The online booking process directly through the Best Western website was easy and the company followed up with several emails leading up to my stay.
The hotel sits adjacent to a river which I am sure is lovely in the summer but not a selling feature in the winter.
The front desk staff were courteous and professional. Our room seemed to be in an older part of the building. The hallway was freezing but the room was warm. The layout of the hotel is somewhat disjointed after a couple of apparent additions.
The rooms themselves are somewhat dated with older fixtures and carpeting, but everything was clean and working. The TV was big and modern with an easy clean remote (those things are usually germ habitats). The bed was cozy and comfortable with white duvet covers and sheets. I would have slept well, but the upstairs visitors were loud and excited well into the night. The noise between floors was quite noticeable.
We visited the pool area and used the hot tub, which was extremely hot! A welcome dip after a long day of driving.
Breakfast was included in the price and there was a nice selection of cereals, breads, eggs, sausage etc.
The location is a short drive to downtown and the local arena. It would be a longish walk downtown, but completely doable for the who walk a lot.
This is an okay value hotel with the perks of super comfy beds, free breakfast, wifi and pool.
Great for hockey families. less