Best Western Plus Olive Branch Hotel & Suites

My family came into the area to visit for a family gathering, whereas I booked 2 double bed rooms for family and 2 additional family members booked the same, so a total of 4 rooms. My family members made it in late and was extremely disappointed with the cleanliness of the rooms. They took pictures whereas the bedding was stained as well as sheets. The mattress was extremely stained and how do we know??? Because my family members were provided sheets for them to change the bedding themselves after they brought it to the front desk attention concerning the unclean sheets and bedding. Also, the cleaning people made up the beds with cookies (left by 3yo & 4yo) after they were informed that crumbs and cookies were in the bed from the children prior to them making it up. The hotel did NOTHING to accommodate by family members, so my family and I will NEVER use this hotel again. less

My family had come into Olive Branch to celebrate my nephew, Collin's wedding. In order to make our early morning flight, I had stayed up all night and was exhausted when I reached the hotel. Michael (Front Desk) said he would do what he could, and sent us to the Memphis BBQ Co. in Southhaven (worth it!!) and when we got back from lunch at around 1 pm, he handed us our keys to our King Suite. It was spacious, incredibly clean (high fives to the housekeeping team!) and really nice. The room seemed very updated, and the bed was comfortable. Room heat/ac unit worked like a charm, shower/bath was great. When they say "full breakfast" they mean it! Biscuits and gravy, pancakes, eggs, sausage, bagels, toast, pastries, cereal, yogurt along with two types of juice (apple and orange), fresh apples and oranges, teas, coffee, milk and hot chocolate.. you had to work to NOT eat breakfast! In all respects, this is a wonderful hotel to stay in if you're in the area. The staff is friendly, helpful and very responsive to your needs. I have an absolute hatred/fear of rodents/insects and there was absolutely NO evidence of either. THIS PLACE IS CLEAN!! If you're looking to stay in a place that treats your right.. you've found it! Kudos again to the whole Front Desk Team, Michael, Andrea and Katrina... you guys rock! less

We've stayed at singe BW hotels that "say" they're a BW Plus, but are really a Motel with a coat of paint slapped on. This is truly a BW Plus and gives the real Plus experience, from full complimentary breakfast to good Wi-Fi to very nice room decor. Room smelled and looked very clean. Staff was wonderful and helpful. On top of it all, the price was a great value. less

I have stayed at this location on multiple occasions and each time the front desk service is very friendly. This time the staff were particularly challenged but maintained composure even as several different parties arrived simultaneously. Room was upgraded in recognition of Diamond Select elite status and was more than expected. Breakfast was very good with a wide variety of options. I would again like to suggest that this location consider participating in the Best Western Rewards GREEN HOUSEKEEPING program which rewards guests with 500 bonus points for each night that they opt out of housekeeping. As of this date I have stayed at 47 different Best Western locations in the southeast United States and absolutely none of them are participating.. less

The room was updated nicely, I should know because I spent a lot of time awake in the room over 5 nights. I originally booked for 14 nights. The air conditioner ran without stopping unless I manually turned it off. It blew damp air that was so uncomprtable that I chose to let it get Hot in the room before I turned it back on. You clould feel the dampness on your clothes in the morning. Because of this, I had trouble sleeping so I departed early and found another hotel nearby. less