Best Western Plus Pflugerville Inn & Suites

16101 Impact Way, Pflugerville, Texas, 78660, United States
based on 143 reviews Trip Advisor Logo
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Best Western Plus Pflugerville Inn & Suites

The Best Western Plus Pflugerville/Austin Inn & Suites is a great pick for business travelers arriving at the new Austin Executive Airport, or families visiting for soccer games, school sports or family. Guests will enjoy competitive prices and a we show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Plus Pflugerville Inn & Suites

Traveller Overview:
4.0 Rating: 143 reviews
Excellent 59%
Very Good 18%
Average 11%
Poor 4%
Terrible 6%
Rating

najealangston, wrote review 09/03/2020

Excellent experience

Definitely would recommend perfect location, beautiful hotel and atmosphere. Quiet, clean, delicious breakfast and friendly staff! I will definitely stay again next time I’m in Austin with my family o... more

Owner Response
BWPlus44721, Front Office Manager at Best Western Plus Pflugerville Inn & Suites, responded to this review
Thank you for the wonderful feedback! We are glad to hear that we were able to provide you with great customer service during your stay with us! We hope you will come back soon to stay with again. Safe travels back to your destination!
Rating

rwlewis, wrote review 14/02/2020

disappointing

The hotel is pleasant. The breakfast was ok. But the thing that was really iritating was the housekeeping staff. Our room was not cleaned on saturday, and on sunday housekeeping was pounding on the do... more

Owner Response
BWPlus44721, Front Office Manager at Best Western Plus Pflugerville Inn & Suites, responded to this review
Thank you for the feedback, we will share this feedback with our entire housekeeping staff to ensure they are aware of the inconveniences you experienced with us. We hope you will give us another chance to provide superior customer service at your next stay. Safe travels!
Rating

carrollwjones, wrote review 12/02/2020

Best Western Pflugerville, Texas

This was one of the nicest hotels we have ever stayed in. They offer everything you need for your visit with them. They have very large rooms. I was impressed by the large bathroom accomodations. I al... more

Owner Response
BWPlus44721, Front Office Manager at Best Western Plus Pflugerville Inn & Suites, responded to this review
Thank you for your feedback! We are glad to hear that we were able to meet your expectations, we will share this with our entire staff. Please come see us again, we love to see repeated guest and create a great relationship with them!
Rating

Jerry L, wrote review 02/02/2020

Modern

Nice place - updated and very modern and clean. Our king room was large as was the bathroom. The only con was it was noisy. The floors are vinyl (no carpet) and you could hear people walking around u... more

Rating

Nikia E, wrote review 28/01/2020

Disgusting Nightmare of a Hotel!

I checked in late last night for a 3-nt stay and quickly discovered this hotel was a TERRIBLE choice! The front desk clerk claimed my credit card kept declining so I had to give him my bank card unti... more

Owner Response
BWPlus44721, Front Office Manager at Best Western Plus Pflugerville Inn & Suites, responded to this review
We are sorry you had this experience at our hotel. We ensured that our head housekeeper tended to your room and cleaned it personal herself, then after management went to inspect the room to ensure it was up to quaintly as well. We offered to move you to an up graded 2 queen suit free of charge of course, which you refused, we then offered to give you new sheets, which you refused as well. You then proceed to call customer care and choose to hang up on them after requesting a $50 gift card, which was denied since you used on upon check in. Im not sure we could have possible done anything else at this point to satisfy your stay. We sure hope you find another hotel that can. Safe travels.