Food not great, Covid protection not adequate
Had a cavery meal in the restaurant of this hotel. The staff were pleasant and hardworking, but was amazed at the lack of Covid protection. The room we were in was very hot and stuffy until we opened ... more
Had a cavery meal in the restaurant of this hotel. The staff were pleasant and hardworking, but was amazed at the lack of Covid protection. The room we were in was very hot and stuffy until we opened a couple of windows to let the air in. As it was a carvery, you obviously queued for the starter, main and dessert. This was fine, we wore a mask and could distance from people. What was not fine was that the starter and dessert you handled the same utensils to take the items to your plate as everyone else. A friend who had recommended the restaurant, said on her visit, the items were placed on your plate for you, like they did with the main course on my visit. The quality of the food was not that good, the meat tough and tasteless and the selection of starters and desserts was not impressive. Would not go there again, especially with Covid around. less
Mark Ward, General Manager at Best Western Plus Old Tollgate Hotel, responded to this review
We sincerely apologise that your experience with us was not to your expectations on this occasion.
Thank you for the feedback regarding the food, your comments have been passed onto the kitchen team.
In regards to your concerns regarding Covid protection, I can assure you that we are adhering to the current government guidelines for hospitality. In addition, there are multiple sanitizing stations in the hotel as well as a temperature scanner in the lobby. Table service is also available upon request for those not wishing to visit the carvery stations.