04/08/2017 eurotravelers2011, Washington DC, District of Columbia
We've stayed in many nice Best Western hotels worldwide, and this was by far the biggest disappointment. The front desk staff were very pleasant, but that's where the quality ended. The room had a str... more
We've stayed in many nice Best Western hotels worldwide, and this was by far the biggest disappointment. The front desk staff were very pleasant, but that's where the quality ended. The room had a strange odor, almost like carpet freshener to cover-up a lingering offensive smell. The pillows smelled like body odor (bingo!). The room was spacious, but the decor needed serious updating, especially the bathroom. The hotel offers a happy hour in the "bar," but we walked in, lasted three seconds, and then headed to a nearby restaurant bar. Breakfast was included in the rate, but noting special. One night was enough for us. Sorry, Best Western...this wasn't a good experience for us. less
Lindsey r, Assistant General Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are working on updating our property, we are in the process of getting new carpet, awnings and signage.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Assistant General Manager
Best Western Plus Orchid Hotel & Suites