Pro: On the positive side, the staff was, on the whole, friendly; my room was clean and had a refrigerator, coffeemaker, microwave oven, and a TV with a decent selection of cable channels; and the pa... more
Pro: On the positive side, the staff was, on the whole, friendly; my room was clean and had a refrigerator, coffeemaker, microwave oven, and a TV with a decent selection of cable channels; and the parking was free, in the hotel's parking lot.
Cons: Upon arrival, the hotel smelled heavily of disinfectant/bleach, and my room, although clean, had a musty smell. One of the hotel attendants said the odor was, perhaps, attributable to the hotel being located near the ocean, a statement I question because other establishments in the area did not smell musty like the Northshore Inn. Also, although breakfast was included with the room price, on both occasions that I had the breakfast it was extremely disappointing. The scrambled eggs were dried out and, on each occasion. there was hardly any meat (bacon/sausage) or potatoes left. Perhaps the staff would have provided more upon request, but because I experienced this shortage two days in a row I can only attribute it to a lack of caring on the part of the staff. The walls of the rooms were thin, and you could hear noise from other rooms and the outside traffic from inside your room. Also, the hotel is located on an access road to Rte. 35, but it is not convenient to get to (you have to backtrack from Rte. 35 to the service road to reach the hotel). If I were to revisit the area, I would not stay here again. less
Rajni_Yadav, Manager at Best Western Plus Northshore Inn, responded to this review
I am sorry to hear that you encountered a problem during your stay. I truly wish you had of contacted me regarding the issues you had here. We are in the middle of renovating the hotel and we will definitely take your suggestions into consideration. Our guest satisfaction and their health is our first concern. Thank you for staying at our property and I do personally apologize for the issue you had. I certainly hope you will come back and see us again in the future and allow us to exceed your expectations.