not the best of rooms
Enter my room, set AC to cold and lower the set point, AC kicks in, so far so good. look around turns out I got a weird corner room, no big deal except both chairs were placed in such a way as to not ... more
Enter my room, set AC to cold and lower the set point, AC kicks in, so far so good. look around turns out I got a weird corner room, no big deal except both chairs were placed in such a way as to not be able to watch the TV. Moved chairs to middle of room to face the TV. Under the chairs was a white powder/residue and a black T-shirt. Umm room wasn’t properly cleaned last time, not so good. Sit down, start watching TV then notice the AC isn’t running, not good. Get up, go to thermostat and the AC starts up, good. Sit back down and start eating my supper. Couple minutes later notice no AC again, not good. Get up and go over to thermostat again and the AC kicks in, good. Notice that this model of thermostat has a motion sensor on it, not good. I know they want to minimise costs by not having the heating or AC running when the room is empty, but a motion sensor is not the way to go and I thought they had phased them out a decade ago. Because unless you’re a constant sleepwalker or have severe restless leg syndrome the thermostat will turn off as soon as you fall asleep. And to make matters worse in my room the thermostat was in a hallway to the bathroom and thus was pointed directly to the other wall in the hallway. Luckily, I was able to pry off the cover and pull the batteries out, which reset the unit and I reprogramed the thermostat to work without the motion sensor, good. Besides all of the above, it was a normal hotel room. less
Dmitriy Mosiychuk, General Manager at Best Western Plus Ottawa Kanata Hotel & Conference Centre, responded to this review
Thank you for your feedback and for staying with us. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business with us. It is nice to know of the overall pleasant stay you had. However, we are truly sorry for the inconvenience due to the thermostat situation and the cleaning situation. Our staff is always ready to help and assist. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. Rest assured that this will be addressed immediately for review to correct unsatisfactory experiences, in order to avoid the same issues in the future.
Once again, thank you for staying with us. We hope that you will give us another opportunity to pamper you with exceptional service and accommodation on your next visit.