Best Western Plus Orchid Hotel & Suites

This was not the BW standard I've come to expect & trust. If it were, I'd never stay at any BW. I visited this location over others as it was close to the conference center I'd visit in the morning for a work meeting. The odors of marijuana & cigarettes in room 327 were overwhelming & as the motel was sold out, I had no other room options. Upon entering the room & immediately noticing the odors, I tripped over what I imagine was a piece of foam or "welcome" mat UNDER the very old & dirty carpet. Heading into the room, I tripped over small HOLES in the flooring which were simply covered by the disgusting carpet. I had to check again to be sure I was even at a BW, as I'd never experienced a room so bad. I took a shower & brushed my teeth before bed as I normally do at other BW locations & both the sink & bathtub did not drain well & left me with standing water. I got into bed but noticed the linens were dirty as were the pillows so I used a sweatshirt I brought as a pillow. The couch was stained, smelled badly & the cushions were shredded at the =hems as were the arm rests on it. The coffee table was very scratched & appeared to have a ring from previous cup which came off when wiped & crumbs left from a previous guest. the room was clearly not cleaned prior to my arrival. that in and of itself is unacceptable & unsanitary. Needless to say, I didn't take my shoes off until I went to bed & getting into the bed was a fiasco as I tripped into a HOLE IN THE FLOOR! That one was the largest of others I'd tripped on throughout the room. The motel boasts a new renovation but it is crystal clear that room 327 was omitted from that. There was nothing desirable about that room except checking out. I couldn't wait to leave & I'll never stay at that location again. less

I'm not sure where the "newly renovated rooms" were but my room 327, certainly wasn't part of that of that at all. The carpet was completely ripped up in some places, revealing wood underneath. There were holes in the floor under the carpet right next to the bed which was made apparent after I tripped in one trying to get into the bed. Upon entering the room, the 1st thing I noticed was the terrible odor of cigarettes & marijuana. I drove 3 hours to stay at this particular location as I had a business conference to attend just 10 minutes from the Best Western location & thought with great reviews, I would be in a safe location nearby the meeting. The flooring was absolutely atrocious & I honestly don't know if that room was omitted from the renovation because aside from bedside lamps, the t.v. & mirrored, accordion style doors which open to a closet, nothing else wasn't even kind of new. The bedding & pillows were dirty. The couch was also dirty & the cushions were shredded at the edges. The room had a very strong odor of marijuana which was absolutely inappropriate & also smelled like cigarettes, which though I don't smoke, was cautioned against doing in the rooms as I would have to pay for them to be cleaned, which had clearly not been done. The bathtub had a 1/2 dollar sized chunk taken out of it which was simply poorly painted over & still showed black underneath. The shower curtain smelled horribly of cigarette smoke, & there wasn't a bathmat. The bathtub held water as I showered & collected about 3" of water by the time I got out. Gross. The sink operated the same way. It filled up about a 1/4 of the way just brushing my teeth & don't leave the water on as I brush. The sink filled as I rinsed my toothbrush & my mouth. Ridiculous. I am honestly not sure how this particular location maintains it's brand as a Best Western & honestly if this was a standard I knew about Best Western, I'd never stay at any of their locations. I'd nearly expect this quality from a motel 6, but even they offer clean linens & in tact carpet. The room should have been put out of order until being brought up to the Best Western standard I know & come to expect. The location was convenient, safe & it was quiet at night but it was beyond dated. It was downright disgusting. There is no way all of the rooms are that bad with a Trip Advisor rating of 4 stars so I'm convinced I was given one of the rooms which had not been renovated. To which I feel I should have been given the option to opt out of staying at that location or been given a significant price reduction for the extreme reduction in Best Western standard. I will never stay at that location again & honestly, now I will look at the rooms in person before checking in to stay. BEst Western is a brand that typically maintains a certain level of ambiance which I am familiar with. This location did not match that standard even a little. That room was just awful! less

Nice hotel, nice rooms, clean and comfortable, friendly staff, great breakfast selection. Close to shopping centers and restaurants. Nice lounge, was given 2 free drinks per night of my stay, a definite plus! Will be back! less

We booked this hotel because it was close to Kaiser Hospital, where my newest grandson was being born. We stayed a total of three nights; during the second night, our van was broken into. They drilled through the lock and popped it out, making that door unlockable. When we informed the front desk, they were very blase about the whole thing (apparently they firmly stand behind their "Not responsible for theft..." sign). When we asked if they had cameras, we were told they did not. What hotel chain can't afford a few cameras to help their patrons with safety? The second problem were the actual rooms. We had my husband's 93-year-old father with us (two rooms), and I had requested an ADA room for him, but close to us so that we could help him (he's a diabetic). First we got two rooms near each other, but both had a tub and shower. I was afraid of that, so I went back down to get what I'd originally requested, and found there weren't any close to each other. We were in a different building, and his room was way in the back next to a door that didn't open in the evening and, if he used it to exit, had only stairs - no ramp. To get to breakfast, he had to walk down two entire buildings. Luckily, we had his cane and walker with us! The third problem (though this was minor in comparison to the first two) was that I had the "Do not disturb" tag outside our door during the night. When we went to breakfast at 8, the maid had already put a tag informing us that since we didn't want to be disturbed, we would not get serviced that day. I guess you have to get up pretty early, or beg for stuff if you are a late sleeper. I figured for the first day that at least I'd get my 500 points for not being serviced. But while we were at the hospital, someone came in and replaced our towels and made the bed. No vacuuming, no dumping trash, no cleaning sinks - so we didn't get serviced, yet we didn't get points for not being serviced. Breakfast to me ended a bit early - 9. However, it was nice that they didn't kick customers out or totally close up shop right at 9 - you just had to be started by then. Breakfast was about what one would expect and the ladies who took care of the dining room were on the ball to clean. Overall a good breakfast experience. Now back to the first problem. Our last day, when we wanted to stop by the hospital to say goodbye to our son, daugher-in-law and new grandson, we had to take turns, as someone had to stay with the van, as we had all of our stuff in it after checking out. So in summary, I cannot recommend this hotel to anyone, knowing that they could have their vehicle broken into and no recourse action, as there would be no video footage. less

The smell and condition of my room was bad. I asked to change rooms and was told I could not. I paid for 3 night but left after two because I could not stand the smell any longer. The refrigerator froze all my food although it was set on medium. I had to get up a couple times each night to fix the toilet as it would start running at random. There is homelessness problem in the area, every time I went to my car theee was at least one person rummaging through the garbage cans. I've stayed in a couple hundred hotels; this one rates as second worst. I could go on, but won't. less