Best Western Plus Philadelphia Airport South at Widener University

1450 Providence Avenue, Chester, Pennsylvania, 19013-5715, United States
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Best Western Plus Philadelphia Airport South at Widener University

Discover historic Chester, Pennsylvania and its surrounding cities from this unique hotel near Widener University and the Philadelphia International Airport.

This Best Western hotel near Philadelphia and Wilmington, DE is perfect for the bus
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
1450 Providence Avenue, Chester, Pennsylvania, 19013-5715, United States

Reviews of Best Western Plus Philadelphia Airport South at Widener University

Traveller Overview:
3.5 Rating: 547 reviews
Excellent 31%
Very Good 28%
Average 19%
Poor 10%
Terrible 11%
Rating

tlord2020, wrote review 20/09/2020

Dont stay here if you have to sleep!!!!!!!!!!!!!!

If you have to sleep at night and go to work alert the next day, forget about staying here. Other guests hanging out in the hall, yelling, slamming, and banging. My headboard was shaking from the ban... more

Owner Response
Tina M, General Manager at Best Western Plus Philadelphia Airport South at Widener University, responded to this review
Dear Valued Guest, Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered during your stay. Know that your voice is of tremendous importance to us and we are confronting each of the issues that you mentioned especially with the condition of the bed to ensure that no guest has this experience in the future. I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to restore your faith in our hospitality and service.
Rating

AlpenaNYC, wrote review 08/09/2020

Spoiler Alert - Do Not Stay!

Hotel staff are completely rude. General Manager does not return calls or emails. Front desk provide attitude. Reservations are not honored as confirmed. Elevator not working and we had a disable... more

Owner Response
Tina M, General Manager at Best Western Plus Philadelphia Airport South at Widener University, responded to this review
Dear Valued Guest, Thank you for your feedback. We apologize for the situations you encountered during your stay. Please know, your description of your stay is highly unusual and does not represent the high standards we aim to achieve. In regards to the front desk staff member, I will address your concerns and make sure this behavior doesn't happen. Hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience
Rating

angelarS1308JI, wrote review 08/08/2020

DO NOT STAY HERE!!!

Needed a place to stay before flying out of Philly. Trusting that this was a Best Western PLUS, I wasn’t too concerned with the quality or location. I was SO wrong. The hotel is difficult to get into... more

Owner Response
Tina M, General Manager at Best Western Plus Philadelphia Airport South at Widener University, responded to this review
Dear Valued Guest, Thank you for taking the time to tell us about your experience and I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that you had issues with housekeeping during your stay. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Know that we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
Rating

VinnieM8511, wrote review 24/05/2020

Experience was disappointing

I booked online, for a layover, and called for a pick up at the airport, only to be told the shuttle service was not running. The excuse was unacceptable. You should not advertise what you can't deliv... more

Owner Response
Tina M, Guest Relations Manager at Best Western Plus Philadelphia Airport South at Widener University, responded to this review
Dear Valued Guest, I sincerely apologize for the issues with the shuttle service and the condition of the hotel at that time. It is not like us to deliver poor accommodations and we will work our hardest to get back to the standard we are known for. We are forever working to improve upon the guest experience and I hope you will remember our attributes and return to see how we have improved to impress you even more. Thank you.
Rating

Lifesamission, wrote review 24/01/2020

Won’t go back

Not easily accessed from I-95, this is part of an apartment building of some sort. I was greeted by pan handlers after dark, has a Seven Eleven in the building that has its own armed guard inside, nic... more

Owner Response
Tina M, Guest Relations Manager at Best Western Plus Philadelphia Airport South at Widener University, responded to this review
Dear Valued Guest, Thank you for taking the time to share your review and experience. I'm sorry to hear that your most recent stay with us did not meet your expectations of quality service, accommodations, and hospitality. In regards to our staff member, I will address your concerns and make sure this behavior doesn't happen. It means a lot to receive your feedback regarding our breakfast services, so we are aware of the areas we can improve and adapt to our guest's many different needs. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.