Best Western Plus Pepper Tree Inn

I loved this place. I had a patio double which means that I had 2 beds on the ground floor. My sliding door opened onto a patio area with 2 lounge chairs. The whole thing overlooked a beautiful pool area. I wish I was going to stay longer. The staff were so welcoming. It is directly across from a large shopping area with restaurants and groceries it was the perfect stay. less

The price was ok. The hotel is very nice looking on the outside and the room inside was very nice as well. There are many restaurants and stores near this hotel which is really convenient. White sheets which look clean. The only weird thing was the shower trying to figure out how to turn it on. It worked really well though. Complimentary breakfast has been changed to grab bags instead due to Covid. It came with a mini water bottle, Apple, granola bar, and a danish. They don’t offer coffee in the morning. Other than that, everything was good! less

We checked in on February 13 today and had paid for a two nights stay in a king bed room. The first room we got in the fridge was not working and smelled like there was a dead fish inside it. The toilet would take a gazillion years to flash and then didn’t even flash a single sheet of toilet paper. I went to the reception to change the room, a guy from the hotel staff walked in like Rambo towards me and said “oh I just flashed your toilet and I think it works” until I had to explain that I had flashed that sheet 10 times for it to go to the other side when you flashed it and then he just looked as if I had taken his clothes of or something! Extremely Rude!. They then changed our room which is worst than the first one and feels like there’s a dead mouse rotting somewhere in it. There’s a burrito inside the fridge which isn’t ours, the sheets are all dirty and the carpet has a random stain that you don’t want to see in your room. Since it’s only a day before Valentine’s it’s really hard to find another place so we are staying just for one night but I had to cancel a second night of this horror show. In short, please save your money, your sanity, your dignity and DO NOT COME TO THIS HORRIFIC PLACE!!! less

The rooms are very outdated. There is a wall heater that is older than me, the furniture has not been changed since the hotel was built. The toilet was great for small kids learning to potty train. There was a leak under the sink that had been there for some time, and the door made a loud sound every time you closed it. The door also did not automatically close like most hotels. On the good side, it was close to the mall and food. less

This is a beautiful property and great location. The grounds are well kept and there are lots of places within walking distance. The rooms are average but they are clean and the staff is great. Good value! less