15/03/2017 CrayZee127, Boise, Idaho
This hotel is undergoing renovations of some sort. I can say it's badly needed, but I can't really say what they are doing. We checked in in the early afternoon and out the next morning and never saw ... more
This hotel is undergoing renovations of some sort. I can say it's badly needed, but I can't really say what they are doing. We checked in in the early afternoon and out the next morning and never saw any work being done. We stayed on the third floor and the wallpaper was stripped the length of the hall, but only the bottom half of the walls. It was tattered and looked like vandalism rather than renovations.
My main issue was with the service. The front desk agents were nice enough, but were either not well trained or not interested in helping. I asked for the other members travelling in our party to be near us, or at least on the same floor. First I was told they had no reservations. Once I provided a confirmation number, they said they had one room left on the third floor and would assign it to them. When they checked in, they were on a different floor because the agent told them they had accidentally assigned the room they told me about to someone else. And then a third member of our party checked in and was on the third floor with us even though I hadn't mentioned their reservation was connected.
The pool was ok, but could be heated a little more as it's not really an indoor pool. It also had a lot of debris in it, I assume from the wind blowing in from the open wall.
With so many other low cost options in this area, I would really suggest looking elsewhere. I know I will next time. less
Brady D, General Manager at BEST WESTERN PLUS North Las Vegas Inn & Suites, responded to this review
I would like to apologize on behalf of my staff of the poor service you recieved while staying at our property. We are continually striving to provide our customers with the best experience and service while staying with us. As for the renovations, we had major water damage due to a broken pipe on the third floor which caused severe damage to the walls and carpets on all of the floors. We are trying to finish the renovations as soon as possible but we have hit some snags due to insurance issues. We hope you give another try and next time the service and renovations will be completed when you are here