My wife and I stayed here while in town on business. The room was modern and clean and the breakfast was made to order and provided in a takeout bag due to COVID.
My primary issue is the fact that I was overcharged for my stay and neither the desk staff nor management has corrected the problem. I paid for the stay using gift cards acquired through my mileage program. In the process of bill my cards, staff overcharged my $13.70. I checked with Chris the Assistant Manager on several occasions who assured me they would figure out a way to put the funds back on my gift card. I suggested credit to my gift card, cash refund, credit to my credit card or a check; all of which he could not do. Several days after checkout, I received a statement that zeroed out my account by $13.70! This made it look like I charged an additional $13.70, thus appearing that the bill was even.
After making several phone calls to the property and even speaking to Chris, I have yet to receive any renumeration from this hotel. It is not the amount of money that is the issue, it is the principle. They have no concern about resolving customer issues or even returning calls. I have used gift cards at several other locations and never had this kind of billing problem or lack of regard for customer service.
I would never stay at this Best Western again. less