Well equipped hotel with upstanding service
13/03/2018 Andrew G, Chicago, United States
Hotel was a great basic suites hotel. Clean, great location, comfortable and with friendly helpful service. But it how they reacted when things went wrong, that tell you a lot of good things about thi... more
Hotel was a great basic suites hotel. Clean, great location, comfortable and with friendly helpful service. But it how they reacted when things went wrong, that tell you a lot of good things about this hotel.
After a very comfortable stay, my wife and I packed up and head back to Toronto--inadvertently leaving behind our electric toothbrushes. Realizing this, I called the next day to inquire about getting them couriered back to us. I left a message and got a call back. It turns out our toothbrushes had been thrown out by housekeeping.
There were not just any electric toothbrushes, however. Mine was an expensive ultrasonic one I purchased from my dentist. I was speechless.
The person who called me bashfully apologized that this mistake had been made, and said he would speak to the general manager and call me back.
He later called to say that we should buy new toothbrushes and send the hotel the bill. When I explained that my toothbrush was more than a little costly, he said that was fine--they wanted to make it right for us.
I thought that was a pretty amazing resolution to a problem, without us asking for a thing.That's the kind of stand-up service that will have me looking to stay at their hotel again. less