Best Western Plus Philadelphia Airport South at Widener University

If you have to sleep at night and go to work alert the next day, forget about staying here. Other guests hanging out in the hall, yelling, slamming, and banging. My headboard was shaking from the banging doors. People banging on the walls too. Damn! The neighborhood is noisy as hell too. less

Hotel staff are completely rude. General Manager does not return calls or emails. Front desk provide attitude. Reservations are not honored as confirmed. Elevator not working and we had a disabled person with us. Homeless person approached us for money. Room was disgusting. We complained several times and have still not heard from anyone. This hotel needs to be shut down. There is no belief in customer service. less

Needed a place to stay before flying out of Philly. Trusting that this was a Best Western PLUS, I wasn’t too concerned with the quality or location. I was SO wrong. The hotel is difficult to get into. Parking area felt very unsafe. Area is not the best. The room was disgusting. There was a smell inside the room that was very offensive. It seemed to come from the very old window a/c unit so who knows what the smell actually was. The shower in the bathroom had mold and the shower floor was filthy. Bedding was old. It did not appear to be clean sheets on either bed as there was hair on the pillow and stains on the comforter. Bathroom towels were dirty and soiled. We had no back up toilet paper and the roll that was in the bathroom was almost gone. We had to request more towels and toilet paper which the front desk ask that I come and get myself. I did not feel like this hotel was taking the Covid 19 cleaning requirements seriously whatsoever. The elevator was filthy, and nothing looked sterile. I’m sorry, this is NOT a Best Western Plus property by any means. This is more in line with a Motel 6 or a very budget hotel. Spend the extra money and stay elsewhere. We learned our lesson. Room 340 needs major attention and a serious remodel, especially the shower. GROSS!! less

I booked online, for a layover, and called for a pick up at the airport, only to be told the shuttle service was not running. The excuse was unacceptable. You should not advertise what you can't deliver. I paid $40.00 for round trip transport. The hotel deal turned out not to be such a good deal. The elevator was filthy. The room on entry smelled like mothballs. One hour later when I went down the elevator it still had not been clean. On return who ever cleaned the elevator did such a bad job the floor was sticky. Big mistake! less

Not easily accessed from I-95, this is part of an apartment building of some sort. I was greeted by pan handlers after dark, has a Seven Eleven in the building that has its own armed guard inside, nice neighborhood. While both the evening and night clerk were polite, the day staff convinced us that we will not return, simply rude and unprofessional. The breakfast was one of the poorest maintained, hard and stale bagels, dried out sausage, watery eggs, all around not up to Best Western Plus standards. less