Best Western Plus Old Tollgate Hotel and Restaurant

I stayed in the tollgate hotel despite all the bad reviews I thought I'd give it a go I can only confirm they are all correct I've never stayed in a worser hotel in my life the rooms where very disappointing and damp well not be staying ever again I found the manager and staff very rude in deed I suggest anyone who is thinking about staying here to think again less

This is one really nice Hotel, its located about 10 miles from Brighton and is on a Bus route direct to Brighton, cost is £3 each way or use your bus pass. The trip takes about 50 mins but it familiarises you with the scenery. We stayed there for 3 nights and met 2 other couples for a long weekend. Rooms We stayed in the Westgate block, which appeared to of had a recent makeover. The rooms were well laid out and modern in appearance. They were quiet, warm and the beds were some of the most comfortable that my wife and I have slept in. Hotel Service The service standard was very high and the politeness and helpfulness of all staff was excellent, nothing was too much for them. Meals we ate in the Hotel for 2 of our nights and were impressed by the meals and service. Breakfast was excellent and the friendliness of the staff, again, was impressive. This Hotel is one of the best that I have stayed in , in the UK. Keep up the good work less

We have been coming here for years and absolutely love it. Everything is in such good order in the room and the food is to die for! The staff are all super friendly and can’t do enough for you. Thank you to all the team for making me and my wife so welcome! We’ll be recommending to all friends and family. Sad to see such silly reviews on people who just want something for nothing. Keep up the good work guys and see you soon!!!! Mr & Mrs E less

Comfortable, quiet and handy for the main roads. A very good breakfast buffet. Staff are helpful and the rooms are spacious. This was my second stay. Twin and double rooms available. Good size car park. less

I am absolutely disgusted buy this hotel the way you are Treated as a guest if you are not happy you are to keep your opinion to yourself We found our room cold the heating system not working We spoke to the Duty manager nice guy ben So he brought us A portable electric heater Which kept flashing when he got hot the blue electric flash not very safe so we had to Switch it off And freeze We found long hairs in the bathroom The manager is not Interested in her guests I’ve had to ring her today several times because they cannot ring you and apologize Instead of that they told me that I was just trying to get my money back I have stayed in some of the best hotels around the world I have never been treated like this I’m absolutely disgusted The general manager of the hotel should be sacked Straightaway if you have a choice Of sleeping in your car or staying in this hotel you should stick with the car manager of the hotel Maggie parson I have recorded all of the conversations I will be posting them on YouTube less