Best Western Plus Oak Mountain Inn

Quick on and off the interstate, walking distance to many restaurants, great value, very clean, everything in working order... plus an excellent breakfast! Tried other hotels in the area and found nothing better. less

I stayed there while in town visiting friends. The Red head young girl at the desk needs a good lesson in manners and how to treat customers. Very rude and disrespectful! You lost my business. Will not recommended to anyone due to horrible customer service.. less

We always ask for non smoking rooms. This in a non smoking facility so we thought great. Well the smoking area happens to be the steps leading to the side entrance. There were 5 people smoking and shooting the breeze as we entered. 2 of them were sitting on the steps, one on each side, so we had to find our way through the din of people and smoke just to get in the building. Just having to walk through all those people while I was carrying heavy luggage,made me feel uncomfortable and vulnerable. Thank goodness my husband was with me. They acted like it was an inconvenience to them to have to move over to let us pass through, even the ones that were standing! I can't blame their behavior on the management of this hotel but here is a tip to management - Don't have the smoking area right in front of the door where non smoking guest have to pass through it to get in. less

Window in room did not close well. Highway noise was somewhat loud so if you stay request a room toward the back. Breakfast was not as good as expected from reviews. I left a portable charger, phone cord and iPad cord + blocks. When I called and told them I left them, there was no offer to see if they were found. Also they said if found I would have to pay (expected) and that I would have to arrange to have them picked up (unexpected). I have never had this difficulty at other chains even though it happens infrequently. Probably will not stay here again. Other chains a little farther off the highway look as nice or nicer. Check your map. less

Over heard the housekeepers talking, apparently they are all current prison inmates. NOT who I want in my room with my personal items! Why would you allow this owners?? Was also propositioned by one of the girls. From desk staff needs a course in customer relations. Will never return! less