No plus here all minuses
09/12/2018 Phillytravelguy929, Philadelphia, Pennsylvania
I had the unfortunate experience of staying here for business. The place is a dump. Its a step above a truck stop. Terrible smell, strange stains everywhere, thin walls you hear everything. The place ... more
I had the unfortunate experience of staying here for business. The place is a dump. Its a step above a truck stop. Terrible smell, strange stains everywhere, thin walls you hear everything. The place gave me the creeps. I was praying the whole time I didn't get bit by bed bugs. How do they consider this a Best Western Plus is totally beyond me. Do yourself a favor and NEVER stay here. less
OAKBROOKINN, Guest Relations Manager at Best Western Plus Oakbrook Inn, responded to this review
Dear valuable guest,
On behalf of our entire team, I would like to apologize for not exceed your expectation during your recent stay with us. At Best Western we strive every day to provide superior customer service. I am sorry we were not able to do that for you. At anytime if there is any issue occurred during the stay, please do let us know for immediate assistance! Front desk is available 24 hours and 7 days a week, and we are trained to provide solutions for guest satisfaction.
We do have regular maintenance weekly schedule, and pest control inspection of our property to guarantee great night sleeps for our guests. We will address your feedback to our housekeeping department for further improvements to ensure quality and training purposes, We're very sorry again for your experience again, and we hope you can contact us directly so I can see to ensure your satisfaction personally guaranteed as we're worthy of being a Best Western PLUS.
Your business is highly important to us and we greatly appreciate your valuable comments. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will consider to give us another chance for next visit to ensure your satisfactory stay with us!
Thank you for choosing our Best Western PLUS Oakbrook Inn in Westmont
Where you stay with people with care~♥