I needed to stay near a client and wanted to find a hotel that had a ev charger. There weren’t many options over there, but this place did offer the amenity so I decided to give it a try. I liked that the chargers were in a well-lit area, but they weren’t marked as charging spots, so others could (and did) block ev’s from charging. I checked in, which seemed to take awhile - odd since I was the only guest - and, when asked for my license plate number, I remarked that I didn’t have it memorized but I’m pretty sure I’m the only of that type in the lot. The clerk looked at me and didn’t say a thing, just gave me my key. I later found out that I needed to tell him to turn on the charger, which is especially annoying when he never mentioned that when I spoke about my car.
My room was okay. I liked the standing shower and kitchenette. Chair by the bed was comfy.
The second night, I asked the clerk on my way in if she would turn on the charger. She said she would. I got up to my room and my key wouldn’t work. I had to go back downstairs and have her fix it. I got back up stairs, and noted about 10 min later that my car hadn’t started charging. I called down to the front desk and told her my issue, asked her to check on her end. She ARGUED with me about it, saying “No, Ma’am, it is definitely charging right now!” I said that didn’t make any sense and she huffed and said she would go check on it in a minute. About 15 minutes later, it started working.
My last issue happened when I was checking out - I came to the elevator lobby and there were two maids with their carts talking with their carts. I saw the down button had already been pressed. The door opened and one of the maids pushed her cart in and took the elevator in front of me. When I started to get in the elevator too, the doors closed. I had to wait for another elevator down (luckily the second maid didn’t push me with her cart to get in before me).
I have never been so appalled at the level of service in the HOSPITALITY business. Never again. I’m telling all of my colleagues and charging groups. I don’t want anyone to experience the same thing.