Rude and unhelpful.
I accidentally left my 3 grandsons swimming suits and shirts and my wife's swimming suit hanging in the closet to dry. We forgot them and called within 2 hours of checking out. The next two days were a customer service train wreck. After four phone calls and 3 visits from my father, who lives within 3o minutes of the hotel, we still don't have our items and were treated rudely in the process. We stay in the Roseville/Rocklin area often. This hotel is permanently off our list. less