Don't be fooled by the cute decor-but breakfast was good
12/07/2019 sxchic27, Ames, Iowa
We checked in around 9 p.m. We were told our room was by entrance C. We parked and walked quite a ways to our room. It was just a few doors down from Entrance D. We couldn't get into our room. Th... more
We checked in around 9 p.m. We were told our room was by entrance C. We parked and walked quite a ways to our room. It was just a few doors down from Entrance D. We couldn't get into our room. The card key worked because it would light up green but wouldn't budge! My husband left our kids and myself and went to the front desk where they told him they had trouble with the doors and to try lifting up on the handle instead of pushing it down. It worked-maybe say something at check in. I always check the beds-no bugs! Our sheets had dried dirt on them, but I could wipe it away. The room was very large and clean with updated amenities. I liked the 24 hr pool, but watched may people slip on the stone floors-my daughter fell the next morning just walking into the pool area with me. I liked the mini store and the breakfast was nice. A lot to choose from and hot/fresh. Very large dining area! We were all in bed by 11 p.m. and were woken at midnight by a horrendous sound that sounded like a bomb went off. The stone soap holder fell from the shower wall into the tub. It was lightly caulked onto the wall. Thankful by kids weren't in there! Told front desk and got what I felt was a insincere apology. Asked for a manager, but none on duty at the time. less