all I want is a receipt...been lied to , no one answers my emails
20/10/2018 TravelAgentDenver, Stuart, Florida
horrible customer service. Trying to finish expense report and just need copy of the receipt. it's been a week now. Front desk people lied to me and told me BW has a company wide policy that all recei... more
horrible customer service. Trying to finish expense report and just need copy of the receipt. it's been a week now. Front desk people lied to me and told me BW has a company wide policy that all receipts have to be requested by email to the General Manager. Ok, so sent the email on Tuesday, never got a response, sent another request yesterday, no response. Between Me and my accounting department we have called at least 4 times this week to speak to the GM only to be told every time that she is not in. Yesterday I was told she would be in on Saturday from 9am till 3pm. Front desk tells me she is out. NO ONE IS WILLING TO HELP ME. I book Bestwestern hotels all over the country , just called one in California and had NO PROBLEM getting a receipt with 1 simple quick phone call. Location in California told me there is NO company wide policy that receipts can only be requested by email. I book about 20 different hotels every week and NEVER EVER have I had a hotel jerk me around like this. less
Brandon M, Guest Relations Manager at Best Western Plus O'Hare International South Hotel, responded to this review
Please accept our sincerest apologies for all the difficulties you've experienced so far. Understand that receipts do contain personal information and as such this is just another safeguard to protect you, our guest, from fraud. Adopting this recommended procedure of course is the decision of each individual property. Still, we had clearly failed in our execution and I regret the frustrations you have experienced. Please know that we value your feedback as it will only aid us in better serving you and future guests.
Guest Relations Manager
Best Western Plus O'Hare International South Hotel