One night stay - Whirlpool suite.
We stayed here (room 317) on Friday, February 1, 2019 for a one night stay. We paid extra for a whirlpool suite, as we all enjoy that in room amenity. Upon trying to use it later in the evening, there... more
We stayed here (room 317) on Friday, February 1, 2019 for a one night stay. We paid extra for a whirlpool suite, as we all enjoy that in room amenity. Upon trying to use it later in the evening, there was green algae blowing out of the air jets into the water. We tried to get it cleaned out by running it at length, draining the tub, cleaning the tub out and then refilling it. After numerous attempts, it was still blowing out algae. Upon checkout we informed the front staff of the issue and were told that this algae was due to a deep clean process that was being done to the tubs. This makes absolutely no sense and is a laughable explanation. We paid extra for this perk, never got to use it and were never offered any sort of reimbursement. We spent a great deal of time cleaning the tub out, as we still needed to use it for showers the next morning. Another small issue with the room, was a non-functioning bed side lamp. This issue was due to a bad electrical outlet behind the bed. Staff were also notified of this upon checkout. less
Tanya J, General Manager at Best Western Plus Perth Parkside Inn & Spa, responded to this review
On behalf of our entire team, we would like to apologize for not exceeding your expectations. I can assure this this is not our normal guests experience. Please contact myself if you wish to discuss further. We hope you will consider staying with us again, so we can show you superior customer care.