Supposedly was upgraded. I think EVERYONE was upgraded the night I stayed. Some problems with the room during the stay. NOT individually to get too upset about, just an inconvenience. However, my w... more
Supposedly was upgraded. I think EVERYONE was upgraded the night I stayed. Some problems with the room during the stay. NOT individually to get too upset about, just an inconvenience. However, my wife forgot an item and I have called 4 times just to find out if it has been located. Each time we will call you or call back this time and day, until today speaking with Yolanda....She was almost rude and certainly indignant that I would expect the cleaning staff and the front desk to communicate about a list item. Even AFTER 1 week had transpired. I have made 4 calls to follow up either because no one called back as I was told they would or at the request of the next person I spoke to when I called again. The loss of the item is of little consequence, however, the total disregard of customer satisfaction and care is just not acceptable to me, as much as I travel (pre-COVID of course), I should say the service by the 1 lady that checked in AND the Food Staff were Excellent! It is the REST of the STORY for my Terrible Service rating. less