Creepy Management remotely viewing the pool!
This Best Western was recommended by the Kenworth dealership as lodging while my truck was being repaired. My first night I was very pleased with my room however I wasn’t given the proper rate for a ... more
This Best Western was recommended by the Kenworth dealership as lodging while my truck was being repaired. My first night I was very pleased with my room however I wasn’t given the proper rate for a CDL holder. I chose to stay a second night and the rate was adjusted correctly for my second night. My room was very nice and clean. The lady at the front desk and housekeeping was particularly pleasant and helpful. My problem with my stay is this, I’m a smoker. I have to go outside to smoke. I went to the pool area to relax and smoke. There wasn’t a soul out there for two hours just me. I was using my phone and drinking my coffee a s putting my discarded cigarettes in the waste can. However the front desk lady asked me to stop smoking outside in the pool area. I said well okay, I’ve literally been out here hours now. She replied yes, but the manager called and asked her to say something to me, he was remotely viewing the pool area. Not only was this petty but also disturbing to be remotely viewed. So the smoking area she suggested is at the front of the building at the entrance in the sun. There is no other seating outside. This isn’t relaxing at all. It’s extremely loud since there is a people walking in and out, a busy roadway with industrial traffic and trains running directly in front of the hotel. I would have recommended this hotel based on the rooms and the staff until this. They should offer other areas for their smoking customers than a hard uncomfortable bench at the entrance with heavy traffic of all kinds. Thanks management! Your staff did everything right and you somehow ruined my visit with your remote viewing! less
BW FD, Guest Services / Front Office at Best Western Plus North Las Vegas Inn & Suites, responded to this review
Hello, thank you for your concern but we clearly have signs posted in the pool area for no smoking. We will take your feedback about making it more comfortable for our future guests. Thank you.