Best Western Plus Oakbrook Inn

Shall I list the ways and reasons for such a statement? I travel a good deal and usually use only 2 hotel companies. BW getting the lions share of the dollars. Place was pretty vacant when we arrived. That alone should have told me something. All pre-booked using points for the first time. Platinum member of their points deal actually. Checkin was slow and just a general pain the buns, ok I can deal with that. Look up to second floor balcony, big wodden crate sitting up there, not a decorative one a workman's box. Ok, odd but deal-able. Get keys cards head for room. Surprise, the hallway is filthy. Walls are being stripped bare. Really unattractive but the mess did not help. Room is at least tidy, clean not so much as we learned. Wear socks in the rooms there, cheap ones you will throw out. Head out to see family, one of whom is headed to the hospital for emergency attention. Ask if there is coffee available. What is in your room only. Ask about room being made up etc as is per usual in a hotel. Not until you leave room, we do not clean or resupply, will not enter room period unless you have checked out. You need something ask at desk. Breakfast? Well you see, they will hand you stuff out of the mini fridge at desk, no actual grab and go like many others. So no room cleaning, no bed making, no changes of linens, no pretend breakfast even, dirty and oh YES, the lovely odor of acetone that invades. Then there are the ants that come out of I assume the toilet base in the evening. BW Needs to remove the franchise name from this place and it really does need a change in staff from the top down. My advice, book elsewhere, unless you are stuck like we were. Needing to be in that area. less

This room was extremely overpriced for the place. We had a king room with jacuzzi. Bathrooms not clean and dead bugs in room. We were told to let water run for hot water. No free breakfast as advertised less

Quiet, clean, surrounded by restaurants and grubhub and doordash will deliver right to your room! Linens were clean, the room was neat and you're able to control your own heat and air. The people that work at the desk are very friendly and helpful, I've stayed here at least 10 times now and it's my go to hotel. less

Hot tub had warm water, however, sink and shower only had cold water. Broken and loose handles. Jacuzzi on second floor, above my room. Very noisy. Check in easy and fast. Convenient location. I will be checking the water as soon as I arrive next time. less

Stayed two nights in early September 2020. Sometimes I felt I had to the hotel to myself, there were very few guests, I think pandemic is the culprit. The was some construction going on right next to my room, never had a noise issue, but it looked like no one cared about making it less obvious: various materials and equipment was in the hallway. The room felt a bit dated. Everything was clean though. Generally I felt like it is on the lower spectrum of BW Plus brand hotels. The price was very reasonable, good value. Hope they get more guests now. less