Nicola the manager scammed us
06/09/2018 graham1186, Surrey, Canada
We checked in for 4 nights.I preauthorized payment for the first 2, along with the damage deposit. After staying for 2 nights we went to pay for the remaining 2.At this time we were told by management... more
We checked in for 4 nights.I preauthorized payment for the first 2, along with the damage deposit. After staying for 2 nights we went to pay for the remaining 2.At this time we were told by management (Nicola) that we actually had to pay nearly $300 more for the 2 nights we were there. I noticed our check-in paperwork had been fraudulently changed, the rate quote I had initialled had been stroked out, and she had put a value over a hundred dollars more as the new value. This is illegal.There was miscommunication upon the booking and I explained this, but all the paperwork I had initialled was the price I had paid. I also told her she needed to talk to her employee. She was 100% not willing to look into this, she just wanted my money and became very aggressive.You could see in her eyes she enjoyed her power position, and the ability it gave her to have the upper hand on someone. She is one of the most unprofessional managers I have ever come across. I would never visit this establishment again, nor advise anyone else to. less
Barry H, General Manager at Best Western Plus Okotoks Inn & Suites, responded to this review
Per our conversation & per your other on line posts, you booked a room with 2 queen beds, of which you received a confirmation indicating as such.
When you arrived you informed the desk agent you required a room with three beds, which our 2 bedded queens do not have. She was able to provide you an executive suite that could accommodate your needs, but also told you the rate and you agreed to it.
To suggest your rate was changed or the desk manager scammed you and was rude would be completely incorrect, as you mentioned in our conversation you were out of line with our desk agent, and were angry because as you mentioned, your boss would never allow you to expense a $285.00 room.
Best of luck to you in the future.