Will not stay again and will not recommend to anyone!!
08/04/2018 JennyG7696, Loves Park, Illinois
Check-in was quick and the desk clerk was friendly. Lobby appeared pretty nice. That is where it all ended. The room at first glance was a little rough but didn't seem too bad. Until you actually walk... more
Check-in was quick and the desk clerk was friendly. Lobby appeared pretty nice. That is where it all ended. The room at first glance was a little rough but didn't seem too bad. Until you actually walked in and took a closer look. There were patches in several places on the walls where repairs had tried to be made, but then it was never repainted. Big stains on the carpet. Black ants all over the room. We had another family from our group down the hall and they had ants in their room also. Black mold on the bathroom wall and shower head. The shower head was just disgusting. The shower curtain was dirty too. The beds were horribly uncomfortable, however I understand that is based on personal preference. We were only provided with 3 bath towels, even though the room is made for 4 people and we had 4 people in our party. When we called to ask for an additional towel, we were told that they had a full house the night before and they had towels in the laundry so they may not have any available. First of all, why would you only provide 3 towels for a room that sleeps 4? Second, are you telling me you don't keep ANY extra towels on hand?? We did end up getting the extra towel, but it should have never been an issue to start with! We tried to take the kids down to the pool for awhile but ended up finding out that area was full of ants also! The shoes, towels and clothes we had sitting on the seats had ants crawling all over them. When it came time to check out, the clerk at the desk was not friendly at all. We were never even asked how our stay was. So I started to explain our complaints and I was never even offered an apology, let alone any kind of compensation. All I was told is that they are aware of the ant problem and not sure if it's because of the location of the hotel or if it's a seasonal issue. So I then said that if it's an ongoing issue they need to have an exterminator come out on a regular basis!! If you can't get a handle on an ant problem, it makes me wonder what other bugs you may have issues with!? All of this is not only a cleanliness issue, but also a health issue. Bugs AND mold!!! Again, I was never even offered as much as an apology. I most definitely will not return and will never recommend it to anyone. less
Gloria F, General Manager at Best Western Plus Peoria, responded to this review
Good afternoon Jenny,
I would sincerely like to offer my apologies for all of the issues you encountered during your stay with us. I assure you that after reading your response I had a very long meeting with my housekeepers and maintenance staff. I will also be having a meeting with my front desk staff to resolve all of the issues mentioned above.
I completely understand your concerns with the ants, yet I honestly don't know how to explain this. I have had Orkin and my maintenance crew spraying and spraying and for whatever reason they just keep coming we are doing our best to get a handle on this situation.
Once again I hope you except my apology, and I would love the opportunity to make this up to you. If given the chance.