Best Western Plus Philadelphia Bensalem Hotel

Every front desk person we encountered was rude. We stayed 4 nights with 4 people, everyday we had to ask for more towels and go to the front desk to get them as they only left 2 in the room. At breakfast this morning there was no coffee and not a staff member to be found. Hot Tub is out of service even though the website said it would be back up after maintenance a month ago. The rooms are decent. But I do not reccomend this hotel the staff could care less about the customers. less

The room was big and clean. The bed and pillows were very comfortable. The breakfast was very good, and constantly refilled. The only issue we had was very bad/weak wi-fi. MY data was used more than wi-fi because signal was so weak. The hotel was not sold out so there weren't too many users. The surrounding area had plenty of options for food, gas, convenience stores. The Casino was right there, although we did not partake of it, less

Hallways were dirty, there were people parting in the pool area from 5-at least, drinking alcohol. Nothing was done about it. They blared inappropriate music, there were a lot of children around. Front desk not real friendly. The only person there who was friendly was their bartender in the lounge. less

None of the outlets worked in our room and the hotel was very loud , the room was dirty. I will never stay in this hotel again. The rooms where very loud. The breakfast was horrible. The biscuits were moldy and the eggs were runny less

So I understand that ppl are inconsiderate these days but it took 8 calls to the front desk at midnight to get the jerks screaming and swearing outside our window to leave. The late night front desk guy actually suggested we pack up and move with our child if we didn’t like it. She was crying from 11-12 because of being exhausted and couldn’t sleep with them outside and neither could we. The hot tub was broken again(forgot to mention our room was free because the last trip a year ago was even worse). There was one very helpful front desk young man that helped with anything but once he left the service was horrible. They never cleaned our room between were in it at 930am when they checked. We were gone for the entire day by 1030 but nope, didn’t clean it. Needed towels and toilet paper. Never again. Not even if it’s free. less