Best Western Plus Old Tollgate Hotel and Restaurant

Had a great experience at the Old Tollgate Hotel for an overnight stay. All staff were brilliant, positive, friendly, eager to help, extremely accommodating. The food was excellent, great range of choice at breakfast and the chef obviously took pride in producing tasty mains and delicious puddings. The dining room was a bit dated but the friendliness and professionalism of the staff more than made up for it. Will definitely book again. less

Having had a love affair with the hotel over many years as it was once famous for its extensive carvery offer and the quality of the food, I have been left very disappointed. Treated to a night in the hotel for our anniversary with dinner, the shine has been lost and replaced with the very average. The roast is more Toby carvery, albeit the staff where attentive and pleasant the once famous quality and range of dishes has been lost. The breakfast was bland and the hotel needs a makeover unless you like decor from the 1970’s. For the price charged it’s just over the top and with better offerings locally it will be a long time before we return. less

Stopped overnight at this hotel in a delightful village. The stay were extremely friendly and welcoming. Our assigned room was in the Westgate section and was clean and well decorated. The hotel had a Carvery Resturant, which was excellent and very reasonably priced. Breakfast was a buffet, which was served by staff. Hotel WiFi was not fit for purpose - extremely slow, with sites unable to be loaded. I am not sure if it was our location or the WiFi itself. We were only there for one night, so it wasn't a big issue; however, for business travelers, this would be unacceptable. Covid precautions and social distancing was in place, with temperature taken upon entry into Resturant. Would definitely stay here again. less

We decided to treat ourselves and have a night away as we should have been on our honeymoon in Jamaica but due to covid19 had to postpone, so a night in a superior - double four poster room it was. The room was everything it should be, clean, spacious, a massive bathroom with a spa bath and a separate walk in shower and the beautiful four poster bed. Our meal in the restaurant was acceptable for a buffet in the current climate with reasonable social distancing. Our bad night started when we got back to our room. A rather annoying noise that can only be described as a washing machine or tumble dryer drum going around and around continuously could be heard. As we were above/near the lounge, bar and reception we thought that it would stop when the bar closed. How wrong we were. The noise continued all night. Unfortunately the night porter wasn't much use and only told us to report it to reception in the morning. This we did and how lovely the reception manager Jenny was. She totally agreed this was unacceptable and couldn't do enough to put things right. Jenny immediately offered some compensation that was agreeable with us. All the staff were very friendly and eager to help. The only thing we felt that could have been improved was the temperature of our breakfast as it was only just warm enough. less

Stayed three nights. Room was large, clean and modern decor. I took photos of the bathroom for ideas for our bathroom refurb! Comfortable beds, huge TV. Plenty of parking. We had two evening meals and three breakfasts - great choice and fresh. The staff were the icing on the cake, friendly, helpful and doing a grand job in these COVID 19 times. less