Best Western Plus Ottawa Kanata Hotel & Conference Centre

Overall experience was very good had no issues checking in or checking out people were very pleasant especially the staff in the cleaning people and a very important for me because I would like to have no issues when I travel special for business less

The experience was good and the rooms are clean. The room prices are a little high. Having a restaurant/bar attached to the hotel and close access to the 416 are key factors. There should be more signage and lights in the rear parking lot. less

Our business does the majority of our training in this hotel's conference center. Safiq and his team do an amazing job of keeping us safe and taking care of details. Even during Covid, they make sure the social distance rules are set up and followed. Extremely friendly and efficient. less

Enter my room, set AC to cold and lower the set point, AC kicks in, so far so good. look around turns out I got a weird corner room, no big deal except both chairs were placed in such a way as to not be able to watch the TV. Moved chairs to middle of room to face the TV. Under the chairs was a white powder/residue and a black T-shirt. Umm room wasn’t properly cleaned last time, not so good. Sit down, start watching TV then notice the AC isn’t running, not good. Get up, go to thermostat and the AC starts up, good. Sit back down and start eating my supper. Couple minutes later notice no AC again, not good. Get up and go over to thermostat again and the AC kicks in, good. Notice that this model of thermostat has a motion sensor on it, not good. I know they want to minimise costs by not having the heating or AC running when the room is empty, but a motion sensor is not the way to go and I thought they had phased them out a decade ago. Because unless you’re a constant sleepwalker or have severe restless leg syndrome the thermostat will turn off as soon as you fall asleep. And to make matters worse in my room the thermostat was in a hallway to the bathroom and thus was pointed directly to the other wall in the hallway. Luckily, I was able to pry off the cover and pull the batteries out, which reset the unit and I reprogramed the thermostat to work without the motion sensor, good. Besides all of the above, it was a normal hotel room. less

We stayed here for a week in a 2 queen bedroom. Room 115 is a larger room and can accommodate a cot. We are returning guests so we thought the stay was going to be as great as last time. It was different there were many cleanliness issues that we brought up and wasn’t resolved the way we wanted it to. The tv selection is very poor and there were connection problems so we couldn’t watch tv for 3 nights of our stay until someone came to fix it. The cot was very uncomfortable no support for the back and not comfortable. The beds on the other hand were very comfortable. There were not enough towels in the room for us even though we were 5 people, same with the toiletries. Customer service could have been improved on resolving issues more effectively and be more apologetic. The rooms are on the worn side and are outdated hopefully the hotel will work on renovating the rooms and upgrading the guest experience. The bath products were very good I like the individual size bottles they are better during COVID so you know it’s a new one, I hope they keep the individual bottles! I still do recommend this hotel to anyone in the area as this is an affordable option and most likely your stay will be better than mine because I know the hotel is addressing these issues. For the record, the general manager did give us a number of points on our account to justify the inconvenience we experienced and I thank him for doing that. As of today, the points are on my account. less