The hotel, although stated as Heathrow in the title, is actually situated on the A4 Great West Road, Hounslow but only six miles straight down the road from the airport and is easy to get to either by taxi or public transport. You have three tube stations within half a mile, though all on the Piccadilly line.
It is a Best Western 4 star hotel but also part of the Shaftsbury Hotels Group. The hotel foyer is on the small side but has seating areas and a small bar to the left of the check in desk. For some reason there is a pool table next to the bar which looks totally out of place and the space could be better used by increasing the seating area around the bar.
Check in was smooth and effortless and I was checked in by the duty manager Mr Gagan Ahiya. Parking is limited at the hotel and the process is covered in previous reviews. Mr Ahiya was charming, professional and very helpful in resolving some minor issues. The batteries in the room safe had run out and there was no iron with the ironing board but with a quick word to a porter by Gagan, the issues were resolved within minutes.
I had a room 505 on the side of the hotel and I had no issues with noise from either the road or the aircraft above. I note from previous reviews complaints of noise but I had no such issues. The room was contemporary, clean, and although it was not spacious it was big enough with a work table and chair, good sized wardrobe space and comfy chair and small table. There was a large flat panel TV and media connection panel with HDMI and USB input as well as video inputs. A nice touch among this was a mobile phone cradle and charge cable. The usual kettle, tea and coffee and biscuits were available in the room as well as a mini fridge that worked without having to buy a drink package like some chains of hotel.
The bed was a double bed which, as I was alone, suited though being used to a king sized bed I would have found it too small had my wife been with me. It was soft but supportive and comfortable and I had a good night’s sleep. I thought the room was very well equipped, modern and clean with large TV, good wardrobe space, tea and coffee making facilities, mini fridge, iron and ironing board and room safe.
The bathroom was spacious with a bath and overhead rain forest shower and separate hand shower, both of which were powerful and hot. Again it was of a contemporary design, immaculately clean and individual toiletries.
The restaurant is situated to the right of reception and boasts a pan-Asian style buffet which smelled and looked wonderful with a huge choice of starter, main and deserts on display around it being kept warm on induction heaters. I fancied something different so went for their 12” pizza and a pint deal which was made to order and delicious. I think the restaurant is open to walk-in non-residents so I may try out the buffet in the future.
There was some minor issues relating to me loyalty status and the room but a quiet word with the duty manager, Mr Ahiya had them resolved. I must credit him and his staff on duty during my visit as they were all very professional but a special mention to Gagan especially, as he was fighting a terrible cold but still was utterly helpful. Also worth a mention to the chef who regularly walked around the food stations checking the food display as well as asking me about how I was enjoying my pizza.
There is a small fitness room in the basement with two running machines, cross trainer and a few machines. Not a huge room but good enough to get some exercise.
I think the Hotel does itself a disfavour calling itself a Heathrow hotel as it aligns itself, certainly in my eyes, as being somewhere to stay only when going to or from a flight at the airport but it is more than that. It is situated as I said very close to the tube meaning a ten minute walk to the tube and an half hour tube ride gets you to central London, visiting the museums or wandering around Harrods. Go visit Chinatown or the West End. If you drive there you are a 30 minute drive from Windsor and the beautiful countryside around there and ten minutes further will get you to Ascot and the races.
The price of the room I found to be very reasonable for what you are getting in a four star hotel, and if you look beyond the fact that you are located in Hounslow, but have easy access to the Capital or the countryside you will enjoy your stay. less
Mandar D, Manager at BEST WESTERN PLUS Park Grand London Heathrow, responded to this review
Thank you for having taken the time to leave a review following your stay at Best Western Plus Park Grand Heathrow. I am delighted that you enjoyed your stay with us and I hope to have the opportunity to welcome you back in the very near future.