We stayed in the hotel from 26-28 May 2017 (2 nights). We arrived at Friday night, during the day we visited Paris. We selected this hotel since it is close to Versailles, which we visited Saturday.
The welcome was pleasant. Our room was on the fourth floor. The room was modern and clean with coffee/tea. We missed bottle water in our room, though; drinking tap water is very common in France.
The breakfast at our first day was very short, since we were going to visit Versailles. It was very busy in the breakfast room and we were luckily to find a table. All other guests were tourists from Asia. Nice buffet with all drinks and food you would expect in this type of hotel. After our breakfast we went to Versailles. It is only a 20 minutes’ drive.
After visiting Versailles and eating something in the neighborhood, we went back to the hotel. Not a lot do or see in the close area of the hotel. The hotel has a restaurant, but we did not try that. We made little walk, but besides companies and offices, there is nothing special to see. We ate a nice pancake and some ice cream in “La Phare St Louis”.
Since we did not had the time to enjoy our breakfast the first day, we wanted to relax and enjoy it the second day…. Better said, this was the plan…. The room of the breakfast was this time not packed with Asian tourists, but now the room was fully with tourists from India/Pakistan (I think). My partner and I were to only European tourists at the breakfast. Almost all tables were occupied, and the tables which were free, were a total mess… There were only 2 persons working, a young guy (with a lack of experience) and an older woman (with a lack of energy). We couldn’t handle this, and went back to our room, waiting that these people will get on the bus and leave soon. A half our later, the breakfast room was almost empty, though the tables were still messy. At the same moment, another European couple entered the room, and based on the expression on their faces, we know they thought the same…. We asked the young waiter to clean a table. He was very kind and helpful, and we understood that such situation was very exceptional.
I was surprised that no more hotel staff was helping. In my opinion, in this situation, even chambermaids can clean the breakfast room
Not only the tables we dirty, but also the buffet… Food was mixed with other food, floor was filthy, no glasses were available, bacon/eggs… were cold, tourist were eating standing, and the top of this, I saw a guest drinking water from the bottle and not using a glass. He placed the bottle back in the buffet, while the bottle was still half full… From this on, I did not touch anything anymore of the buffet….
I am aware that the hotel management does not can expect that all guests have the same manners which are known as expected/normal. But sorry Hotel Management, in that case you need take some action and decide if this is type of hotel you are want going to be… less
, Deputy Hotel Manager at Best Western Plus Paris Velizy, responded to this review
Dear M Sebastien,
Thank you for taking the time to share your review following your visit to the Best Western Plus Paris Velizy.
I am so sorry to see that you did not enjoy your overall experience with us. Your comments are greatly appreciated as they help us to focus on areas that need improvement specially in our breackfast service.
I hope that if travels bring you to Paris in the near future, you will give us another opportunity to provide the service expected from our hotel.
We appreciate your nice comment regarding the reception
I really hope to see you soon again and i remain at your disposal,
Deputy Hotel Manager