Best Western Plus North Haven Hotel

I have never written a review so terrible and I have written hundreds of reviews. Let me summarize my experience: 1. Mold on the tile in the shower. 2. Towels feel like sandpaper 3. Shower fixtures in room 181 falling off the wall..so loose 4. Terrible "free" breakfast. Cold, eggs made with powder, cranberry juice emplty, OJ tastes like flavored water 5. Holes in the restaurant ceiling all over and big leaks Besides that, when you call you get a third party reservations company that charges you 20 dollars more than the regular rate!! One high spot was the evening front desk clerk (young man) who was very nice and helpful. He worked on Saturday night Feb 6th. This place needs so much renovation it might be better to tear it down and start over. less

Stayed here only because of location in North Haven. I was a guest during its last renovation. Finishes are newer but hotel is still a dive. Hallways were dirty and smell like pot. Rooms are small and showing wear and tear. Shower leaked water all over bathroom floor; mildew/mold in corners of tub and floor. Hallway vending out of service. There is a single elevator for the facility; if you have a second floor room, check the proximity or be prepared to walk a mile. less

Everything is visibly old, dirty, stained, damaged throughout. Debris in the conference room remained un-vacuumed >2 months in a row. The showerhead was coated in mold. Hallways and room smelled of pot smoke and spilt beer. A large party in one of the suites, with drinking, music, and pot smoke, spilled out into the hallway, raged all night in spite of multiple guests in surrounding rooms calling guest services. less

We use this hotel, a couple of times a year, when visiting our daughter, who attends the Netter School of Medicine in North Haven CT. The hotel is 2 miles from the school and her apartment. So, location is great. Hotel is reasonably priced, staff is attentive and pleasant, and beds are comfortable. Perhaps its due to COVID, but maintenance was not stellar. Quite a bit of trash in the parking lot, a wee bit of peeling paint, and traces of sparkly green nail polish on the furniture. It's perfectly adequate for our needs, but perhaps not for a fussier client. less

I enjoyed my stay as well as my son. The bed was very comfortable. I am definitely returning. This first time was for business (recently hired by Amazon) and we stayed for 24 hours in order for me to get my paperwork completed for my new job. less