Best Western Plus Philadelphia Bensalem Hotel

Our stay this past summer was fantastic. So much so that we booked our trip in October and November as soon as we got home. This experience, not so much. The room was OK. The bathroom was a nightmare from the sink to the shower - we had problems the whole way around. The mirror was hung too low and wouldn't allow the water to run without holding the spigot the entire time, there was something leaking - the floor was constantly wet, and the water pressure in the shower, I'm just used to hotels not having any water pressure. less

I have been going to this hotel for several years, as it is the Host Hotel for a large group. I wish the group would change hotels, as each year it gets more and more run-down. It is not kept very clean, and many in our group were having to go get new room keys each day, as they would no longer work, and that gets to be a real inconvenience! The beds were at least comfortable, but other than that everything is getting very worn and dilapidated. With no upkeep being made, this place probably needs to be torn down and rebuilt from the ground up. The location is good for another hotel to be built there. I am surprised that this can still continue as a Best Western in such poor condition. less

stayed there during a trip to Sesame place, Room was clean and ready. Saltwater pool was cool as something different. it was being used fairly heavily. only issue was the entry lock did not work correctly to our room. less

Hotel room had fleas. Housekeeping didn't speak or understand English so communication was difficult. Breakfast wasn't that good. The indoor pool was the best part of trip. Coffee was available 24 hours day which was good. Location close to interstate. Wouldn't stay there again mostly because of flea infested room. less

I stayed here with my family one night to go the next day to Sesame Place. It was not what I expected! The staff was not attentive, and it was a bridal shower/ wedding going on on this Sunday 8/18. The bridal party were walking/ running with a very short silky robes, and it was quite noisy. We went to the pool, and it had no towels (we needed to request it), and it seemed fine, but was not very clean. The jacuzy had bubbles or shampoo as it had lot of foam! . It was a very affectionate couple in there. My girls are still little, and they did not notice these things, but I did... The rug in the room was very thin, and it was a wet spot there. I did not know this hotel was PET friendly! Maybe dog pee? This is the worst Best Western I have ever stayed! It is a below average experience. The only good thing is the location. There is a Dunkin Donuts besides it, and a Metro Diner (delish!) which is across the street. The room itself was fine -beds, shower-. Overall, it seems old/ not well-kept -paint chipped, rusty things...- The breakfast was good too. less