A poor substitute for a hotel
13/03/2019 ospiegler, Upper Saint Clair, PA
If one is accustomed to staying at hotels with class, style, and superior service, this establishment is sure to be a letdown. The best feature is the location, adjacent to Interstate 276 and close t... more
If one is accustomed to staying at hotels with class, style, and superior service, this establishment is sure to be a letdown. The best feature is the location, adjacent to Interstate 276 and close to countless stores and restaurants. Not helping matters was the renovation of the hotel, which was underway during my visit. The halls have been stripped in preparation for painting or wallpapering and the room numbers appear on handwritten pieces of paper. The breakfast buffet is mediocre standard fare and there are no bananas, no berries, only oranges and apples. Coffee is only available during breakfast hours. The public areas are attractive and modern, the rooms are not. Everything is small: the lobby, the rooms, the bathroom, the room closet. The bathroom door comes to within two inches of the commode when opened. No one at the hotel cares about maintaining the fitness center, which is frigid. There were between zero to four tiny towels during my visit and the room was in disarray with an open water bottle and used towel present, the bottle being there two days in a row. The television set in the room is inoperable. There is no water in the fitness center, there is a rusted, inoperable fountain outside it. No one impressed me as being particularly friendly. There was no USA Today available despite the material in the room indicating that it is available daily. Thankfully, the hotel was quiet, but that is due in part to the fact that I was one of the few guests. Next time, Sheraton! less
Nancy C, General Manager at Best Western Plus Philadelphia Bensalem Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Unfortunately renovations have to be done to make improvements on our property. Your satisfaction is important to us. I hope that you will consider staying with us again after the renovations are complete so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 2156381500.
Best Western Plus Philadelphia Bensalem Hotel