Old, not Plus standard, okay for one night
12/08/2017 J. P, Boston
Hotel looks old and tired, but room was clean with all needed amenities. Bed was very comfortable and shower was powerful. Breakfast was basic. Cooked to order omelette was average. Location is good, ... more
Hotel looks old and tired, but room was clean with all needed amenities. Bed was very comfortable and shower was powerful. Breakfast was basic. Cooked to order omelette was average. Location is good, easy access from Interstate 294. This fits Best Western standard, certainly not Plus. less
OAKBROOKINN, General Manager at Best Western Plus Oakbrook Inn, responded to this review
Dear valuable guest,
Thank you for taking the time in giving us a feedback and how we failed to meet your expectations as Best Western PLUS. We value your business, and would like to address your concerns as quickly as possible.
As a Best Western PLUS, we do offer more variety than average continental breakfast.
From freshly made to order omelettes with fresh cut vegetables selections, any types of pan-fried eggs- Scrambled, sunny-side up, over easy, over medium...etc. Crepe and hard boiled eggs are available upon request, french toast, waffles, pancakes, sausage links, sausage gravy, buttermilk biscuits, 3 different types of bagels (blueberry, cinnamon raisin, plain, garlic), croissants, toasts with white or wheat options, muffins (blueberry or banana nuts or chocolate chips), different types of danish flavors ( apple, cream cheese, lemon, cherry), Oatmeal ( cinnamon apple, brown sugar, plain, cinnamon spice), regular low fat yogurts and greek yogurts (peach, blueberry, strawberry) and cereals...etc up to 50 hot and cold items. We do also offer gluten-free items, soymilk, grab n go breakfast available upon request.
We are happy to inform you that we are planning upcoming updates to our property, and we have continued to update our property each year. Our last huge project of renovation was back at year 2014 with entire lobby and front office remodel with implementation of elevator to improve our guest's satisfaction. Room updates and lobby furniture has been added each year.
Thank you again for your feedback. and we hope to have the pleasure of serving you again in the future.