Best Western Plus Pflugerville Inn & Suites

16101 Impact Way, Pflugerville, Texas, 78660, United States
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Best Western Plus Pflugerville Inn & Suites

The Best Western Plus Pflugerville/Austin Inn & Suites is a great pick for business travelers arriving at the new Austin Executive Airport, or families visiting for soccer games, school sports or family. Guests will enjoy competitive prices and a we show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Plus Pflugerville Inn & Suites

Traveller Overview:
4.0 Rating: 139 reviews
Excellent 59%
Very Good 17%
Average 11%
Poor 3%
Terrible 7%
Rating

Nikia E, wrote review 28/01/2020

Disgusting Nightmare of a Hotel!

I checked in late last night for a 3-nt stay and quickly discovered this hotel was a TERRIBLE choice! The front desk clerk claimed my credit card kept declining so I had to give him my bank card unti... more

Owner Response
BWPlus44721, Front Office Manager at Best Western Plus Pflugerville Inn & Suites, responded to this review
We are sorry you had this experience at our hotel. We ensured that our head housekeeper tended to your room and cleaned it personal herself, then after management went to inspect the room to ensure it was up to quaintly as well. We offered to move you to an up graded 2 queen suit free of charge of course, which you refused, we then offered to give you new sheets, which you refused as well. You then proceed to call customer care and choose to hang up on them after requesting a $50 gift card, which was denied since you used on upon check in. Im not sure we could have possible done anything else at this point to satisfy your stay. We sure hope you find another hotel that can. Safe travels.
Rating

Theresa013067, wrote review 17/01/2020

Wonderful

This hotel was beautiful very well maintained and cared for. The staff was superb very kind and helpful. The rooms are gorgeous and the bathroom was amazing. Now the best thing breakfast!! Miss Bridge... more

Owner Response
BWPlus44721, Front Office Manager at Best Western Plus Pflugerville Inn & Suites, responded to this review
Thank you for the feedback! We are glad to hear that you enjoyed your stay here at Best Western Plus in Pflugerville! We always strive to provide excellent customer service, and are happy to hear that we did that for you!. Come stay with again when you are in the area!
Rating

EatandSleep4u, wrote review 17/01/2020

Best Western, best hotel stayover experience in long time

I've stayed at MOST hotels in USA & Europe of every price & status. This Best Western Plus Inn & Suites was one of best stays I've had in last year! Clean/modern. Well appointed & managed. Amazing roo... more

Owner Response
BWPlus44721, Front Office Manager at Best Western Plus Pflugerville Inn & Suites, responded to this review
Thank you for the feedback back! We will share this with our entire staff. They will be pleased to hear that we here at Best Western Plus in Pflugerville were able to provide superior customer service!!! Thank you so much and come see us again soon!
Rating

thabluetzel, wrote review 13/01/2020

Stay in Austin

The hotel is big and spacious, all the equipment worked in the exercise room, Breakfast was available and ready ahead of schedule, and the internet work perfectly. People were friendly and helpful.... more

Owner Response
BWPlus44721, Front Office Manager at Best Western Plus Pflugerville Inn & Suites, responded to this review
Thank you for the positive feedback! We will share this with out entire staff! Our staff here at Best Western Plus in Pflugerville always strive for perfection and I am glad to hear we were able to provide you with superior customer service. We hope you will come see us again when you are in the area! Yours in Hospitality, SP
Rating

thyde2020, wrote review 09/01/2020

Awesome stay

This hotel was very clean and the rooms were perfect and spacious especially the restroom. Bed was very comfortable. Breakfast was superb had everything from cold to Hot and coffee was very good. Nic... more

Owner Response
BWPlus44721, Front Office Manager at Best Western Plus Pflugerville Inn & Suites, responded to this review
Thank you for the feedback! We will share your comment with our entire staff, they will be pleased to hear that excellent service was given! We always strive for perfection at our hotel!! Come see us again when you are in the area.