Best Western Plus Okotoks Inn & Suites

100 Southbank Road, Okotoks, Alberta, T1S 0N3, Canada
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Best Western Plus Okotoks Inn & Suites

The newest hotel in Okotoks, the Best Western Plus Okotoks Inn & Suites is a 100 non-smoking property and is located close to sporting venues and shopping. Guests of the Best Western Plus Okotoks Inn & Suites will enjoy upscale amenities and furnishi show more

Pets not accepted
Check-in & Check out16:00:00 | 11:00:00

Reviews of Best Western Plus Okotoks Inn & Suites

Traveller Overview:
4.5 Rating: 389 reviews
Excellent 67%
Very Good 19%
Average 4%
Poor 2%
Terrible 6%
Rating

46jasona, wrote review 09/02/2020

Great place!

Clean and beautiful room! Courteous and professional service! The breakfast was amazing! They have great parking as well! They is good shopping with in walking distance! I always stay at the hotel whe... more

Owner Response
BWPlusOkotoks, Manager at Best Western Plus Okotoks Inn & Suites, responded to this review
Thank you for taking the time to complete the survey, giving us fantastic scores, and choosing to stay at the Best Western Plus Okotoks Inn & Suites. We truly appreciate the loyalty to the brand and look forward to having you back soon.
Rating

William D, wrote review 03/02/2020

Hotel full for volleyball tornament

Not relaxing or very enjoyable. Pool area dimly lit, noisy with too many people inside. Hot tub overcrowded and very unrelaxing, weak jets and mildly warm. Breakfast was like sitting in a high school ... more

Owner Response
BWPlusOkotoks, Manager at Best Western Plus Okotoks Inn & Suites, responded to this review
I am sorry to have read that you were disappointed with your stay. With a popular hotel such as the BW Plus Okotoks Inn & Suites, we do tend to sell out quite frequently. As a result of a full hotel, our amenities may see the stresses of an increased number of guests. Similar to trying to get a table at a restaurant on a Friday evening, there may be at times a wait for their use. As our hotel is built for averages in an attempt to limit our carbon footprint, including the pool, fitness centre, and breakfast room, there are times when the number of guests exceed the maximum use of these areas. We do our best to keep people moving along, keep the amenities well stocked and keep the hotel clean. Whether you are 'part of the sports teams', in visiting family, on business or just passing through, we look forward to having everyone stay at our hotel.
Rating

reidcoaus, wrote review 13/01/2020

Business Stay

The staff were very friendly and sociable. The hotel is very nice. Comfy beds and nice showers. The pool area was nice and the hottub felt good after a cold day out in the field. The price was fai... more

Owner Response
BWPlusOkotoks, Manager at Best Western Plus Okotoks Inn & Suites, responded to this review
Thank you taking the time to review the Best Western Plus Okotoks Inn & Suites. We always look for opportunities to make it right and lead the industry in superior customer care. From clean guest rooms, to a variety of hot, fresh breakfast offerings, Telus fibreoptik TV and highspeed internet, indoor pool, hot tub & waterslide, exercise facility, to a team that is engaging, fun and welcoming. We work diligently to be consistent with the brand quality and the property goal is to get the highest score with the service execution, and guest amenities and ensure that we exceed your satisfaction.
Rating

Tracy K, wrote review 11/01/2020

Sufficient, but impossible for group booking

This is your average-jo kinda place. The rooms are clean, the walls a little thin, but fun pool/slide for kids. My biggest problem was trying to do a group booking. I called the front desk, but was to... more

Owner Response
BWPlusOkotoks, Manager at Best Western Plus Okotoks Inn & Suites, responded to this review
Our apologies that your experience booking a group block was not to our usual standards. Our Sales Manager did take some time off recently so there was a delay in responding to emails and voice mails. I am pleased to hear that you had a great experience with the pool and waterslide. We get told that it is super fast and a lot of fun by guests of all ages. I hope you will give us another chance in the future. Have a great day!
Rating

SergeLavalee, wrote review 08/01/2020

Very nice hotel

We had to stay there for a few days while waiting for our home furnitures to show up, we moved from another province. The hotel was fantastic, nice room, very comfortable beds, very clean and the pool... more

Owner Response
BWPlusOkotoks, Manager at Best Western Plus Okotoks Inn & Suites, responded to this review
We appreciate your positive feedback regarding the comfort and cleanliness of the hotel. We are pleased you enjoyed your stay with us!