hotels in the area for your trip to Philadelphia. Looking out our window (across the interstate) I can see a Marriott and Hampton Inn. Not only are these hotels significantly farther away from the interstate (the Marriott is farther), but both are closer to the Philadelphia attractions and Convention Center if that is the purpose of your visit. The additional cost, for me, is well worth the needed rest and relaxation without the frustration. I plan on returning to Philadelphia, but not to this Best Western Plus at the Convention Center. less

My friends and I stayed here for Pride. It was nice and very clean. The outside could be nicer but inside is pretty! The wifi was a little slower but could've been on my end. Powerful A/C and great location to get to where you need in the city. less

I found great deal on "Booking" website compared to other hotel booking websites. The Service: Check-in process was efficient, Nicole had done an excellent job assisting me. Love the FREE breakfast in the morning!! The Room: The bed is comfortable and the room is good size. The Location: Walking distance to many tourist attractions. There are a few bus lines near by as well. Reading Terminal Market is less than 10 minutes walk from the hotel. So many varieties of food there!! There are maps and brochures for sightseeing at the lobby. less