We stayed at this location for the second time only because of a home repair emergency. The first time wasn’t too bad, we were just happy to be in air conditioning after ours went out during a heat wave. This time was because of a plumbing issue, but working plumbing was the only bonus during this stay.
In the morning when we discovered our plumbing issue we weren’t sure if the plumber was going to be able to come out the same day or the following so I called the hotel to make sure there would be available rooms and that they were open because of the covid restrictions. Whomever I spoke with on the phone was incredibly nice and said there wouldn’t be an issue. I also need to mention we have a small dog, so this hotel was able to accommodate us.
I never just show up to a hotel, I always book in advance but just couldn’t this time. So when we arrived I was greeted by a very grumpy staff member, I’m pretty sure she was not the same person I spoke with on the phone earlier in the day.
I asked for the largest rooms they had which are in the executive “wing” but she said pets aren’t allowed to stay in those rooms, ok fine I understand this. She booked us in a room with two double beds and it was technically a suite, couch area with a tv, fridge and microwave in front, bathroom in the middle, beds, tv and sink in the back.
The desk clerk barely talked to me and did not explain any charges, she didn’t ask if I was a Best Western rewards member (which I am) and then didn’t explain where I needed to go to get to our room, I had to ask. She also didn’t volunteer the information that the breakfast was bagged and what those options would be. Btw, the bagged breakfast was garbage and I had to order food for delivery that next morning. And they didn’t mention the fact that the pool and spa were closed. Now I wouldn’t go into a pool right now anyways, but it’s the principal.
So the room wasn’t terrible for the rate we paid, the room was right above the office at the front where all of the noise was. The bathroom smelled like smoke and I sanitized all surfaces throughout the room (because of Covid-19) but all the cleaning in the world didn’t kill that smell. Also, the bathroom fan sounded like a jet engine and there was a hair in the bathtub. It seemed like they normally would offer more toiletries but didn’t bother to restock those, not even hand soap. Thankfully I packed my own hand soap. The only bottle there was shampoo.
The elevator was slower than molasses and smelled like pee. The other hotel guests were “interesting” to say the least. It looked like they were renting by a weekly rate. I did not see any guests like this last year and this area is fairly nice, so that was disappointing. One of the other guests was standing right outside of our door smoking when we were trying to leave the following morning.
Upon check out, a different front desk clerk from the day before who was a lot nicer but didn’t ask me how my stay was or anything. She didn’t really seem to care.
The conveniences of the hotels location are fantastic. There are a lot of restaurants and shopping near by and you’re right off of the freeway so it’s not hard to find.
Obviously we hope that we won’t encounter anymore emergency house repairs, but if we do I won’t be returning to this location.
PS, we were a little excited to stay somewhere different for the night since we’ve been on “lock-down” for several months and have had to cancel the few trips we make a year, but this visit was anything but fun. less