OUTSTANDING Stay at Best Western NorWester
28/11/2016 Nancy R, Toronto, Canada
My Mom, Dad and I visited the Best Western NorWester for a 5-day mini-holiday in Thunder Bay this week. We were incredibly lucky to have chosen this hotel because we had an absolutely PERFECT experie... more
My Mom, Dad and I visited the Best Western NorWester for a 5-day mini-holiday in Thunder Bay this week. We were incredibly lucky to have chosen this hotel because we had an absolutely PERFECT experience there.
The property is lovely, nestled among the pines and the snow with a view of the local mountains, and with a beautiful ambiance in the lobby, the restaurant and the guest rooms. More importantly, every member of the staff went the extra mile in every encounter to make our stay perfect from start to finish.
The front desk team catered to our every need, happily answering questions, suggesting sightseeing options, etc and sending one of the maintenance folks out to put salt on an icy spot in the parking lot instantaneously. Best of all, the front desk gave us a main floor room with a sliding door on the parking lot which made it really easy for my elderly parents to get in and out of the room from the car.
The restaurant was excellent with great food, good prices, and staff that treated us like family, catering to our every whim. It was like being on a cruise ship where the staff remembered our preferences from day to day.
The cleaning staff were fabulous, helping us to address several (self inflicted) housekeeping challenges we encountered. They even figured out a smart way for us to get some sourdough starter home on the airplane without exceeding the limits for carry on luggage (break it into multiple containers that were all under the size limit) and source a bathmat for home similar to what the hotel uses which will make my elderly Dad feel much safer in the shower.
Even the snow clearing staff were notable. They are festidious in their work which made the hotel parking lot and entrance much safer for elderly folks than other establishments we visited during our stay. I was especially impressed with the gent clearing the parking lot - after breakfast I noticed him finishing up the plowing, so ran out and asked if he’d mind cleaning our parking spot if I moved the car - he didn’t even pause before saying “OF COURSE”, even though he was almost done his plowing for the day. That made it much easier to get my parents out to the car safely.
We can’t say enough good about this hotel. The service we received and the pleasure we had there was one of the highlights of our trip and we will be telling all our friends far and wide about it
PS - It was fun to see the Amethyst wall at the entrance to the conference centre
PPS - We booked our stay with Airmiles ... imagine such a great hotel booked on points! less
, General Manager at BEST WESTERN PLUS Norwester Hotel & Conference Centre, responded to this review
WOW What a Christmas Present to us receiving such wonderful accolades from yourself and your mom and dad. I have printed your letter and posted it in all of the departments for our staff to read. It is important that their superior customer care is recognized by our guests and appreciated. Meeting and exceeding your expectations is what we try and do on a daily basis. Thank you for choosing our hotel to stay at for your mini vacation. Happy Holidays to you and your family from your friends at the Best Western PLUS Nor'Wester and watch the mail for a little something being sent your way!!!
Roberta Sawchyn, CHA