SUPER NOISY, SUPER HOT. DO NOT STAY HERE! VERY slow front desk clerks!
In 45 years, one of the WORST HOTELS STAYS EVER!!!! I was on the 2nd floor. Rooms and hotel are new and nice, however, they used very cheap vinyl flooring in the rooms with ZERO padding underneath. ... more
In 45 years, one of the WORST HOTELS STAYS EVER!!!! I was on the 2nd floor. Rooms and hotel are new and nice, however, they used very cheap vinyl flooring in the rooms with ZERO padding underneath. You could hear EVERY footstep of the people above you- BANG BANG BANG BANG all day, all night! People above woke up at 5:00 a.m. to pack for airport or something, and for 90 minutes, packing or walking, BANG BANG BANG BANG adult sand kids. The noise was horrendous like an earthquake. Other customers were complaining too. The doors throughout the hall also SLAM extremely loudly- like gunshots. BANG BANG SLAM BANG!!!! I demanded to be moved to the top floor (3rd floor). This is Austin/PF. in July when it was 98 F. The 3rd floor was extremely hot- hall thermostat said 77 F- which is too hot and it seemed broken- seemed more like 84 F in the hall. The room I checked into up there was 90 F. It took HOURS for the horrible and very noisy, rattling in-room AC to go down to 74 F. When I wanted to go to sleep, I had to turn the AC unit off as it was VERY loud. Within minutes, the room was heating back up to 90 F. Could not sleep at all. Tried to sleep with AC on, an the room got cold and smelled moldy. This hotel has MAJOR temperature and noise problems. The front desk lobby was about 88 F. The hall upstairs was not cooled properly and the rooms were did not cooled properly as well. WAY TOO HOT!!!!! The non-stop slamming of doors, and floor/ceiling pounding if you stay on the 1st or 2nd floors is UNACCEPTABLE. Very shoddy construction in terms of the flooring, horrible slamming doors, noisy levels that obviously the builder/owner did NOT check out at all. The rooms are very nice, but DO NOT STAY HERE! less
BW Plus, Guest Services / Front Office at Best Western Plus Pflugerville Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Stay safe and safe travels,
Best Western Plus in Pflugerville