15/09/2019 cgrant8885, Omaha, Nebraska
We stayed here on our way from Scottsbluff to Lincoln. We had a meeting in Scottsbluff on Saturday and one in North Platte on Sunday so this seemed like a nice place to stay for the money based on the... more
We stayed here on our way from Scottsbluff to Lincoln. We had a meeting in Scottsbluff on Saturday and one in North Platte on Sunday so this seemed like a nice place to stay for the money based on the reviews.
The room was nice, the beds were comfortable, the guy at the front desk John was incredibly friendly and helpful. Also the room had a full sized fridge and freezer which was a huge bonus. We went to sleep pleased with our find as we arrived very late on Saturday night.
Sunday morning we woke up, noticed the coffee pot had a used coffee pod still in it, only one caffeinated coffee pod for us to use (two people, a room with 2 double beds), which would’ve been minor. Then we noticed that the toilet was not cleaned as there was spots and what not all over the seat, there was a bunch of hair in the shower when we went to shower and noticed several other spots that look to be neglected when they were cleaned.
I am not overly picky when it comes to hotel rooms, and any one of these things could have been excusable, since it was a bunch of things it made me wonder what other parts of the cleaning are skimped on?
This motel is nice for the money & has a lot of potential, maybe they just need to coach their housekeeping staff a little more.
I’m hopeful our room was a fluke as the staff was exceptional and outside of the cleanliness was an excellent stay. less
Passport57730288138, General Manager at Best Western Plus North Platte Inn & Suites, responded to this review
Thank you for the review. It appears you stayed at the North Platte Inn & Suites, which has extended stay suites with full size fridges. I will share your review with them. We are the Best Western Plus-North Platte Inn & Suites, not the same hotel as we do not have full size refrigerator freezers in our rooms. Safe travels