Best Western Plus Philadelphia Airport South at Widener University

1450 Providence Avenue, Chester, Pennsylvania, 19013-5715, United States
based on 551 reviews Trip Advisor Logo
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Best Western Plus Philadelphia Airport South at Widener University

Discover historic Chester, Pennsylvania and its surrounding cities from this unique hotel near Widener University and the Philadelphia International Airport.

This Best Western hotel near Philadelphia and Wilmington, DE is perfect for the bus show more

For meetings and events enquiries please call 0844 387 62 40

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
1450 Providence Avenue, Chester, Pennsylvania, 19013-5715, United States

Reviews of Best Western Plus Philadelphia Airport South at Widener University

Traveller Overview:
3.5 Rating: 551 reviews
Excellent 30%
Very Good 28%
Average 18%
Poor 10%
Terrible 11%
Rating

princess6ft, wrote review 17/04/2021

Filthy

This was the worst experience I have EVER had at a hotel. The entire hotel smelled like smoke. The first room smelled like smoke. I reported it and was immediately moved but the second room was wors... more

Rating

ashleymeekins, wrote review 06/04/2021

Don’t stay here unless you have too

Stayed here from a recommendation. It was terrible. Stayed for a hockey tournament for kids. DO NOT STAY HERE WITH KIDS. Rooms were not clean. Our room smelled like weed. Not a little bit I mean so ba... more

Owner Response
Tina M, General Manager at Best Western Plus Philadelphia Airport South at Widener University, responded to this review
Dear Valued Guest, Thank you for your review. We apologize that we could not meet your expectations during your recent stay with us. I have addressed all the negative aspects raised by you to our housekeeping and maintenance staff to ensure that these events do not reoccur in the future. We hope and wish that is doing okay now however we take utmost care and caution in terms of cleanliness of all guest rooms to ensure that it doesn't lead to any kind of suffering or infection to any of our guests. Once again please accept our deepest apology for the inconvenience you encountered during your stay. Thank you for letting us know, hence allowing us to improve.
Rating

anthonybell952, wrote review 17/02/2021

Not too bad

The staff were well trained and yet down-to-earth, which put me at ease. Breakfast was in a bag, but that covid I guess. The walls were thin and the were in the middle of remodeling an entire floor, s... more

Owner Response
Tina M, General Manager at Best Western Plus Philadelphia Airport South at Widener University, responded to this review
Hi anthonybell952, Thank you for letting us know how satisfied you are with our services and accommodations. It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort, and convenience have been successful. We are very happy to hear that you found no difficulties when staying with us and our amenities lived up to your expectations. Once again thank you so much for your high rating. We look forward to serving you again.
Rating

francesdcarmen, wrote review 15/12/2020

Unpleasant

Room was not clean pillows were not countable. Sheets were dirty, the mattress were dirty and uncomfortable. The smell in the room was not acceptable. Shower had mold and the water was not able to be ... more

Owner Response
Tina M, General Manager at Best Western Plus Philadelphia Airport South at Widener University, responded to this review
Dear Valued Guest, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We take value on your report regarding the pillows, sheet and the cleanliness of our hotel. We will act on this complaint seriously and will fix all problems as soon as possible. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Rating

jdmelvin, wrote review 23/11/2020

Filthy Room

Room was in terrible shape: door wouldn’t open due to ripped carpet, bathroom floor was sticky, bed had hair and stains all over it, radiator falling apart, terrible cigarette smell, desk leg falling ... more

Owner Response
Tina M, General Manager at Best Western Plus Philadelphia Airport South at Widener University, responded to this review
Dear Valued Guest, I hope you are staying safe and healthy. I wanted to personally address the complaint of your stay at our hotel. We take such claims very seriously. Our housekeeping protocols are very important to us and we make sure that we inspect all of our rooms before check in. It is not like us to deliver poor accommodations and we will work our hardest to get back to the standard we are known for. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.