Great clean hotel next to the Canada Museum of Nature
19/03/2017 OBreadO, Toronto, Canada
The hotel is very clean and comfortable. We arrived at 2:00pm and was allowed to check-in early. We were given a room (#605) along Gladstone Ave which had a connecting door. The room was nicely furnis... more
The hotel is very clean and comfortable. We arrived at 2:00pm and was allowed to check-in early. We were given a room (#605) along Gladstone Ave which had a connecting door. The room was nicely furnished with two double beds, safe, kitchenette which included a microwave, bar sink, K-cup coffee maker and fridge. The bathroom was clean, but lacked any towel bars for hanging. The room was quite warm at 23C even though we bumped the thermostat down to 20C. We had to open the patio door for cooling. At night we could hear the constant buses and snowplows along Gladstone Ave and the noisy neighbours until 1:30am when they finally went to bed. I recommend not getting a street view room if possible and avoid a connecting room as the sound travels through easily. Upon check-out, we were reimbursed the parking fee for compensation. It was a nice gesture for recognizing our complaint.
The breakfast provided was exceptionally good. In fact, it's one of the best free meals we've experienced at any hotel. There's a wide selection of cereal, muffins, omelette with cheese, sausage patties, juices, yogurt and fruits.
Even with faults, we will return when we visit Ottawa again in the future. less
OttawaDowntownSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review
We are happy to hear that you enjoyed your stay with us. Thank you for taking the time to share your thoughts on Trip Advisor. We're sorry to hear about the few challenges you experience during your stay. We always do our best to ensure guests have a restful stay and it would seem that your experience fell short of that assurance.
I have shared your breakfast comment with your Food and Beverage manager so that he may share with his team. We are so happy to hear that you enjoyed it.
We are so pleased to hear that you will return to us and thank you for your loyalty.
Front Office Manager