Best Western Plus Orillia Hotel

When I booked the room I didn't realize that we belonged to the BW club and hubby and I were thrilled that our room was upgraded when we got there. The room was clean and comfortable. Would definitely stay there again! less

The purpose of our trip was to take in a show at the Casino and also play slots. We found the Casino Rama hotel to be too expensive. We chose this property because it was within a five minute drive to the Casino with affordable room rates including a hot breakfast offering a variety of choices. The hotel also offered a shuttle to the casino which added an additional convenience. Our room was large clean and quiet. We would definitely stay at this property in the future. less

I’ve stayed at this hotel 10 years ago but found my recent stay disappointing. This property is in need of updating. The bar and restaurant were closed. Would not book another stay here. There are better options in Orillia. less

We were very happy with our three night stay here. Our rooms were in the new (back) part of the hotel and were spotlessly clean, commodious with both refrigerator and coffee makers. The beds were very comfortable. (The work table is good to have - something I always look for - but hard to work at: It would be better if the chairs at it were two inches higher.) All of the staff were impressively polite, accommodating and helpful. Check in was slow because all (it seemed like all) the out of towners attending the bridge tournament descended on the hotel at the same time. The half hour wait in line was made palatable by the front desk staff who were aware of and repeatedly apologized for the inconvenience and who were clearly working as fast and efficiently as humanly possible. The young lady on the morning/day shift deserves special mention for her presence of mind, her efficiency and attention to detail, personability and helpfulness. A real problem solver: if the owners don’t realize what a gem they have in her, hopefully this will wake them up. Breakfast each day, while the same as in most hotels/motels of this class, was fresh, continually replenished by excellent, efficient staff, good quality and generous. Juices, bacon, sausage, eggs (scrambled, pre-made), cereals, waffles, a selection bagels, breads, etc. No one need leave in the morning hungry. This is clean, affordable, comfortable, solid accommodation that we can recommend without qualification. less

Breakfast were marginal, the same every day. Scrambled eggs were often only luke-warm, sausages were overcooked and dry. The on-site restaurant is open only a few nights per week. One night our room was not made up. Check out was inefficient and took forever. less