The room was great until ....
15/11/2017 melaniehL1664DE, Canada
Like that the room was well appointed and especially that the halls and room did not smell of fragrance. Water pressure in the bathroom sink was terrible, as was the lighting. The bed was not comforta... more
Like that the room was well appointed and especially that the halls and room did not smell of fragrance. Water pressure in the bathroom sink was terrible, as was the lighting. The bed was not comfortable and would have liked to have the sheets on the bed "made" instead of having the top blankets look nice. Having said this, the staff were professional and friendly and the fact that the room was not fragranced made a huge difference to me. However, room placement should be considered for travelers...easy to do. There was a hockey tournment on my floor and it was HELL for 3 out of the 4 days that I stayed. Hotel staff were up and down throughout the tournment trying to deal with kids and parents. I was offered "extra" points for the inconvenience at the end of my stay. I do not collect "points"...and had no intention of signing up for the program, so it was of no benefit to me. less
Barry H, General Manager at Best Western Plus Okotoks Inn & Suites, responded to this review
Hello, thank you for your recent stay & for your response. We certainly appreciate both.
We appreciate you feedback, and have had our maintenance team address the water issue, once we were made aware of it.
We apologize other guests made your stay less than enjoyable, we do our best to make sure all guests are considerate of other, but some simply do not care.
We look forward to seeing you again in the future.