Best Western Plus Philadelphia Bensalem Hotel

Called the establishment and booked with a 2 mth puppu and paid extra. Couldn't give me a room separate as they were all dirty. I was concerned as it IS a 2 mth puppy but Tom, the night mgr, indicated it was not a problem as it is a pet friendly establishment. Place smelled of weed everywhere, witnessed bongs/hookas brought in from the parking lot and was a bit sketchy. Was threatened by one of the guests next door while packing to leave at 8am "that we better shut that f"ng dog up". Then mgmt called and an argument ensued for the puppy barking at 8 am yet workers were up at 7 am making noise and breakfast starts at 6:30 am. I explained we were packing and he is only 2 mths. Manager said she witnessed excessive barking and thats why she called as she was afraid of a confrontation. Yet at 5 am women were in the hallway outside or door and waking us up and the same woman next door had no issue? We scrambled and left as we were worried to have an issue. No breakfast and left belongings to rush out afraid to have an altercation. To pay more for a pet and have to fight with mgmt who are not on the same page is wrong. The local police should pull tapes as there is a drug issue there and it is NOT safe. The managers also laugh at you and dont care. Total disgrace to Best Western overall to allow this type of performance. less

I recently stayed at the best western hotel in Bensalem for 4 nights every night I heard dogs barking in the other room and the room smelled like smoke and the hall smelled like weed and the outside door didn’t lock plus the hot tub was closed for my whole visit very disappointed 😞 less

If I didnt have small kids and elderly parents with me I would have gone to a different hotel, rooms are terrible, needs major updating. Inddor pool was nice for the kids, gym was good too, breakfast was ok, but the place was just dim, dark, drafty, uncomfortable. less

When checking in the lady was rude. She did give me a noon checkout, but as she was being rude a man came along and finished the reservation. He did not include the noon checkout. Next morning front desk called the room at 11 to see if I was checking out! Miscommunication! less

Family was very pleased with the hotel and service. I'm a short person,I had trouble getting up in the bed. Once I did though it was comfortable. The breakfast was good. They didn't bring out the bacon until breakfast was almost over. less