Best Western Plus Ottawa Kanata Hotel & Conference Centre

I have stayed at this property for multiple days each year for the last seven years or so. It is well located for our purposes, is clean and has good customer service, usually. Two days ago, I checked in around 4 pm. Front desk was organized and efficient. The motel was almost empty due to province wide lockdown. My room was clean and comfortable as usual. Due to Covid, I ate take-out and went to bed by 11:00 for an early start next morning. At 1:00 am I woke due to the noise of a couple moving into the adjoining room. They were excited and loud. After 15 minutes, the noise didn’t abate, so I called Front Desk. No change; I could hear every word they said. I called again at 1:30. At 1:40, I had to go to the Night Manager in person, and the problem was finally solved. Their alarm went off at 6:00 am and they left at 6:20. It is not reasonable to place late arrivals next to sleeping customers. Not good problem resolution. No gesture of good will in reducing the room rate. I had an eight hour drive next morning on five hours of sleep. Not acceptable. With so many other places to stay, why would I return, even though I’ve used this place for multiple visits before? I complained to management at checkout and have heard nothing in response. Unsatisfactory less

We came for organizing an event at Ottawa from Toronto and thoroughly enjoyed the access, cleanliness, and cooperation of staff for our event. Well-organized meeting spaces and staying options with lots of parking and food options around. Nice place to come, meet, and greet. less

I recommand this hotel to anyone. Service is so friendly, quick. Rooms are clean, hallways are always super clean as well. Can't say enough about this hotel. I go each year, and stay in same room. Total joy and comfort each time. Keep up the awesome job!!!! Thanks Best Western Kanta :) less

Overall experience was very good had no issues checking in or checking out people were very pleasant especially the staff in the cleaning people and a very important for me because I would like to have no issues when I travel special for business less

The experience was good and the rooms are clean. The room prices are a little high. Having a restaurant/bar attached to the hotel and close access to the 416 are key factors. There should be more signage and lights in the rear parking lot. less