Best Western Plus Philadelphia Convention Center Hotel

Arrived to check in late afternoon to be told they had overbooked. I did have a room, but not the type I'd booked, and I'd have to check in again the following day. I was asked to sign in, but the room rate was wildly incorrect on the booking form vs. my reservation - don't really know how this can happen. I got them to change it before I checked in. The room was fine, a little bit tired and small, but it was clean and the bed was comfortable. It was quiet and the air-con worked well. The breakfast was included, but really didn't look very appetising so I went elsewhere. The location of the hotel is just three blocks from the entrance of the convention centre, but it is not in a great area. There is no hotel parking and the litter and mess outside of the hotel and on the street in general was embarrassing. I would have been tidying up if it were mine. As the streets got quiet at night, I personally did not feel safe walking back alone. There were no restaurants for several blocks so I had to walk for any food at all. The lift to the 7th floor was quite slow, really annoying if you'd just missed it and had to wait for it to go all the way up and then back down. On the morning of day two, I re-checked in and went off to the conference. I came back about 2.30 and the room wasn't made up - I then hung a do not disturb tag on the door so the room didn't get made up at all that day. I checked out the following morning and on checking my bill that pesky room rate had gone up again. It took a while for them to sort this, but when I collected my bags at 2pm, I had to push them to make sure it had been done - the difference was refunded to my card. A little annoying as with exchange rates, I'm bound to lose out on the refund amount but I couldn't be bothered to argue. I'll give them the benefit of the doubt regarding the overcharge attempt, but you really should get it right. Overall, quite an expensive hotel for what you get, but it is close to the convention centre at a busy time but for $250 per night, I expected a little more. less

Convenient, easy walking access to venues in Philadelphia. Staff pleasant, courteous & helpful; Rooms clean, very quiet & comfortable. Breakfast available with fair choices. Parking available --also convenient location & fair cost. less

Full of people that do not want to work. From check in to check out we had people that looked at you with the most horrible face if you expect them to do their job. The most nasty unpleasant attitude. Front desk people that are sitting across the room on their phones instead of checking people in. Serious altitude if you ask them to check you in or out. Parking is not around the corner. It is around the corner and then you have to walk 3 blocks away. The room was a dump and small, the window looked over pipes and vents from roof. The towels were suppose to be white but they were dark dirty gray rags. I was afraid to touch them. We were a family of 4 but only got 3 of the gray rags to dry with. The room was very warn. The heat sounded like a loud engine every 15 mins when it turn on. No microwave. The breakfast was pathetic. The second night we just did not want to go back there and figured we would be happier letting the hotel take our money for the last night than staying there any longer. They need to fire all the service people and hire some mexicans that really want to work. less

The hotel was very clean! Nice, spacious rooms.they offered free coffee, tea, and hot cocoa all day in the hotel lobby. The hotel staff was very kind and helpful as well. My boyfriend and I were traveling with another couple. Originally, our rooms were going to be on separate floors. But the house keeping supervisor was able to get us with rooms next door to each other. The parking situation was kind of a pain; the lot was 2 blocks behind the hotel, so you had to walk for a few minutes with your luggage. Valet parking was available at $37. But parking yourself was $20. But if I needed to stay in city centre again,I would. It was about a 10 minute walk from Love Park. I would recommend this hotel. less

Great staff felt like family. Location close to public transportation which is very good. Breakfast was good and plentiful. Room was nice and comfy with a large shower. Would definitely recommend this place for a visit to Philly. As for noise? Close the drapes it helps and you ARE staying in a city so expect noise. less