Upon entrance to our room we were hit in the face with a musty smell, sprayed some Lysol which helped a little bit. We soon found out what the smell was from, the little refrigerator in the room had l... more
Upon entrance to our room we were hit in the face with a musty smell, sprayed some Lysol which helped a little bit. We soon found out what the smell was from, the little refrigerator in the room had lost it's seal, causing the freezer to be completely iced over and leaking on the floor because the door would not close. Went to the front desk asking to have the refrigerator removed and replaced, only to be told that wasn't possible, Really!!! So we placed the refrigerator on the patio to thaw out. After further inspection of the room, we see just how filthy it is (would love to attached pictures), since we are in a pandemic situation, out came the Lysol wipes and everything we wiped down came out black with filth. They asked if we wanted to change rooms after we had already placed all our items in the room. Our answer was, what would make us think any other room would be any cleaner than our current room. So, no thank you, we will just deal with the nasty room we are in. They don't offer for housekeeping to come and clean better since we are in a pandemic. Just the worst experience ever at a hotel. We would not recommend this hotel. less
Hotel Manager, General Manager at Best Western Plus Northwoods Inn, responded to this review
We are distressed to see your comments.
Your feedback is important to us .Our apologies for the inconvenience.
The entire points you have observed will be investigated and necessary actions will be taken,
You can be sure about a safe stay with us. Please visit us again,