At home feeling away from home
12/03/2019 indubala2015, Chennai (Madras), India
We stayed at this hotel in Feb 2019 and had a very good experience. The room was very good - we got an executive suite. The service was excellent. Particularly Aniket who took us to our room on checki... more
We stayed at this hotel in Feb 2019 and had a very good experience. The room was very good - we got an executive suite. The service was excellent. Particularly Aniket who took us to our room on checking in gave us all the info without missing anything- his communication and courtesy were impeccable. Dinesh at the front desk who followed up on our travel requirements (car) was also fantastic. He took complete ownership for what he did. I suffer from several allergies, nevertheless great care was taken to make dishes suitable for me. All in all, a very good experience.The only area of improvement was that the hotel has "smoking" executive suites even on non smoking floors. We stayed on floor 2. This results in a smell of old tobacco which is obnoxious in the carpeted corridors. I would suggest keeping the entire floor "non smoking" including the corner suites. less
hotel76565, General Manager at Best Western Plus O2, responded to this review
It is our great pleasure to have you stay with us. We are delighted that you experienced the quality and service substantial. Thank you for recommending our hotel to the TripAdvisor community and posting a marvelous review of the hotel.
It is indeed delightful to see that our services exceeded your expectations in every way except smoke smell on corridor. We have noted it sincerely & the needful will be done accordingly. That has always been our endeavor at Best Western Plus O2, Indore and your encouraging words have only fueled us further! We have a great team at the hotels, which are always willing to go that extra mile to deliver "straight from the heart" service to our guests.
At Best Western Plus O2 Indore, our constant effort is to make it little bit better for our patrons every day. The biggest satisfaction for us to see joy and smile on your face. Encouraging words like these ones go long way to keep the team motivated and we assure you that it will be our constant endeavor to provide warm and personalized hospitality to all our guests.
We look forward to serve you again soon at Best Western Plus O2, Indore.
Best Western Plus O2.