Bed comfort was the saving grace
08/01/2018 SirVayR, Schenectady, New York
this place needs help. It's located in a plaza with a number of other businesses,such as restaurants, commercial businesses, other hotels, fitness place, etc. They all share a parking lot and entran... more
this place needs help. It's located in a plaza with a number of other businesses,such as restaurants, commercial businesses, other hotels, fitness place, etc. They all share a parking lot and entrance off the highway. Lighting is poor, asphalt is in bad condition, painted striping of travel lanes and parking is nearly none existent. People don't watch where they are driving as I was nearly hit more than once. Security is a little shaky too as I was hit up by some guy two nights in a row looking for a handout. The front entrance is on a slope making it difficult to get a luggage cart from the parking into the hotel. There are other areas within the hotel that are difficult to get over with a luggage cart, can't imagine if I was in wheelchair or using a walker. Room was OK, relatively quiet. The real thing that saved this from being a 2 was that I slept very well 3 out of the 4 nights I was there. Other issues: staff is not very outgoing/personable with the exception of the gentleman tending the breakfast area Wednesday - Friday. Speaking of breakfast, Tuesday morning I went down at 645 (breakfast starts at 6). The meat tray was completely empty and it was necessary to scrape the sides and bottom of the egg tray to get any. The person tending that day got there about 7. That appears to be the time she starts. Breakfast at 6, attendant at 7...doesn't make much sense. Would stay here again only if no other place available. less
BestWesternJC, Front Office Manager at Best Western Plus Of Johnson City, responded to this review
On behalf of our entire team I would like to apologize for not meeting your expectations. I hope you consider giving us a chance again in the future so we can provide you with a superior experience. Thank you for your time in writing a review and I hope to use your suggestions to create a better guest experience in the future.