Hotel does not deserve to be plus
19/06/2017 Robel R, United States
I was not so impressed by this hotel at all, I booked this hotel because it was supposed to be a Best Western. Well, it was not even close to plus. The bathroom outdated and very snug toilet and sho... more
I was not so impressed by this hotel at all, I booked this hotel because it was supposed to be a Best Western. Well, it was not even close to plus. The bathroom outdated and very snug toilet and shower. The location it looks like china town and surrounded by Asian The noise level from front desk it was terrible and the people upstairs were very noisy and bed was comfortable but I did not slept well. less
OAKBROOKINN, Guest Relations Manager at Best Western Plus Oakbrook Inn, responded to this review
Dear valuable guest,
We thank you for giving us a review about your stay with us. Our guest's opinion are very valuable to us, and we truly appreciate you are addressing your concerns base upon your stay.
First of all, we are very sorry to hear that you do not agree we are a Best Western PLUS. However, we do offer more amenities that qualify us as a PLUS. If there are items we can implement to better accommodate you, please do let us know so we can add into consideration.
We are next to one Asian grocery store, one Asian restaurant, and along with many great variety of restaurants nearby consist of many different types of foods, so it becomes very busy in the plaza due to their popularity during weekend hours.
Our apologies about the noise during your stay with us. The location of the room is close to lobby, but the room you have stayed is actually one of our quieter room favorite by many guests and we hardly have any complaints in regarding to noise for this room.
Which this brings to our immediate attention that we will investigate further if there were other possible disturbance during the time; which may have contribute to the noise factor.
We greatly appreciate your business with us, and we hope in the future you will consider staying with us again so we can provide you with quality experience.
Location of room preference can be requested in advance but subject to availability and correct roomtype reserved, so please do give us a call so we can better accommodate you. Our goal is to ensure our guest's satisfaction and we hope to achieve your 100% satisfaction for your future stay with us!
Thank you for choosing our Best Western PLUS Oakbrook Inn
Where you stay at people with care~♥