We reserved a room here online. Upon arrival, the front desk rep was in a back room, talking on her personal cell before realizing we were waiting for 3 minutes. She was unable to check us in withou... more
We reserved a room here online. Upon arrival, the front desk rep was in a back room, talking on her personal cell before realizing we were waiting for 3 minutes. She was unable to check us in without calling another rep, placing that rep on video, showing her the computer screen. All-in-all, it took about 15 minutes for her to get us checked in properly. It took another 5 minutes to get the room keys, after I had to request them. Of course, we got to our room and both keys were not programmed correctly causing me to go back down to the desk to have them reprogrammed. After that, only one key worked. When we entered our room and turned on the AC, it made this terrible loud racket, but after the fiasco of checking in, I was afraid to request another room. I understand we are in the middle of a pandemic and reopening things but that is no excuse to have staff attending alone who are not trained properly enough to be left on their own. And I should mention, that each time we walked through the lobby, the attendant was either on her personal cell or outside smoking. less
MasterkeyHospitality, Director of Sales at Best Western Plus North Savannah, responded to this review
Thank you for taking the time out of your schedule to post a review. We are very sorry to hear that you did not have a completely satisfying visit at our property. The staff and I reviewed each of your comments and have taken appropriate actions to resolve each issue. Again, we are terribly sorry that your experience with our hotel was not a good one, but invite you to give us another try. We greatly appreciate your feedback, as it helps us to improve and provide a better experience.