Pleasant stay, off the beaten path
12/02/2018 KJ2102, Winnipeg, Canada
The room - I stayed here for 5 nights while taking a course at the hotel. The room was clean and in great condition. Housekeeping showed real attention to detail which I appreciated. The room had a fr... more
The room - I stayed here for 5 nights while taking a course at the hotel. The room was clean and in great condition. Housekeeping showed real attention to detail which I appreciated. The room had a fridge and a microwave. If you can, ask for a room with a view - the area is breathtaking. (My room had the parking lot and a shed, but the conference room and restaurant had great views.)
The facilities - The pool and gym are open to the public, so they can be busy, and it's sort of a different experience to go for a swim during children's swimming lessons! It's well kept. The front desk staff were extremely friendly and helpful (Corey on 2 occasions especially), and the women working in the restaurant were lovely. One complaint - I had a bit of sticker shock one morning when their exhaust fans were broken and I was forced to order under-done toast, one cup of coffee, and a small bowl of cottage cheese (or be late for my course if I went elsewhere) and had it ring up at $11+tax and tip. I ate in the restaurant a couple of other times and the prices, while still on the high side, weren't quite as jaw dropping - and the food was excellent each time. The conference facilities on the second floor were lovely.
The area - My husband stays here frequently on business, and loves the view and the peace and quiet of the rural area. My obligations took me into Thunder Bay a lot during this trip, and I found the drive a bit much, depending on where you need to be. There is one more bar/restaurant nearby (if you want to walk across a busy highway), but everything else is definitely further. less
Customer R, General Manager at Best Western Plus Norwester Hotel & Conference Centre, responded to this review
Good Day
First may I apologize for the inconvenience of the kitchen fan going down during your stay. This was very unexpected and has since been replaced. Should we have the pleasure of you staying with us in the future may I suggest that you request a rate that includes breakfast for your convenience. Our price increases are solely based on the new Bill 148 Legislation that was introduced in January. Yes it is scary for businesses especially hospitality. Thank you for your wonderful compliments to our staff for their high standards of cleanliness. I will be sure to let Cory know that you spoke highly of his service. Our staff's commitment to Superior Customer Care is front of mind so as to meet and exceed you our guest's standards of service. Your opinion is important to our success. I will also pass along your comments to the kitchen and I thank you for your honesty.
I hope that our scenic mountain location out weighed the drive to city centre. We look forward to serving you for future Thunder Bay stays.
Sincerely,
Roberta Sawchyn, CHA
General Manager