Best Western Plus Northwind Inn & Suites

The front desk staff does not wear masks and when asked about it the clerk 'promised he was healthy'. Made me very afraid that the whole hotel was very unsafe and did not respect ANY Covid protocols for extra cleaning, etc. The door lock needed to be opened upwards so clerk had to come to the room to show us how to do that, said the door locks were old and did not work properly. Clerk got in small elevator with me without wearing a mask. Also they had a not great bag breakfast but then sent an email asking me to specifically rate them on their Covid safe hot breakfast which they had put a lot of effort to please guest. The air conditioning was very weak and the hotel was noisy. Terrible stay. less

The BW sign should be much more visible - (trees need trimming). But once you find it & get checked in, the bed is very comfortable and - surprisingly, the room is very quiet. Unfortunately the handicap room only had a king size bed so my son & I took a two queen room and it was extremely difficult not having a high-rise toilet. I'm sure seniors would appreciate that kind of an upgrade less

We felt comfortable staying here as the motel appeared to be following the CDC and Oregon Health Authority guidelines for infection control. We noticed the room was very clean and was without magazines, pens, and other items that could be sources of cross contamination. We appreciated the new tv remote control that could be easily disinfected between guests. The only disappointment was in the "breakfast sack to-go" that is provided rather than the morning buffet. We realized this substitution was part of the Covid-19 guidelines, however, we wished it would have had more healthy choices. For example, real orange juice would have been our choice over an orange-colored drink. less

We really enjoyed our stay. The hotel was clean, quiet, and affordable. Great family friendly indoor pool and workout room. The breakfast was hot and fresh - with fresh fruit and coffee. Hotel is in a good location. less

I recently checked into the hotel for a 2 day business trip. The hotel is a bit dated but I found it to be clean and comfortable. Close by to what I needed- but a little tough to get up out of the valley in morning traffic. All front desk personnel were delightful and friendly. Staff went above and beyond allowing a colleague and myself to use the breakfast area tables to work on even though the room was closed during the day- thank you! Breakfast was your normal hotel buffet fare- nothing fancy but appreciated. My only issue was that I was assigned a first floor room and as a single female traveling alone, these types of rooms are not my preference. Also, I had an adjoining room separated by a door. It wasn't a big deal until someone checked in on my second night very late. There was little, if any, sound barrier between the two rooms and I could hear conversations and TV, etc. less