Best Western Plus Ottawa Kanata Hotel & Conference Centre

Enter my room, set AC to cold and lower the set point, AC kicks in, so far so good. look around turns out I got a weird corner room, no big deal except both chairs were placed in such a way as to not be able to watch the TV. Moved chairs to middle of room to face the TV. Under the chairs was a white powder/residue and a black T-shirt. Umm room wasn’t properly cleaned last time, not so good. Sit down, start watching TV then notice the AC isn’t running, not good. Get up, go to thermostat and the AC starts up, good. Sit back down and start eating my supper. Couple minutes later notice no AC again, not good. Get up and go over to thermostat again and the AC kicks in, good. Notice that this model of thermostat has a motion sensor on it, not good. I know they want to minimise costs by not having the heating or AC running when the room is empty, but a motion sensor is not the way to go and I thought they had phased them out a decade ago. Because unless you’re a constant sleepwalker or have severe restless leg syndrome the thermostat will turn off as soon as you fall asleep. And to make matters worse in my room the thermostat was in a hallway to the bathroom and thus was pointed directly to the other wall in the hallway. Luckily, I was able to pry off the cover and pull the batteries out, which reset the unit and I reprogramed the thermostat to work without the motion sensor, good. Besides all of the above, it was a normal hotel room. less

We stayed here for a week in a 2 queen bedroom. Room 115 is a larger room and can accommodate a cot. We are returning guests so we thought the stay was going to be as great as last time. It was different there were many cleanliness issues that we brought up and wasn’t resolved the way we wanted it to. The tv selection is very poor and there were connection problems so we couldn’t watch tv for 3 nights of our stay until someone came to fix it. The cot was very uncomfortable no support for the back and not comfortable. The beds on the other hand were very comfortable. There were not enough towels in the room for us even though we were 5 people, same with the toiletries. Customer service could have been improved on resolving issues more effectively and be more apologetic. The rooms are on the worn side and are outdated hopefully the hotel will work on renovating the rooms and upgrading the guest experience. The bath products were very good I like the individual size bottles they are better during COVID so you know it’s a new one, I hope they keep the individual bottles! I still do recommend this hotel to anyone in the area as this is an affordable option and most likely your stay will be better than mine because I know the hotel is addressing these issues. For the record, the general manager did give us a number of points on our account to justify the inconvenience we experienced and I thank him for doing that. As of today, the points are on my account. less

I recommend this hotel to ANYONE who is staying in Kanata this hotel is very close to highways and is on a major road. Very close to the Queensway Hospital and Restaurants and Shops. They could use some landscaping work and an exterior renovation to make the hotel look more modern. The guest room is comfy a armchair in the room would have been nice. Another thing is that the room wallpaper and carpet is a bit worn same with furniture. Large desk with outlets on the lamp was great! Customer service was 100% I was recognized for my status and was asked if I wanted an upgrade! Thanks for a great stay! less

I stay here for work frequently and have never been disappointed. Staff are always friendly and accommodating. The meeting facilities are great as well. I have stayed during Covid and was very pleased with how they have handled everything, from constant cleaning to process, it defiantly made me feel at ease and happy with my choice. Because I am so happy with them I will be staying there for my brothers wedding in October. less

I booked this hotel for an overnight getaway with my family, based on a great stay I had the previous year. First off, there were positives; the hotel made an obvious effort to thoroughly clean and sanitize the property during the pandemic. I also like the location as it is close to the highway, the mall is nearby, and there are lots of dining options within a short drive. The beds were nice, new and very comfy. The negatives; the clerk said or room was ready and checked us in, only to be stopped by the attendant who said our room wasn't ready. She let us in anyway but we had to sit around and wait 20 minutes while she finished cleaning. In doing do, we weren't provided enough towels. I went down in the evening to get towels, only to have to wait 15 minutes for a clerk to finally arrive to help us. Also, the stairway and hallway constantly reeked very strongly of pot. The worst however was we discovered that our room was above the outdoor patio of the sports bar, and there was extremely loud noise from it and its drunken patrons until closing time. I left the A/C on to drown the noise out, but it made our room cold. When we addressed it upon checkout the clerk just shrugged her shoulders and didn't seem to care nor apologize. This experience was disappointing considering I came here based on a great previous stay. Based on the several above incidences of poor customer service we received, we very likely won't be back. less