Breakfast shockingly POOR
26/06/2017 Mr-Denver, Denver
We stayed here June 23 2017. When we came to breakfast on the 24th there was a tour bus group in line for breakfast and their departure. The kitchen was overwhelmed with the volume as a result and t... more
We stayed here June 23 2017. When we came to breakfast on the 24th there was a tour bus group in line for breakfast and their departure. The kitchen was overwhelmed with the volume as a result and there was no food left for us. They were out coffee, juice, eggs, other hot foods. Many of the tour people also did not get anything to eat before they got onto their bus. Shockingly no one from the kitchen staff appeared to oversee this situation or check on the food supply. The front desk staff said they did not know there was a tour bus staying with them. Did the hotel not notice the bus when it arrived and all those people walked into the lobby? Why the hotel did not plan for a large crowd at breakfast was surprising. We have never encountered such a lack of planning and attention. We will NOT STAY HERE AGAIN. None of our family members who frequent here will stay again either. Price was EXPENSIVE for the location and especially the POOR SERVICE. less
Best Western Pl... N, Manager at Best Western Plus North Las Vegas Inn & Suites, responded to this review
I'm sorry that your stay with us was not pleasant. As the front desk agent told you, we were not aware of the group that came in on the tour bus. If we had known we would have been more prepared with extra hands in the kitchen. We will address the matter so it does not happen again in the future.