Best Western Plus Okotoks Inn & Suites

100 Southbank Road, Okotoks, Alberta, T1S 0N3, Canada
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Best Western Plus Okotoks Inn & Suites

The newest hotel in Okotoks, the Best Western Plus Okotoks Inn & Suites is a 100 non-smoking property and is located close to sporting venues and shopping. Guests of the Best Western Plus Okotoks Inn & Suites will enjoy upscale amenities and furnishi show more

Pets not accepted
Check-in & Check out16:00:00 | 11:00:00
100 Southbank Road, Okotoks, Alberta, T1S 0N3, Canada

Reviews of Best Western Plus Okotoks Inn & Suites

Traveller Overview:
4.5 Rating: 401 reviews
Excellent 66%
Very Good 18%
Average 4%
Poor 2%
Terrible 6%
Rating

warburg339, wrote review 19/08/2020

Nice Stay

Kids loved the pool. Rooms were very nice. Staff professional and friendly to me and my herd of children. Love the walk in shower. Clean and positive atmosphere. Breakfast was good. Would stay here ag... more

Owner Response
Roanne Bodnarchuk, General Manager at Best Western Plus Okotoks Inn & Suites, responded to this review
Thank you for such a great review of the BW Plus Okotoks Inn & Suites. When you surround yourself with great people, great things happen and thank you for taking the time to recognize the amazing job our staff does. We look forward to having you back again as our guest in the very near future.
Rating

Terry K, wrote review 31/07/2020

Okotoks Delight

My family and I stayed at the Best Western Plus in Okotoks on a quick trip to visit friends. The hotel was clean, the staff friendly and since we were travelling with a 5 year old granddaughter we re... more

Owner Response
Roanne Bodnarchuk, General Manager at Best Western Plus Okotoks Inn & Suites, responded to this review
Thank you for sharing your positive experience of our hotel. We are pleased you enjoyed your stay with us! Our team consistently gets rave reviews about their level of service and I will pass on your compliments. Super team all in all!
Rating

joej6695, wrote review 16/07/2020

necessary travel

had to travel to look in on relatives. very stressful at this time. staff was very helpful and accommodating.room was nice and clean. don't know what else to say. 200 characters is asking for too many... more

Owner Response
Roanne Bodnarchuk, General Manager at Best Western Plus Okotoks Inn & Suites, responded to this review
Thank you for taking the time to add your comments about the Best Western Plus Okotoks Inn & Suites. We do our very best to ensure that every guest has the best possible experience while visiting Okotoks. We look forward to welcoming you back.
Rating

ricK8665XT, wrote review 31/03/2020

Very new and clean

You can tell it is relatively new everthing is clean and in good shape lots of hot water. And the staff were very plesent even amist the trying times of covid Very easy to find and parking is not a ... more

Owner Response
BWPlusOkotoks, Manager at Best Western Plus Okotoks Inn & Suites, responded to this review
Thank you for taking the time to review our hotel. We appreciate you recognizing the work our team does to maintain a friendly and positive attitude during these unprecedented times and to ensure that our hotel stays in great condition.. We are pleased that we were just awarded the Best Western Chairman's Award for being in the top 5% for cleanliness in all Best Western's in North America. We look forward to welcoming you back.
Rating

Cathy M, wrote review 30/03/2020

POOR CUSTOMER SERVICE

Back in February we had booked one night in Calgary - not Best Western (March 13) and 2 nights in Okotoks at the BEST WESTERN PLUS OKOTOKS INN & SUITES (March 20 & 21) - both for volleyball tourname... more

Owner Response
BWPlusOkotoks, Manager at Best Western Plus Okotoks Inn & Suites, responded to this review
Cathy, I understand your frustration as we often experience frustration with third party booking agents as well. To date, we have not received a cancellation for your reservation from Hotels.com. You will need to contact Hotels.com directly as we are unable to change or cancel any third party reservations at the hotel level. This is similar to booking through AirMiles or Aeroplan. The car rental agency or airline can't be contacted directly to cancel, you have to call the original booking source to cancel or make changes to any booking/reservation. As with the the hotel in Calgary, once cancellation is confirmed in writing through the original booking channel, we can make changes to your reservation and would be happy to do so. Most times, Hotels.com offers a lower rate and therefore is non-cancellable. Next time, please contact us directly and we would be happy to match your online rate and we have more flexibility to work with our guests in situations like this.