Best Western Plus Ottawa Kanata Hotel & Conference Centre

I recently stayed here while on a motorcycle trip. There was quite a bit of confusion about the price I had been quoted over the phone, but eventually the clerk honoured the deal I had been quoted when I called several hours earlier. The room was very nice on the main level, I could keep an eye on my bike. Room was clean and very well appointed. Attached restaurant was outstanding, and I could buy beer and bring it back to the room. Very nice. Lady at the desk gave me incorrect directions back to the Highway 417, which I found odd for someone who lives here... Anyway I figured it out. I would definitely reccomend. less

My husband and I stayed one night at this hotel this week. We had a jacuzzi and fireplace room. I was disappointed to find out that the pool was closed but this was due to COVID-19, and not the fault of the hotel at all. Our room was clean and comfortable and quite spacious. We did find it was lacking in some basic things like a coffee maker, ice bucket and cups. I had to ask for the ice bucket and cups at the front desk. I’m not sure if this was streamlining due to the pandemic but it was unexpected. One other thing was that in spite of all the complimentary toiletries in the room, none of them was shampoo. There were five conditioners and a number of body lotions, as well as bar soap. Just a small lack of attention to detail. The jacuzzi made an odd sucking sound when in use unless we covered one of the jets. No adjustments seemed to fix this. It was a little off putting. Maybe time for some maintenance for it. The fireplace was gas. We didn’t use it but I did spot a carbon monoxide detector in the room. less

I was in a little bit of a last minute issue at my house and needed a room at the last minute in the early morning. I called and the receptionist was very polite, professional and extremely helpful. She was able to let me check in early and the experience was just all around very pleasant. Who ever was working the front desk in the early hours of may 12 2020 deserves a bonus. Highly recommended. less

This hotel is great we stayed in a 2 queen room it had a balcony and the room was nice and the bathroom was spacious the beds were comfy and the lobby was very inviting. The room has a mini fridge which was very convenient. One problem I had was since i stayed for several nights and there we’re 3 people staying in the room they didn’t stock the rooms with enough coffee or toiletries for 3 people i wish the housekeepers could know how many people and service the room accordingly. But overall a great stay will be back for sure and hope they improved on that! less

I stayed with my granddaughter for the night. The room was spacious and clean. We really enjoyed the pool, both in the evening and the next morning. The front desk staff was very friendly and efficient. Highly recommend it. less