Best Western Plus Northwoods Inn

The Best Western Plus Northwoods Inn is on US-101 on the south side of Crescent City. I have stayed here before, so I was a bit surprised at what I found this time. When I checked in, I was at first given a room on the first floor, even though I had requested an upstairs room. When I told the desk clerk, she was able to change it to an upstairs room, but in the process of telling me about the hotel, another clerk, talking to another customer, was talking so loud that I couldn't hear what the desk clerk was saying. When I went into the room, the first thing I found was a still-wet cleaning rag on one of the chairs. The clock in the room was about 1-½ hours slow. Otherwise, the room was fine and very clean, with all the usual amenities. About 7:30, I went to the adjacent restaurant (same owner) and was told that they were only seating guests with reservations, and they would not be able to seat me until 9:30pm. This was on a Sunday night. The bar downstairs was empty, but I was told they were not allowed to serve food there. I ended up going to another restaurant for dinner. If capacity is a problem in the restaurant, I would expect the desk clerk to warn me about this so I could make a reservation. Breakfast in the morning was in the same space as the restaurant. There was plenty of room, but the scrambled eggs were cold. In an email a couple of days after my stay, the manager apologized for the problems I encountered, but did not offer any compensation. less

My family and I picked this hotel because we trust the Best Western brand. Of course they delivered. They offer a wonderful breakfast everyone in the family enjoyed. Also they have a pool and fitness center. Located across from the harbor. You didn't have to drive very far to enjoy the redwoods or the ocean. My only complaint is that the beds were super hard. I had a hard time sleeping. Other than that we had a wonderful time. less

The Breakfast room is located upstairs in a separate building. There are quite a few steps leading to the breakfast room; an elevator is available, but somewhat hidden. The breakfast room is quite large, surrounded by large windows with a beautiful view. Sunday, July 7, 2019, the breakfast staff was short one person and it was very noticeable and inconvenienced the guests. The three workers, Lloyd, Cheng and Richard nearly ran and worked as fast as they were able to keep the food supply filled and clean dishes available. But, they did run out of some fruit, waffle batter and clean dishes, causing a long line of guests waiting for the refills. Lloyd, Cheng and Richard should be commended for doing their very best under these circumstances. Management should have called in another employee, since the hotel was fully booked. This is not a reflection on this hotel, but as we traveled through the area from Washington to Northern California, every single hotel offering free breakfast had the same choices, which gets very tiring. The choices are nearly the same every day too. I recommend that Hotels offering free breakfast vary their breakfast choices. The room was comfortable. less

The location to the Redwoods is great and the hotel staff was very nice and helpful, BUT this is not a $200 a night hotel. The rooms were quite dated and dark and the interior hallways were really old as well. The rooms were clean, and the best part of this hotel was the free breakfast. The quality and selection was the best I’ve seen at a Best Western. The young man that ran the breakfast was super friendly and nice. If you want to stay close to the Redwoods, you’re stuck paying for location vs quality. less

We would like to thank and commend our breakfast crew, Lloyd, Cheng, Richard, and William, for the warm smiles and helpfulness on the morning of our free breakfast! The dining room was spotless and the food hot and ready and they were so attentive to our needs and to the needs of others! Really friendly guys!! A great way to be greeted in the early morning:) And the view was beautiful too! less