Hotel full for volleyball tornament
Not relaxing or very enjoyable. Pool area dimly lit, noisy with too many people inside. Hot tub overcrowded and very unrelaxing, weak jets and mildly warm. Breakfast was like sitting in a high school ... more
Not relaxing or very enjoyable. Pool area dimly lit, noisy with too many people inside. Hot tub overcrowded and very unrelaxing, weak jets and mildly warm. Breakfast was like sitting in a high school cafeteria. Did not go back on second morning.Waiting for food while kids barge in front for second helpings. Plates, garbage cans full, people checking in with dogs. Lobby cold due to doors opening and closing. People all over fire place not lit. Totally un-relaxing and cheap. A shame as the staff are trying very hard. Booked in advance but weren't told a volleyball tournament was being held. Won't stay again if something like that occurs. less
BWPlusOkotoks, Manager at Best Western Plus Okotoks Inn & Suites, responded to this review
I am sorry to have read that you were disappointed with your stay. With a popular hotel such as the BW Plus Okotoks Inn & Suites, we do tend to sell out quite frequently. As a result of a full hotel, our amenities may see the stresses of an increased number of guests. Similar to trying to get a table at a restaurant on a Friday evening, there may be at times a wait for their use. As our hotel is built for averages in an attempt to limit our carbon footprint, including the pool, fitness centre, and breakfast room, there are times when the number of guests exceed the maximum use of these areas. We do our best to keep people moving along, keep the amenities well stocked and keep the hotel clean.
Whether you are 'part of the sports teams', in visiting family, on business or just passing through, we look forward to having everyone stay at our hotel.