We have spent NYE at this property the last several years.
At 12, they boys are not little anymore and planned to stay up all night. They asked if it was ok if they stayed in the lobby to watch tv and use the computers and the night desk clerk said he had no problem with it as long as they were respectful, and he made sure they had their room keys.
They checked with me often and I listened to an audio book until 3am, alone in our room. At one point they went back to the weight room, set out yoga mats and watched another movie. They sat out of the way on the stairs and looked outside at the snow, eating chips and talking about school. They were complimented by a laundry worker for being well behaved, and a maintenance man talked with them too.
They went to breakfast and were told they couldn’t be here. I understand some hotels require a parent present, after years of traveling for youth sports. But the woman who questioned them was mad at them for simply being in the hotel.
The boys finally went to bed and I got up. And at 9:35am, I had a call from the police department. The manager had called the police to report that she had decided I wouldn’t let the boys back into the room all night.
Now IF this were true and IF they were aware last night that the boys were locked out, why didn't the night desk clerk take any action? He didn’t because he knew that wasn’t the case. Not ONCE did anyone call the room or my cell, or even knock on the door. If this manager’s claim were true, they left the boys on their own until 9:30 the next morning. But it’s not true. The night clerk knows it.
This woman took it upon herself to assume without asking and then involve the police. I’d be very curious to know if police involvement is recommended for boys eating breakfast without a parent present, or playing on the computer or sitting and talking.
The boys were upset and said the night guy even asked to be sure they could get into their room and they said yes. The boys were adamant that they asked him often if it was ok for them to be in the lobby. At no time was it a problem.
This manager started her shift and made wild assumptions AND accusations. At no time did the phone ring and there was no knock on my door, and I was alone and awake most of the night. The ONLY action taken, after the boys were already in bed after breakfast, was to call the police.
Thank God the officer was understanding. Perhaps he’s dealt with this hotel manager before.
I am appalled at the treatment we received here. We will change our tradition and never stay at this property or any other Best Western again. less
Jeff Boeka, General Manager at Best Western Plus North Platte Inn & Suites, responded to this review
Thank you for staying with us and thank you for your comments. I have addressed the issues separately with you via email. I apologize for the issues during your stay and we have worked to improve communication to directly contact the guest if their children are alone in the public areas for an extended amount of time without supervision. We will strive to do better.