Best Western Plus Philadelphia Airport South at Widener University

1450 Providence Avenue, Chester, Pennsylvania, 19013-5715, United States
based on 543 reviews Trip Advisor Logo
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Best Western Plus Philadelphia Airport South at Widener University

Discover historic Chester, Pennsylvania and its surrounding cities from this unique hotel near Widener University and the Philadelphia International Airport.

This Best Western hotel near Philadelphia and Wilmington, DE is perfect for the bus
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Plus Philadelphia Airport South at Widener University

Traveller Overview:
3.5 Rating: 543 reviews
Excellent 31%
Very Good 28%
Average 18%
Poor 10%
Terrible 10%
Rating

Lifesamission, wrote review 24-01-2020

Won’t go back

Not easily accessed from I-95, this is part of an apartment building of some sort. I was greeted by pan handlers after dark, has a Seven Eleven in the building that has its own armed guard inside, nic... more

Owner Response
Tina M, Guest Relations Manager at Best Western Plus Philadelphia Airport South at Widener University, responded to this review
Dear Valued Guest, Thank you for taking the time to share your review and experience. I'm sorry to hear that your most recent stay with us did not meet your expectations of quality service, accommodations, and hospitality. In regards to our staff member, I will address your concerns and make sure this behavior doesn't happen. It means a lot to receive your feedback regarding our breakfast services, so we are aware of the areas we can improve and adapt to our guest's many different needs. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.
Rating

Mike L, wrote review 13-01-2020

Not Best Western Plus Quality

I gave the clerk 2 Best Western gift cards at time of check in. She said they would be applied to my account at midnight and I would see the balance in the morning. The next day when I went to check o... more

Owner Response
Tina M, Guest Relations Manager at Best Western Plus Philadelphia Airport South at Widener University, responded to this review
Dear Valued Guest, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. I am so sorry for the misunderstanding and inconvenience that you experienced during your most recent stay. While I understand your frustration, I assure you that this mishap was purely unintentional and resulted from a genuine misunderstanding. I hope you will forgive this error and the service that did not meet your expectations and that you will someday return to see how we have grown through guest feedback.
Rating

hockeymom1946, wrote review 10-01-2020

Not Happy

My husband and I have always stayed at Best Westerns whenever we travel. This trip was no different, however, there were problems. The front desk, both upon check in and check out was handled very n... more

Owner Response
Tina M, Guest Relations Manager at Best Western Plus Philadelphia Airport South at Widener University, responded to this review
Dear Valued Guest, Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered during your stay. I completely understand your concern on the safety and security of the rooms We will communicate and forward your issue to the management team to look into this issue and address it as soon as possible. It is not like us to deliver poor accommodations and we will work our hardest to get back to the standard we are known for. Once again we apologize for the inconvenience caused. Thank you for your feedback and we value your business. Thank you very much.
Rating

BFLA, wrote review 22-12-2019

A+ Customer Service at this Best Western

Our plane came in late and I called the Best Western front desk people to send a shuttle. The lady at the desk told me NOT to go outside because it was cold and that she would call me when the shuttl... more

Owner Response
Tina M, Guest Relations Manager at Best Western Plus Philadelphia Airport South at Widener University, responded to this review
Hi BFLA, We are overjoyed to discover the positive impression we made with our service and hospitality. It means so much to us to hear your positive comments regarding our staff hospitality. It is heartwarming to hear of how our efforts to give you a great experience, filled with hospitality, comfort, and convenience have been successful. We are especially happy to share this review with our staff who work hard to ensure that you feel welcomed. Your feedback will serve as an encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest. We thank you so much for your business and we look forward to your next visit.
Rating

893kima, wrote review 15-12-2019

Army Navy game

The staff was very friendly. I did the pre check-in and asked for extra towels & blanket. They were not in my room. I did find a housekeeper & asked for extra towels. She was very nice & brought me so... more

Owner Response
Tina M, Guest Relations Manager at Best Western Plus Philadelphia Airport South at Widener University, responded to this review
Dear Valued Guest, Thank you for giving us the opportunity to recognize our friendly staff. I am sorry to hear that you did not thoroughly enjoy your stay. We will address all the negative aspects raised by you especially with the towels to our housekeeping and maintenance staff to ensure that these events do not reoccur in the future. Know that we take utmost care and caution in providing great service to our guests. Once again please accept our deepest apology for the inconvenience you encountered during your stay. Thank you for letting us know, hence allowing us to improve. Thank you.