Best Western Plus Philadelphia Bensalem Hotel

We've stayed at this location many times over the years, through economic ups and downs and management changes. While the decor has been improved, the amenities and hospitality have not changed for the better. Karen at the front desk was a notable exception, in that she was very pleasant and responsive to our needs. less

We stayed one night at the Best Western Plus in Bensalem. We were in room 105, which had a king bed, 2 comfy chairs, a desk and chair, TV, A/C, a small fridge with a freezer compartment, a microwave, an iron and ironing board, a clock radio, and a one cup coffee maker. But there was no safe. The bathroom was on the small side, but it had a tub and shower. The room itself was rather dark, even though it had plenty of lights. I think it was the dark colors that they used on the walls that made it dark. We had some minor problems -- There was no phone in the room. We discovered this when we tried to call the front desk to see if the bag breakfasts had arrived or not. That was the second problem, as the breakfast bags were not there at 8:30, but they said they'd be there in an hour (and they were, but without the pastry item in the bag). The front desk staff were all friendly, and they said the lack of a phone was wrong, and they'd have the maintenance people fix the lack of a phone. For the price, we'd stay there again. less

Staff went above and beyond I never wanted to leave everything about this hotel was great and if the prices were low for me enough to live there I would in a heartbeat never had a problem While I was here less

In both Sept, and for a hotel stay in Nov, there was NO HOT WATER for a shower in the morning. The excuse in Sept was reported as the "boiler broke down". For Nov 6th, the hotel's Maintenance intentionally drained the hot water tank, on a weekday morning ... AND TOLD NO ONE! Front Desk staff were responsive, and tried to help, but without success. No hot water (TWICE) is completely unacceptable. The location General Manager is unresponsive ... and needs to be fired. less

turned down 2 rooms due to smoke smell. Third room didn't smell as bad. AC worked at about 50%. No internet. Would have stayed a second night had hotel been ok. Manager tried but he knew rooms smelled. Never again. less