$1000 charge for damages I didn’t do
I stayed at BW Okotoks for months on business. I put up with extremely noisy conditions every weekend resulting in loss of sleep multiple times (hockey and ringette tournaments). As my job was drawing... more
I stayed at BW Okotoks for months on business. I put up with extremely noisy conditions every weekend resulting in loss of sleep multiple times (hockey and ringette tournaments). As my job was drawing to a close I told the front desk when my last day would be. 2 mornings later I get a letter slipped under my door informing me of a $1000 charge to be due to damage to the ceiling of my room! (There was some minimal damage, looks like hockey pucks or ringette rings, likely $100 max). I immediately brought it to Nicola as she was the author of the letter and was met with hostility and plain ignorance like I’ve never experienced in my twenty plus years living in hotels. After the General Manager avoided my calls for a bit she finally decided to call me back and I was met with even more attitude and disgusting behavior. I continue to fight with them about this and am beyond disgusted with my treatment by their management. Don’t ever book here less
BWPlusOkotoks, Manager at Best Western Plus Okotoks Inn & Suites, responded to this review
I am not sure why you feel that I was avoiding your call. Due to COVID, we are working with reduced staffing and as a result, I started work yesterday at 11:30 am. Upon arrival at the hotel, I received your message and gave you a call. As discussed with you, I inspected the guest room the day prior and took pictures of the damage along with our Maintenance Manager. The pictures we have clearly show the imprints of the tracks and handles of your exercise wheel in the ceiling of the guest room in 6 separate locations. We do not mark up the cost of repairs to our guests and had it been a simple repair, our Maintenance Manager would have been able to repair it himself. I also told you that you would only be charged for the actual cost to repair the damage once the quotation was received. Lastly, when you acknowledged the damage and said that it wouldn't cost more than $100, I tried to compromise with you and said that if the repairs were less than $100 that we would not charge you and we would absorb the cost ourselves. I tried to work with you to resolve this situation, and said I would get back to you with more information as soon as I had it. Since the weekend is upon us, I told you I might not receive the quotation back until Monday. I am sorry that you feel our efforts to resolve this situation were "disgusting".