Great stay, would highly recommend
11/08/2019 SocalNatv, Mission Viejo, California
I have to admit, our check-in was not a good experience; it was obvious the woman was highly undertrained, had difficulty finding our reservation and check-in was exceptionally long, cumbersome and un... more
I have to admit, our check-in was not a good experience; it was obvious the woman was highly undertrained, had difficulty finding our reservation and check-in was exceptionally long, cumbersome and uncomfortable...but that is where the bad part ends. Our room smelled fresh, clean and it was immaculate. Air conditioner was awesome. Shampoo/conditioner and body wash was a multi-use dispenser. Shower was amazing. Beds/pillows were super comfy and we all slept very well. Several people had children that they allowed to run and scream in the halls throughout the night (I swear, consideration is a dead art) so noise does come in from the door, but room to room noise is limited. Breakfast was consistent with most Best Western hotels (sausage gravy w/biscuits, bacon/sausage, eggs, etc.) but very good with excellent food staff. We loved our stay so much we didn't want to go home and stayed an extra day in Idaho. When we added an extra day, another person helped us and she was AMAZING. Just on her help alone, I would give this place 6 stars. If we are in the area again, this is the only place we'll stay. Highly recommend signing up for the Best Western rewards program less