Stay somewhere else.
07/09/2019 Suzanne M,
Hotel rooms could REALLY need some work. Rust in corner of showers, now grouting around toilets, grout in bathroom stained and dirty, Microwaves ! Not fastened to anything so be careful opening doo... more
Hotel rooms could REALLY need some work. Rust in corner of showers, now grouting around toilets, grout in bathroom stained and dirty, Microwaves ! Not fastened to anything so be careful opening doors. The whole thing may come out. The revolving plate wasn't fixed to anything so it just wobbled around and the answer was... it broke and they couldn't get one to fit. OK!!! I was there 10 days so it was very expensive ordering meals, eating out, because microwaving was an adventure to say the least. No power level on microwave why?Answer: Because they have all been disabled. OK The only things I can say positive about this place was Autumn the Housekeeper, a kindhearted, helpful, sweet angel. Give her more hours and KEEP HER. I couldn't get my wifi hooked up with the password given at the front desk so called the hotel tech. He couldn't manage it because " it's an Apple" Later I tried the password with no caps and one work and it worked. Great wife reception . They did bring me breakfast three of ten days so that was great service but Ron on Front desk didn''t bother to call back even. Later he just said " we don't normally do that." less
BWPlusOkotoks, General Manager at Best Western Plus Okotoks Inn & Suites, responded to this review
Thank you for submitting another review for the Best Western Plus Okotoks Inn & Suites. I will do my best to address all the concerns that you have identified.
With the extremely hard water in Okotoks, sometimes we do get some hard water staining in our showers. We try to manage and remove the staining on a very regular basis. We are very highly rated for our cleanliness of the hotel in general, so I am sorry to hear that you felt that our hotel was not clean as a result. For the toilets, we don't grout all the way around them so that if there happens to be a leak in the toilet, we will notice it as compared to a leak being hidden in the walls and floors.
The microwaves in the majority of hotels will never be permanently affixed to the cabinets. This allows us to remove the microwave and clean the shelf area. If you happen to lean on the door of the microwave, it may tip a bit, but in order for the microwave to fall out, it would have to be pulled out quite far from its shelf. The microwave plate has 3 grooves on the bottom of it, so that it can spin on the inside bottom of the shelf. If the plate is bumped off these 3 grooves, it simply has to be moved a bit and the turntable will spin without wobbling. For the power, we do not have the ability to disable the power settings on the microwaves. They come factory pre-set from the manufacturer.
I am pleased to hear that while we don't have a restaurant or room service on property, that we were able to accommodate your request on several days during your stay and bring you breakfast to your room. Since we are extremely busy in our breakfast area and don't have staff for room service, sometimes this isn't possible.
I am pleased that you were able to connect to the wireless internet. The passwords are case-sensitive for security reasons.
Thank you for your compliments regarding Autumn. I will be sure to pass those on to her.
Thanks again for submitting a review. Have a wonderful day.