Very clean room, but lack of soundproofing
Our room and bathroom were very clean. The bathroom exhaust fan was extremely loud, so it is hard to have a relaxing shower/bath. Our room has an adjoining door to an adjacent room which provided zero... more
Our room and bathroom were very clean. The bathroom exhaust fan was extremely loud, so it is hard to have a relaxing shower/bath. Our room has an adjoining door to an adjacent room which provided zero sound insulation from our neighbor. I was woken up by inappropriate noises and loud tv noise in the very early morning. I would not recommend light sleepers to stay in this hotel. less
Prashant Gupta, General Manager at Best Western Plus Northwind Inn & Suites, responded to this review
Julialys,
We greatly appreciate you taking the time to provide feedback and let us know how your stay was. I am terribly sorry to see that you were disrupted and as we do our best to ensure our guests comfortability, we do apologize greatly.
Next time you stay with us, please let us know if there are any special requests you may have for room placement as our front desk is very well versed on the best locations in the hotel for a quite night's rest.
Thank you so much for letting us know and we will do what we can to ensure we make improvements!
Stephanie Curtis
Assistant General Manager