Don't stay here if you value your vehicle.
We booked this hotel because it was close to Kaiser Hospital, where my newest grandson was being born. We stayed a total of three nights; during the second night, our van was broken into. They drilled through the lock and popped it out, making that door unlockable. When we informed the front desk, they were very blase about the whole thing (apparently they firmly stand behind their "Not responsible for theft..." sign). When we asked if they had cameras, we were told they did not. What hotel chain can't afford a few cameras to help their patrons with safety? The second problem were the actual rooms. We had my husband's 93-year-old father with us (two rooms), and I had requested an ADA room for him, but close to us so that we could help him (he's a diabetic). First we got two rooms near each other, but both had a tub and shower. I was afraid of that, so I went back down to get what I'd originally requested, and found there weren't any close to each other. We were in a different building, and his room was way in the back next to a door that didn't open in the evening and, if he used it to exit, had only stairs - no ramp. To get to breakfast, he had to walk down two entire buildings. Luckily, we had his cane and walker with us! The third problem (though this was minor in comparison to the first two) was that I had the "Do not disturb" tag outside our door during the night. When we went to breakfast at 8, the maid had already put a tag informing us that since we didn't want to be disturbed, we would not get serviced that day. I guess you have to get up pretty early, or beg for stuff if you are a late sleeper. I figured for the first day that at least I'd get my 500 points for not being serviced. But while we were at the hospital, someone came in and replaced our towels and made the bed. No vacuuming, no dumping trash, no cleaning sinks - so we didn't get serviced, yet we didn't get points for not being serviced. Breakfast to me ended a bit early - 9. However, it was nice that they didn't kick customers out or totally close up shop right at 9 - you just had to be started by then. Breakfast was about what one would expect and the ladies who took care of the dining room were on the ball to clean. Overall a good breakfast experience. Now back to the first problem. Our last day, when we wanted to stop by the hospital to say goodbye to our son, daugher-in-law and new grandson, we had to take turns, as someone had to stay with the van, as we had all of our stuff in it after checking out. So in summary, I cannot recommend this hotel to anyone, knowing that they could have their vehicle broken into and no recourse action, as there would be no video footage. less
BWPOrchid_Management, Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
Thank you for your review. I am very sorry about your vehicle being broken into. We do have roving security and night security that walks the parking lot. I will add some bonus points to your rewards account for you not having service. I am glad you enjoyed our breakfast buffet.