TV volume very low
05/02/2019 Becky56111, Wjichita Falls, TX
It was hard to find which street went to hotel off of highway. It was nice inside, check in was time consuming, my reservation wouldn't work right. They gave me the room I asked for, but not sure why ... more
It was hard to find which street went to hotel off of highway. It was nice inside, check in was time consuming, my reservation wouldn't work right. They gave me the room I asked for, but not sure why we were put all the way at the end of the hall when the rooms were not all occupied. Our bathroom door was locked, office told me to use a coin to unlock it. Nice tv with Suddenlink cable, but hardly any volume. Beds were good, very lightweight cover which doubled as bedspread. Discovered they only wash the sheets, not the covers. Shower head was like 7 ft high, spray was very light, not a good shower in my opinion. Towels were nice and fluffy. Counter in bathroom was pretty high for me, couldn't get close enough to the mirror to put on makeup. Room was nice and big, nice closet, microwave and mini fridge. coffee pot, hair dryer. We came for a funeral and wanted to change clothes before we made our 175 mile trip home. First desk clerk said only 30 min late checkout. Rewards program guarantees late checkout. Next desk clerk gave us an hour which was very good. AC went off and on all night, room would not stay cool. Woke up many times sweating when it cycled. Housekeeping ladies were very nice. I have stayed in other hotels in this town and I actually prefer Holiday Inn or Hampton. less
Boris G, General Manager at Best Western Plus Pauls Valley, responded to this review
Thank you for choosing to stay with us. I would like to address all issues that you may have encountered while staying with us as well as put a stop to things that are not accurate. Each guest room has two remotes; one controls the cable/volume while the other is a setup remote only. I do apologize if you tried to use the small setup remote. As far as the bathroom counter and shower head, I was informed by the builders that the items were all standard heights. Nevertheless, I'm aware that not all people are the same. I wish we could have met your needs in that regard. I hope we retain your business as we value every guest at the property.
As for the washing of sheets, comforters, and decorative blankets; I assure you that all bedding is washed at our hotel. I am not sure who misled you with that information but I would love to know. And, I also noticed that the checkout time on the room was 12:36 PM. Our standard checkout time at the property is 11:00 AM....there was an older gentleman that remained in the room until his ride came for him. I sincerely apologize that we did not exceed all your expectations.
If you have any questions or issues, feel free to contact the hotel at (405) 444-6035. We look forward to seeing you again in the near future.