04/06/2017 maulin_880, Mumbai (Bombay), India
I visited this hotel during May '17 for 5 days starting from 22nd May. Reception staff was very cordial and worm to welcome. Specially front desk team Cyn-ann and Mandar. View from room was really g... more
I visited this hotel during May '17 for 5 days starting from 22nd May. Reception staff was very cordial and worm to welcome. Specially front desk team Cyn-ann and Mandar. View from room was really good.
Breakfast was repetitive. Same breakfast was served on daily basis. I expect different breakfast on daily basis from large chain of hotels like best Western.
Dinner and lunch had only few varieties of vegetarian food.
One thing I noticed that window glass had long crack on it. Even though not harmful yet but they should change it immediately.
Overall experience was very good. less
Mandar D, Manager at Best Western Plus Park Grand London Heathrow, responded to this review
Thank you for your feedback on your recent stay at the Best Western Plus Park Grand London Heathrow.
We are really glad to know that you were happy with the service provided by our staff specially Cyn Ann and Mandar. We serve the full English breakfast on daily basis however if we have special request we do provide it to our guests. We have already investigated the matter with the crack on window glass and appropriate action has been taken.
We will be really more then happy to welcome you back with us in the near future.