poor customer service by some
05/06/2019 Leisa V,
I have stayed at this hotel a couple of times in the past and had a great experience, but this time was very different. On Saturday morning we left our room to find dog droppings all down the walkway,... more
I have stayed at this hotel a couple of times in the past and had a great experience, but this time was very different. On Saturday morning we left our room to find dog droppings all down the walkway, I reported this to the front desk and went to breakfast off site. Upon returning an hour and a half later the dog droppings were still there with a couple of cones places near it. I again went to the front desk and was told that they were too busy and would get to it. I explained that we paid far too much to have to look at and smell this mess, it should have been a priority. The women at the front desk was extremely rude and not very helpful, there was another women at the desk that got on the phone right away to get it taken care of. I asked to speak to a manager but was told she was not in and handed her card. I called her extension and left a message asking for a call when she came in on Monday. This is Wednesday and I still have not received a call back from the manager. Very poor customer service and I will find another place to stay when visiting again in the area. less
BWPOrchid_Management, Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
I am sorry for your recent bad experience at our property. I will be sure to speak with the front desk and maintenance about your concerns and make sure it doesn't happen again.