Weird stay, but could be worse
14/04/2018 Mark A, Honolulu, Hawaii
We stayed here for one Friday night in June. I think the room was pretty nice and the breakfast area was good too, and these things would point to a 4 or 5 star rating, but there were definitely some... more
We stayed here for one Friday night in June. I think the room was pretty nice and the breakfast area was good too, and these things would point to a 4 or 5 star rating, but there were definitely some things I didn't like about this hotel. First, it was hard to find. Its set way back from the road it's on, and the sign to it isnt much bigger than the computer monitor Im using to write this. In case you are driving there, its the second right turn, one one that goes through a parking lot, not the one that goes behind the strip mall. When we checked in, I thought the place was ok, but I did feel a bit lied to. When you look at the pictures on here (that the hotel posted), they made the place look nicer than it was. That green accent light you see in the lobby? I never saw it. I have to give them credit, they did offer free cookies at night, but even at that, they werent as good as the cookies at the hotel we stayed in the previous night. Anyway, I liked the room. It was generally pretty good, but it did have some flaws. When I plugged my phone in to charge it, the connection wasnt consistent and kept turning on and off every few seconds. It was annoying, but I did ultimately get my phone charged. Another weird this is that the floor lamp in our room spontaneously turned itself on after I turned it off - twice. I had to unplug the thing to prevent this from happening a third time. Finally, I was not able to get the wifi to work. All this was just annoying. With all that said, I enjoyed the king sized bed and thought the breakfast the next morning was decent; the French Toast was a nice change from your typical hotel breakfast fare (they also had an omelette bar going). But even at that, the juice machine got my hopes up with a strawberry kiwi juice labelled on it, but it turned out to be water.
Bottom line, the hotel is neither good nor bad. It could be good, but they screw up things that almost every other hotel manages to get right (electrical, wifi, juice). However for $110/night, on a night when a La Quinta downtown goes for $500, I'll take it. less
OAKBROOKINN, Front Office Manager at Best Western Plus Oakbrook Inn, responded to this review
Dear valuable guest,
Our sincere apologies in regarding to your experience with us as I see you have some questions and issues addressed in regarding to your last stay in June. We truly appreciate your input in regarding to your stay, and it is regrettably that we're unable to investigate some of these issues about wifi, electrical and juice, since the time has been passed for almost a year.
We didn't receive any report in regarding to electrical outlet issue last year, and it is highly recommended that any issues to be reported as soon as possible so we can better assist and resolve immediately during your stay with us! Our representatives are always eager to assist 24/7 if any question brought to our attention.
All of our products and professional photos are fit with description for each room types, and matching as advertised with no alteration to any of our photos. The green accent light you have mentioned was actually in one of the older photos, which has been recently removed due to mismatch to our lobby's overall new arrangement. There has been some changes with new improvements to our facility as we continue to strive for quality assurance without major changes to our setup.
In room, we have automatic motion sensor switch connect to lamp at entrance as guest enters the room. The motion sensor switches off automatically after 15 minutes if no movement detected. Originally we have this implementation as part of go-green program to conserve energy effectively, but we will be having the switches removed due to its nonadjustable flaw in our update plan soon.
While our location may not be in heart of downtown Chicago; We are conveniently located fair distance 30 minutes to Downtown Chicago, O'hare and Midway airports. Metra stations are within couple miles, Brookfield Zoo and Oakbrook mall are 5 miles away from us.
We want to thank you again for your valuable comment, and we glad to know you did enjoy our room and breakfast. If only we knew of the issues you were encountering during your visit then we would definitely take care of them right away and resolve any issues. We strongly recommend you to give us the another chance to provide you with exceptional stay next visit. It is always our goal to achieve our guests' 100% satisfaction with us, and we do offer the best negotiate competitive rates if you give us a call.
Thank you for choosing our Best Western PLUS Oakbrook Inn in Westmont
Where you stay with people with care~♥