Best Western Plus North Platte Inn & Suites

I always try to find a Best Western whenever we travel simply because they are the cleanest and friendliest places to stay. If you need something, they are always there to help. My wife seems to be happy with both the rooms as well as the staff. less

Pleasant stay. I would stay here again when traveling through this area on I-80. Check in was fast and friendly. Room was clean, roomy and included microwave and fridge. TV was decent. The were pet friendly and, only charged $20. There are areas to walk dog and waste stations too. less

We have spent NYE at this property the last several years. At 12, they boys are not little anymore and planned to stay up all night. They asked if it was ok if they stayed in the lobby to watch tv and use the computers and the night desk clerk said he had no problem with it as long as they were respectful, and he made sure they had their room keys. They checked with me often and I listened to an audio book until 3am, alone in our room. At one point they went back to the weight room, set out yoga mats and watched another movie. They sat out of the way on the stairs and looked outside at the snow, eating chips and talking about school. They were complimented by a laundry worker for being well behaved, and a maintenance man talked with them too. They went to breakfast and were told they couldn’t be here. I understand some hotels require a parent present, after years of traveling for youth sports. But the woman who questioned them was mad at them for simply being in the hotel. The boys finally went to bed and I got up. And at 9:35am, I had a call from the police department. The manager had called the police to report that she had decided I wouldn’t let the boys back into the room all night. Now IF this were true and IF they were aware last night that the boys were locked out, why didn't the night desk clerk take any action? He didn’t because he knew that wasn’t the case. Not ONCE did anyone call the room or my cell, or even knock on the door. If this manager’s claim were true, they left the boys on their own until 9:30 the next morning. But it’s not true. The night clerk knows it. This woman took it upon herself to assume without asking and then involve the police. I’d be very curious to know if police involvement is recommended for boys eating breakfast without a parent present, or playing on the computer or sitting and talking. The boys were upset and said the night guy even asked to be sure they could get into their room and they said yes. The boys were adamant that they asked him often if it was ok for them to be in the lobby. At no time was it a problem. This manager started her shift and made wild assumptions AND accusations. At no time did the phone ring and there was no knock on my door, and I was alone and awake most of the night. The ONLY action taken, after the boys were already in bed after breakfast, was to call the police. Thank God the officer was understanding. Perhaps he’s dealt with this hotel manager before. I am appalled at the treatment we received here. We will change our tradition and never stay at this property or any other Best Western again. less

When we checked in the evening of 12/27, the employee who checked us in, Jacob, was not wearing a mask and was rather indignant telling me he doesn’t think they are necessary and although they have a sign on the door requiring mask usage in the hotel they don’t enforce such a policy. This morning when my family went for the breakfast at the hotel, neither of the front desk employees had on a mask and many of the people walking around the breakfast area (obviously not the ones that were eating) did not have on masks. Our room and bathroom had a thick layer of dust everywhere. We were awakened by several different rooms of dogs barking early in the morning. less

Everything went well. We requested a rm away from pets and noisy kids (our prev night at another hotel chain had baby crying at 2 am (not baby’s fault), dog yapping/barking in the hallway when we tried to sleep, and loud vehicle noises. The curtains also fully closed to make the rm dk. less