Not the best hotel, but good staff
25/08/2018 Indore_girl, Indore, India
Hada terrible night on first day with had to move 4 rooms in the back wing - somewhere ac did not work, somewhere it was too noisy, somewhere the ac made noise like a motor. Staff was apologetic and h... more
Hada terrible night on first day with had to move 4 rooms in the back wing - somewhere ac did not work, somewhere it was too noisy, somewhere the ac made noise like a motor. Staff was apologetic and helpful but what can it do with the building problem.
Next day got room in front wing but the lobby area cause a lot of echo and every door opening closing can be heard, and the guest sitting in lobby gave terrible time. Had to literally shout at duty manager at midnight to stop this who was very apologetic. The little Hugh volume made everyone one doors and see what happened, that's the disturbance due to echo.
Thereafter the staff tried to take extra care and do their best to make my stay comfortable but overall sound issue and ac issues did remain.
Overall not good building structure, but good hospitality. Not at all value for money. less
hotel76565, General Manager at Best Western Plus O2, responded to this review
It is our great pleasure to have you stay with us. We have specifically noted the feedback shared by you about our hotel. I assure you, in the coming times, we will be able to offer a much better product to exceed your expectations. We regret the specific inconvenience encountered by you during your stay.
However, we are delighted that you preferred to stay with us in the first place. Exceeding guest expectations has always been our endeavor at Best Western Plus O2, Indore.
Having said that, we would be delighted to have you stay with us during your next visit to Indore and assure you to experience our true hospitality.
We look forward to serve you again soon at Best Western Plus O2, Indore.
Best Western Plus O2.