Best Western Plus Orange County

the problem we had has been resolved, the General MANAGER MIKE is a very hard working man, our problem was screaming children at midnight banging doors on our floor very loud, no one slept that night, The parents were getting drunk I told Cooperate this all that is available is a 50 year old women, I believe on the weekend's especially summer a security guard would be able to stop this behavior I love Best WESTER just became a Diamond member less

We had 2 rooms for 1 night and had trouble with both of them Room 1 did not have working TV until we rewired the cable connections Room 2 had only 1 working electric plug on the TV wall -- we had choice of TV or refrigerator.....For some unknown reason, the internet wifi would not work in this room... we also had to get the key reprogrammed as it quit working....There was also a musty odor in this room.... The breakfast was below BW standards....if you want cold roll and not hot coffee you might not mind......There are lots of eating options outside the motel We definitely would not stay here again. less

I am a platuimn BW member requested a ground floor room, They gave upstairs right next to the elevator. The floor was filled with oilfield workers who came and went all night long,God bless them they are the salt of the earth. The door closers were set at higest setting and doors slamed all night and morning the walls are paper thin and the elavator kept me up all night. I called front desk and they said nothing they could do, Passing past the stained setee and worn carpet I vowed to sound off my displeasure to the front desk upon check out. When I did the owner/manger pretended to not understand English. I will never stay there again BW took care of me with points. less

We were moving and in a great deal of stress and staying at your hotel was really comfortable and relaxing it was wonerful staying at Best Western Hotel we will certainly come back to stay when we travel. less

The room was clean, The bed was comfortable but when I wanted to take a bath/shower there was no hot water. My husband called the front desk and found out the breaker had flipped. They offered a room downstairs to take a shower or we could wait for the water heater to heat the water. I waited for the morning but when I got up there was still no hot water. I guess the breaker had flipped again. less