Best Western Plus Philadelphia Bensalem Hotel

Nancy Carpenter (manager) needs to be fired from this place ASAP. She doesn’t know how to properly run this dump. Bathrooms are never functional, the place is dirty (dog poop in the hallways), roaches/rats running through the kitchen and conference rooms. Not to mention the pot smokers that hang out in the parking lot. AVOID THIS PLACE LIKE THE PLAGUE! The health department needs to come in and shut this place down! less

Very nice place to stay clean and very good staff close to restauants and casino.very clean outside and out food at the hotel was very good to staff was outstading very very nice pool area nice to and clean rooms big . less

Very nice and clean inside and out rooms are great Jacuzzi room in the morning free breakfast Hot good staff very friendly Rosa works in the morning with the breakfast very nice Hotel very nice and clean not far from the casinos and lots of restaurant Parx Casino less

At check in the female that checked us in was very nice and helpful. The back door to the hotel was broken and would not lock, so anyone could walk into the hotel at any time. Rooms definitely need to be updated and the vacuum in the rooms need to be ran better!! Pillows on the beds are very very small and hard. Ice machine on both floors were broken. Breakfast was okay in the mornings. And their cable for the TV was absolutely horrible! less

There were multiple problems' Heater and phone were unplugged, we were not aware....Our room was moved, TV was unplugged, we were not aware, both blamed on "workers & housekeeping" ....construction in the hallways on both floors, 2 ice machines broken, 3rd one found but had to go through construction....bathroom sink faucet not attached, Large rocks on the ground near the parking spaces, fell down....washing machine and dryer with not working signs attached, sheets rough, but plenty of towels....Need to have rooms inspected before guests arrive. less