Best Western Plus Orchid Hotel & Suites

The hotel itself is great, roomy, good breakfast even with Covid restrictions The staff is beyond unfriendly no smile, not helpful, seems that our presence irritated them. Last I checked we the customer is why they have jobs. less

I've typically been please with my stays at Best Western hotels. But I was badly disappointed with this facility. In my first room a light bulb was blown and the HVAC unit didn't work. A maintenance man arrived and entered my room without a mask. I had to repack, move to another room and unpack. Each night, when arriving after work, my room key didn't work. I had to walk down to the office, carrying all of my work gear, and ask them to make the key work. Nobody apologized for my inconvenience or fixed the problem. People were smoking in their rooms and on the hotel walkways. Someone in my section was smoking pot in their room. The smoke filled the hallway and entered my room. The clientele at this location aren't your typical Best Western types and would better fit at Hotel 6. I won't stay at this hotel again. less

Smoke smell upon opening the door. Blood on blanket. Roach in bathroom. Open soap bar. Blood or red stain on floor. Had to ring bell at front desk when the staff member saw us walking in and yelled IM OFF. Keys didn't work when we got to our room. Ice machine didn't work. less

Best Western used to be one of my favorite hotels. Noisy room, broken printer in business center I reported multiple times...no maid service...covid fear made the stay terrible. If you are eliminating amenities lower the room rate. TV kept pixilating and then cable went out less

Supposedly was upgraded. I think EVERYONE was upgraded the night I stayed. Some problems with the room during the stay. NOT individually to get too upset about, just an inconvenience. However, my wife forgot an item and I have called 4 times just to find out if it has been located. Each time we will call you or call back this time and day, until today speaking with Yolanda....She was almost rude and certainly indignant that I would expect the cleaning staff and the front desk to communicate about a list item. Even AFTER 1 week had transpired. I have made 4 calls to follow up either because no one called back as I was told they would or at the request of the next person I spoke to when I called again. The loss of the item is of little consequence, however, the total disregard of customer satisfaction and care is just not acceptable to me, as much as I travel (pre-COVID of course), I should say the service by the 1 lady that checked in AND the Food Staff were Excellent! It is the REST of the STORY for my Terrible Service rating. less