Comfy Rooms. Customer Service could be better.
05/11/2019 The_Black_Mzungu, Saint Paul, Minnesota
We enjoy the spacious rooms. Most receptionists are friendly. I did notice usually that I greet staff before they greet us. This is particular on leaving the parking lot. The staff collecting parking ... more
We enjoy the spacious rooms. Most receptionists are friendly. I did notice usually that I greet staff before they greet us. This is particular on leaving the parking lot. The staff collecting parking ticket do not smile or greet us (usually women). They seem preoccupied. Its is a small issue but would be a nice improvement.
It would also be nice to have doorman on duty instead of reception watching us hold doors as we transport packages or luggage.
Upon arriving there was a porter but he did not ask if we had luggage in the car.
Upon checking out. A staff walked pass my husband while he carried luggage from luggage carrier in the lobby to our car.
Maintenance requests were quickly resolved. Room very comfy and clean.
A little customer service for the B team would help.
Julieth M, Guest Relations Manager at Best Western Plus Peninsula Hotel, responded to this review
Thank you for taking time to share your experience following your recent stay at our hotel. Your business is very important to us and we value your feedback, by telling us what you liked about your stay and how we can improve, you are helping us to deliver a superior experience for you and other guests in the future. We hope you will come back and stay with us again. If I can be of assistance in the future, please don't hesitate to contact me at 0784783866.
Thank you again for taking the time to write down a nice review. We appreciate your loyalty to our brand.