Best Western Plus Panama Zen Hotel

Stayed here for 3 days. Room was very clean, bed was very comfortable, plenty of pillows, loved the rain shower in the bathroom, great views from the rooftop bar/pool. Eredinn at the front desk was very nice to us on our second day when we asked for hand towels which we did not have when we checked into the room and she also gave us extra water bottles. The guy who checked us in was very inattentive to the point of almost being rude. Not a good first impression of the Best Westen Plus hotel. Thank god everything else was great. I would stay here again in a heartbeat. Don’t know the price we paid as we used miles to pay for the room. less

We spent 2 nights a the end of our 12 day travel through Panama. The room was clean and simple. We had a corner room with a great view. Do not miss out on the rooftop bar and pool! Pre-sunset and sunset had great lighting and background and photos. There is a 360 degree view. Amazing. Breakfast was plentiful and excellent. Eggs, toast pancakes, quesadillas, salad, cereal, oatmeal, fresh fruit. Different between the 2 mornings. Staff were very friendly and very accommodating. Walking distance to shopping and nice restaurants. I would definitely recommend! less

We were more than happy with our two large rooms, with the beautiful rooftop pool and excellent bar. The breakfast was abundant and delicious, and the front desk staff went above and beyond to help us with plans and questions answered. Highly recommended. less

My reservation was for 4 nights. The first two nights I had reserved with a Best Western Rewards voucher and the second two nights with Booking.com. I got there and my reservation that I had made months prior with the voucher had been cancelled. I nor anyone I know had cancelled it, so this was baffling to me. I was forced to pay for my first two nights, and they made no effort to reconcile the mysterious cancellation. I asked if they could at least match the price that I had paid with Booking.com, but they were unable to do even that. I also reserved a Superior King Room for all 4 nights, and instead got a room with two extra large double beds. They did not replace the complimentary water after the first night. They also made me change rooms in the middle of my stay. I had explicitly asked if they could assign me a room where I did not have to change, both when I arrived during check-in and in a request on my Booking.com reservation. They were unable to accommodate this either. The Breakfast was quite mediocre, and the service quite bad. The breakfast runs from 7-11, I arrived at 10 or just before 10 and they do not replace many buffet items without asking. There were very few pieces of fruit, the pancakes were gone and there was no syrup left. I asked them to refill the pancakes and it took them 20 minutes. On top of that the options are mediocre. Finally, they have yet to give me the bill for my stay. I indicated for them to send it via email and have never received it. less

I had a great time. The hotel is very nice and in a great part of town. My guest room was very comfortable, clean and I had a lovely view of town. It has a great infinity pool on the top floor, I did a bit of relaxing there while having a drink prepared by Armando the star bartender. The staff will go out of there way to make your stay wonderful! I highly recommend this hotel and will come back to them when I am back in Panama City. less