Thankfully and luckily, I do not often have to leave bad reviews. I also hate to leave a bad review based upon the actions of 1-2 individuals, I however, adhere to honesty and the facts. My family and I stayed here one night whilst traveling. Thankfully, it was only one night. The room was fine. The breakfast was fine considering Covid was going on. However, there were two "ladies" employed here who destroyed any chance of a good experience. The morning of our check-out, these two "ladies" who worked the front desk (one, having a managerial role) somehow got into a VERY VERY loud shouting match with someone on the phone. So loud was it, that many guests came out of their rooms (us too) to see what was going on. It was a very long argument that lasted at least 15-20 minutes. The two "ladies" had someone on their mobile phone on speaker and were yelling at the top of their lungs and using every nasty word you can think of...including words that start with "C" and words that start with "F." I'm no stranger to salty language (there's always a time and a place), but these two "ladies" would make a drill sergeant blush. Seriously. I have never ever witnessed anything so unprofessional and so disturbing at a hotel ever, anywhere. It's the sort of thing you would expect to see out of two highly drunk 21 year olds outside of a club at 3am on the Vegas strip. Certainly not employees at work at 10am at a hotel. These two "ladies" moved their shouting match with the person on the phone outside, but of course, everyone who had a room on that side of the building could now be made aware and woken up (assuming they already were not). It was quite severe. Again, when you disturb the entire hotel with a foul-mouthed screaming match and guests cannot check-out or get assistance from the front desk, then something is direly wrong. I also encountered one of these two "ladies" (the "manager" of the two) at the coffee dispenser about 20 minutes before the shouting match. She stood in front of the coffee dispenser on her phone dispensing multiple coffees for at least 5 minutes whilst the queue behind her grew (including myself). Because of Covid, everyone had to keep their distance. She took no thought or care about that. I finally gave up and sat down in the lobby until she was finished chatting on her beloved phone and dispensing her barrels of coffee. It shouldn't take longer than 10 seconds to dispense a coffee. Again, she did not care one bit for the guests that she inconvenienced. I thought that was poor service, but then when the shouting match started about 20 minutes later, I soon found out how terrible she was. In order to check-out, there was a very nice guy that apparently was called into work to work in their stead (he had been off of work for a few weeks due to Covid); he was very helpful, friendly, and apologetic. He helped us with a very simple request and helped us check-out, as well as other guests. We encountered housekeeping, they were very kind too. Everything was fine with the hotel and the other staff (which is why I rate it as "Poor" instead of "Terrible"), but those two "ladies" that morning was beyond anything that I have every experienced anywhere in all of the countries and continents I have ever visited (which includes China and the Middle East). Congrats on making a memorable experience, but not a positive experience. less
Masterkey Hospitality, Owner at Best Western Plus North Savannah, responded to this review
Thank you for taking the time out of your schedule to post a review. We are very sorry to hear that you did not have a completely satisfying visit at our property. The staff and I reviewed each of your comments and have taken appropriate actions to resolve each issue. Again, we are terribly sorry that your experience with our hotel was not a good one, but invite you to give us another try. We greatly appreciate your feedback, as it helps us to improve and provide a better experience.