Best Western Plus Old Tollgate Hotel and Restaurant

We were so looking forward to our visit today but it didn’t live up to its expectations. Upon arrival, I showed the waitress the coupon I’d downloaded to obtain the main lunch for £10. One of us had a starter plus a main and the other 2 had mains and desserts. Whilst the food and vegetables were varied, it wasn’t very hot. We looked for a member of staff to assist us but they were busy serving other diners. Following our main courses, 2 of us went to get our desserts. I assisted my elderly friend to get hers and I only wanted ice cream and fruit salad. I went to get the ice cream but the chef advised the refrigerated area had broken down and he said he would put some in a dish, I should take my fruit salad and he would bring the ice cream to me with a cone which was soft. When being presented with the bill, we’d been charged for 3 desserts, not 2. I queried this with the waitress who went to get someone to check it. Imagine my shock when another waitress advised because 3 dessert bowls had been removed from our table, they’d assumed we’d had 3. I had to explain the situation with the ice cream and fruit salad to the waitress but there was no apology from her for their error This left us feeling extremely disappointed as the lunch was a special treat for a friend’s birthday. To be honest, I don’t even think it merits a rating of even 1. Will we be back, no. 👎😣 less

Had a cavery meal in the restaurant of this hotel. The staff were pleasant and hardworking, but was amazed at the lack of Covid protection. The room we were in was very hot and stuffy until we opened a couple of windows to let the air in. As it was a carvery, you obviously queued for the starter, main and dessert. This was fine, we wore a mask and could distance from people. What was not fine was that the starter and dessert you handled the same utensils to take the items to your plate as everyone else. A friend who had recommended the restaurant, said on her visit, the items were placed on your plate for you, like they did with the main course on my visit. The quality of the food was not that good, the meat tough and tasteless and the selection of starters and desserts was not impressive. Would not go there again, especially with Covid around. less

A comfortable hotel in a pretty Sussex village Could probably do with an internal makeover especially in the bar, dining room areas. Bedrooms are of a good size and have powerful showers. Great adjacent car parking Staff were very attentive and friendly less

We spent two night's here after our wedding and what a wonderful place it is, the room we spent our two night's in was incredible and kept to an excellent standard, the bed was perfectly soft and slept like a dream! The food was spot on and have no bad words to even say, there so was much to offer!! Jayde was extremely helpful and was incredible to say the least and same goes to the rest of the team ! , so thank you for this memorable moments ! less

We enjoyed a week staying here, it was lovely! Nothing was too much trouble for the GM & his wonderful staff, very friendly & attentive. Lots of choice for breakfast & dinner, with delicious homemade food. Great location too! Bonus! Will definitely be visiting again! less