Stayed Here Twice, Both Stays Great
14/11/2016 MimieW, Spokane, Washington
My husband and I chose to stay at this hotel for the first time in September 2011 based on a recommendation from a colleague who stayed here whenever he visited one of our clinics in Omak. We liked o... more
My husband and I chose to stay at this hotel for the first time in September 2011 based on a recommendation from a colleague who stayed here whenever he visited one of our clinics in Omak. We liked our first stay here then that we chose to stay here again for the second time in September 2016 prior to our second trip to the North Cascades National Park.
My husband and I travelled far and wide and this hotel is the only place (that we've stayed so far) that opens its swimming pool 24 hours to its guests. For us, it is important, as we use this facility in every hotel we've stayed.
Breakfast is a plus, with choices ranging from sausages, eggs, make-your-own waffle, bread, coffee, including varieties of food for children, This hotel is far from traffic, therefore it is quiet at night. There are two restaurants nearby at walking distance for dinner. This place does not have a restaurant.
During our last stay, we had to ask for a garbage can (our room didn't have one), which was promptly delivered. Shampoo, soap and conditioner are now in dispensers. The downside to which is, when the conditioner was empty, and it should have been replenished. My hair needed a lot of conditioner after soaking in the swimming pool, would have been nice to have an ample amount of conditioner on hand.
I love the swivel chairs, they are very comfortable. Very spacious handicap room. I also like the electrical system where there is a plug in available for USB chargers. Plenty of outlets available all over our room.
Overall, our stay here was excellent. Staff were courteous and service was excellent. But there is still room for improvement on little things, but still just as important, that gets overlooked. less
OmakPeppertree, Manager at BEST WESTERN PLUS Peppertree Inn at Omak, responded to this review
Thank you so much for the feed back on your stay with us. We highly appreciate your recommendations and the fact that your experience from your previous stay brought you back to our property as you travel on through. So very glad you enjoyed all our amenities like breakfast and took advantage of the 24 hour pool, definitely a feature we value for our late night travelers who still want to partake in the amenities regardless of what time it is. Additionally, our location definitely makes for high convenience when it comes to dinning and shopping. Sorry about the conditioner being in low supply. Always feel welcome to call down to the front desk for anything your needing next time round. We are more then happy to bring it to your room.
We value our guests and put them first and for most. We are all glad, as a team, that we were able to supply you with exceptional customer service.
Hoping to see you back soon!!
Have a great day.