Best Western Plus Pflugerville Inn & Suites

Definitely would recommend perfect location, beautiful hotel and atmosphere. Quiet, clean, delicious breakfast and friendly staff! I will definitely stay again next time I’m in Austin with my family or for training. less

The hotel is pleasant. The breakfast was ok. But the thing that was really iritating was the housekeeping staff. Our room was not cleaned on saturday, and on sunday housekeeping was pounding on the door at 11:00 yelling that is was time to check out!!! We had informed the staff the night before that we would be checking out late(12:00). I have never had such a rude housekeeping staff experience ever!!!!! less

This was one of the nicest hotels we have ever stayed in. They offer everything you need for your visit with them. They have very large rooms. I was impressed by the large bathroom accomodations. I also like the dispensers with shampoo, conditioner and soap. Their breakfast was very good and the hospitality was the best. It is a little pricy for family but very enjoyable. less

Nice place - updated and very modern and clean. Our king room was large as was the bathroom. The only con was it was noisy. The floors are vinyl (no carpet) and you could hear people walking around upstairs doors slamming, etc. Breakfast was good and fresh with lots of choices. less

I checked in late last night for a 3-nt stay and quickly discovered this hotel was a TERRIBLE choice! The front desk clerk claimed my credit card kept declining so I had to give him my bank card until I could call my cc company in the morning to see what was happening. My credit card company assured me that there was absolutely nothing wrong with my account. I don’t even have a credit limit, as it is a business AMEX so it wasn’t even possible to be over any limit. Then, got to my room and saw nothing but issues: the bare floor (no carpeting) looked like it hadn’t been mopped in months. Sticky, dried crap was on the floor in multiple places. The curtains had gross stains! There were two queen beds in the room and BOTH beds had dirty linens consisting of hair and stains! The sink in the bathroom filled completely with water when running the water for a short time and took A VERY LONG TIME to drain. I reported the issues that night. Asked to have linens on BOTH beds changed the next morning while I was gone. Asked to have my room and bathroom MOPPED and not just swept. Asked to have maintenance put drain opener in the sink so it would drain faster. Reported the issues again that morning when I left for work and was assured they would be taken care of. Get back to the hotel after working 12 hours, only to find the exact same issues still present: dirty linens with same stains, same stains on the floor, and sink still not draining fast enough. The front desk claims the manager personally went to inspect the room after they supposedly cleaned it. Please take note of the date and time stamps on the before and after pics of the sheet stain. Exact same stain was there. I complained yet again and was offered another room which wasn’t comparable to the one I had. They would rather make you change rooms instead of actually doing their jobs and cleaning the room I had. I checked out 2 nights early but they still charged me for an additional night since checkout time was 11am when I was at work. They should have been cleaning my room therefore I wouldn’t have needed to checkout early. Thus, I was charged $97 for a night I didn’t even spend at the hotel. The customer service is non-existent, the hotel is filthy and definitely will NEVER stay here again in life. These people are too lazy to actually do their jobs. less