comfy bed, good service, but food wasn't good
05/02/2019 msdhebz, Stuttgart, Germany
We checked in at Best Western Panama Zen Hotel in late January, early Feb for 5 days after 10 days trip in Bocas del Toro. They gave us a corner room on the 9th floor. It has an amazing view and it is... more
We checked in at Best Western Panama Zen Hotel in late January, early Feb for 5 days after 10 days trip in Bocas del Toro. They gave us a corner room on the 9th floor. It has an amazing view and it is nice and clean. The door, for some reason doesnt seem to close properly. Looks like it was broken and was fixed, but wasnt fixed the right way. The walls are not sound-proofed at all. You can hear the other guests (in the corridor, or even in their room) talking. We can even hear others as we walk pass through their door.
The breakfast buffet is really bad. For the price, i think it was too much and the quality isn't that good. We experienced stomach issues on the first few days and it always happen after breakfast. We didnt complain because we thought it was just our sensitive stomach reacting to some food. They have a huge plate of "ham and sausage" but there was no huge selection. The taste wasn't pleasant. We didn't like the taste of it so we didnt even bother trying again. Some food are actually in a food warmer but in all honesty, they were not warm at all. We even had breakfast as early as 6am hoping it wont be like that, but we were disappointed. As far as I know, they have to keep the food at a certain level of temperature to avoid it from being spoiled. They also have ran out of some items a few times. Once we had breakfast around 9:20, they have ran out of pancakes and hard-boiled eggs, and nobody was refilling it. We thought that they would have but it seems likes they didnt make more because it was almost 10AM. They also served fajitas for two consecutive days- which made us think it was from the day before.
Though we know that their breakfast isnt worth it, we still try to give their room service a try. When we called, I asked for Penne Arrabiata (she even asked me if I want Penne or Spaghetti, and I said Penne) and cheesecake with Raspberry. Then they said raspberry isnt available but they have lemon cheesecake (its not in their menu) so we just ordered what they have. When the food arrived, we got a Spaghetti with sauce (already mixed), and a cheesecake with a slice of lemon on the side. We didnt give it another try. We thought it was enough.
The hotel is nice and new. We just wish they will improve their kitchen. They dont taste bad at all! Their staff, especially the front desk and housekeeping is nice and friendly. They are actually quick in resolving issues and that's one thing that we liked about Best Western Zen Panorama. We once experienced our keys not working both on the elevator and room. They immediately resolved it. They explained that there was something wrong with their system thats why it happend. It happened to couple other guests on that same time of the day. We didn't blame them, it is definitely not their fault but I am glad that they have taken proper procedure in order to fix the problem right away.
The view on the rooftop and bar is breathtaking! Anyone can relax and swim there all day. less