Best Western Plus Philadelphia Airport South at Widener University

I booked online, for a layover, and called for a pick up at the airport, only to be told the shuttle service was not running. The excuse was unacceptable. You should not advertise what you can't deliver. I paid $40.00 for round trip transport. The hotel deal turned out not to be such a good deal. The elevator was filthy. The room on entry smelled like mothballs. One hour later when I went down the elevator it still had not been clean. On return who ever cleaned the elevator did such a bad job the floor was sticky. Big mistake! less

Not easily accessed from I-95, this is part of an apartment building of some sort. I was greeted by pan handlers after dark, has a Seven Eleven in the building that has its own armed guard inside, nice neighborhood. While both the evening and night clerk were polite, the day staff convinced us that we will not return, simply rude and unprofessional. The breakfast was one of the poorest maintained, hard and stale bagels, dried out sausage, watery eggs, all around not up to Best Western Plus standards. less

I gave the clerk 2 Best Western gift cards at time of check in. She said they would be applied to my account at midnight and I would see the balance in the morning. The next day when I went to check out neither card was applied. The morning clerk called the night clerk who checked me in and they assured me both card would be applied and the account would be fixed. The only applied one card, about $35.00. The other cars was worth $100.00 and that is now gone. When I called to complain, nothing was done. This hotel is not up to the standards of any other Best Western Plus I have stayed at. Think twice before using this hotel. less

My husband and I have always stayed at Best Westerns whenever we travel. This trip was no different, however, there were problems. The front desk, both upon check in and check out was handled very nicely. The problem was with our room. All I can say is that thank goodness there was no fire. Our room door did not fit the frame and we could not open the door. Why you ask. As I stated earlier the door was not fitted into the frame which meant my husband and I had to use brute strength to open or close the door. The bottom of the door was dragging along the rug which was another problem. You could see where the rug was fraying due to the open and closing of the door. The decor and the amenities were fine as well as the beds. Would we stay in that hotel again, probably not. It would be a very good idea to check that all the doors opening and closing the proper way. less

Our plane came in late and I called the Best Western front desk people to send a shuttle. The lady at the desk told me NOT to go outside because it was cold and that she would call me when the shuttle was near. She kept her word. The shuttle person CARL picked us up and asked if we was hungry. He stated a few restaurants but we was tired. That was above and beyond!! When we checked in the person at the desk gave us an extended checkout time (again another person going above and beyond). The next day I needed to take the shuttle back to the airport to get my rental car. We I talked to the front desk they called the shuttle drive and he was VERY Nice and stated he would take me directly to the rental car counter and not the airport (again above and beyond service). Best Western should be proud of the people that works at this hotel. They are an A+ in my book. less