Good Room Not So Good Customer Service
We spent one night here in mid June. The room was very good, the bed was comfortable, it was clean, there was a fridge and microwave. The AC was excellent, and the shower had great water pressure. The... more
We spent one night here in mid June. The room was very good, the bed was comfortable, it was clean, there was a fridge and microwave. The AC was excellent, and the shower had great water pressure. The customer service on the other hand was not so good. When we checked in the only person at the desk was chitchatting with another customer who was obviously a regular. We waited patiently while she complained to the guy about it being her first day back to work and having to take a "pay cut." When we got to check in it was basically "sign this" and " the elevator is over there." I asked about breakfast and was told no breakfast. I asked if they had a to go option and she just pointed and said over there. We got to our room and saw it was an adjoining room so we went back down and asked if we could get a non adjoining room. It was only about 4:30 or so but she must have not wanted to fool with reassigning rooms and told us the only other room in the entire hotel was next to the elevator. So basically we are giving the hotel a 4 bubble for the room but the customer service is a 2 bubble. less
Tuneesha H, General Manager at Best Western Plus Park Place Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at (360) 748-4040.
Sincerely,
Sara Saxby
Front Office Manager
Best Western Plus Park Place Inn & Suites