Annoying staff but decent hotel for price
21/08/2016 FiFi A, London, United Kingdom
Booked a triple room at just £180 for 2 nights for 3 friends attending a wedding weekender nearby. Didn't expect much but it was a decent stay. Hotel is easy to find, wifi is good. You can't hear the ... more
Booked a triple room at just £180 for 2 nights for 3 friends attending a wedding weekender nearby. Didn't expect much but it was a decent stay. Hotel is easy to find, wifi is good. You can't hear the low planes at Heathrow from inside the rooms so that's a bonus. Room service arrives after about 30mins and is ok food and Filling!! However the staff are very harassing about making payment instantly even after we said we would pay on departure to the wedding and had another day yet. We were called 3 times after 10pm to come down and pay which was really rude. We paid the following morning when we also requested there be no housekeeping for our room while we were out as we had 3 peoples make up everywhere. Only to return to our rooms being done and there being stranger blood on the sheets. When we called down the "manager" was very rude and didn't send help for about an hour after we reminded her. The guy who changed it was very moany about having to do this as it "wasn't his job". Got pretty awkward.
Car park fits around 20 cars max! This place is about 8 mins drive to Hounslow high street but there are local amenities and a petrol station next door which helps.
No problems with the tv - good size and has a hdmi port if you want to bring a cable to each something on your laptop.
Room is modern but has no windows so triple rooms may be a bit stuffy at night!! Beds are good but pillows are really big and can cause neck ache. Restaurant is also modern and the lounge area is nice. less
Mandar D, Manager at BEST WESTERN PLUS Park Grand London Heathrow, responded to this review
Dear Valued Guest
Thank you for taking the time to leave feedback following your stay at Park Grand London Heathrow.
We are disappointed to read that you felt your visit with us was less than satisfactory and we would most appreciate the opportunity to discuss the matter further.
We would be grateful if could you contact us on the email below so that we may have the opportunity to discuss further and perhaps we can tempt you back to Park Grand London Heathrow and show you just how fabulous our staff are.
With kindest regards