Best Western Plus Ottawa Kanata Hotel & Conference Centre

Hotel is close to where I needed to be, this is the second time I have stayed here as it is close to my daughters place. Overall it was clean, but some lights didn't work nor did it have a USB port that I could plug in my phone charger. Staff was great and helpful. less

We stayed here last year and our stay was not the best. This time around it was a night and day difference the beds were comfy, wifi was fast, bathroom was modern, tv had good channels and the restaurant in the lobby was great. Also the pool was big and was very great! One thing we were originally placed in a room that smelled of smoke but the staff corrected it and moved us to another room. There was also some paint issues in the room with paint chipping and carpet peeling. But this stay was still enjoyable and the room was clean and we were satisfied! This is a place where we will stay again because we see improvements are being made! less

We completed a 5-night stay at the Best Western Plus in Kanata. We have first greeted my friendly staff member, Sharon who let us pick where we wanted our room. She also helped us later when we needed more toiletries and towels. The pool and gym were also opened which were a delight to have with the kids and the pool was recently redone. You can tell this property has made tremendous improvements in cleanliness and customer service since the last time I stayed and this is why they are getting a⭐️⭐️⭐️⭐️⭐️ review! We also booked directly with them meaning we are on our way to a free night by points! less

Tried to book this hotel several times In the afternoon was told by the hotel staff that they price match with hotels.com And those kinds of websites when ask the question is it cheaper to book online or through you Tried to call The hotel to book a suite 4 times over 30 mins that eve And they wouldn't answer the phone and the one time they did he disconnected me after saying the thank you for calling the best Western yada yada So I tried calling the 1-800 number got someone in the US They informed me that no they will not price match And in fact were $60 higher for the same room I tried calling the hotel back again (After 30 minutes on the phone with the call centre) To attempt one more time to book this room Once again someone picked up the phone and disconnected so you win Best Western I will go elsewhere I travel a fair amount for business and of a Best Western rewards member Recently stayed in Brantford and woodstock with far less hassle than here I booked elsewhere less

We were visiting family in the Ottawa area and this Best Western was ideally located for going to their home, touring Mudd Lake and going out for dinner. The hotel suited our needs, a place to stay, get breakfast nearby, with good coffee in the room. less