Avoid this property
Never again. We had a canceled flight and needed a place to stay. This was close to ORD and the price seemed OK. Once we arrived, the condition of the parking lot was our first indication that not too... more
Never again. We had a canceled flight and needed a place to stay. This was close to ORD and the price seemed OK. Once we arrived, the condition of the parking lot was our first indication that not too much care was placed on appearance/cleanliness, and it got worse. In lobby there were bottles laying around and dirty stairway. The front desk person didn't even tell us the elevator was broken so we found that out on our own. Our room smelled horrible!! We didn't have high expectations on the room being up-to-date, but the lack of care for it being clean was appalling. There was pubic hair all over the bathroom and tub, and when using my own personal cleaning wipe, the amount of dirt that came up was shocking! The front desk person moved us, but blamed everything on a substitute cleaner. No other consideration was given to us, which is fine as we will never be back again. Make sure you are looking carefully at the room before you unpack or avoid this property all together. less
, Owner at Best Western Plus O'Hare International South Hotel, responded to this review
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with superior experience.
Best Western Plus O'Hare South.