Best Western Plus North Haven Hotel

The room was nice and clean and breakfast was really good but the hotel overall was dirty and nasty. The elevator was never cleaned, it smelled and the floor was always dirty. The hallways were dirty with people garbage and dirty clothes all in it. The staircase was dirty as well with candy wrappers, opened and finished chip bags all in it and dirty tissue everywhere. The garbage outside of the hotel near A was very nasty with garbage everywhere. It’s like people that stays in this place has no home training and don’t clean up after themselves. Also , there were only a few people wearing masks. I came from New York with my sister and her 3 kids and we wasn’t really satisfied with our stay because of the uncleanliness. This hotel should be clean at all times just like how the rooms are. less

Whoa, isn't there a pandemic going on? This hotel was downright crowded with folks, most of whom did not wear masks and who seemed perfectly fine coming within 6 feet. The noise (talking, TV, music, video games) continued late into the night and started early in the morning. Kudos to the woman at the desk, who remained positive through our many complaints. I think she did what she could, but her management has set her up for failure. I can't believe how irresponsibly this place was being operated. less

I had the worst experience at this hotel and did not even stay. First I was in line to check in with my reservation and there were only 5 people in front of me and 2 of them were already experiencing problems (should have listened to my gut and left right then) but I stayed in line for like 45 minutes, got my room key went outside to get my husband, 2 year old son, and dog who have been restlessly waiting for me outside just to find out the room key wasn’t working. Already super aggravated and having a bored crying toddler I went back to the front desk to fix it and there was absolute chaos, people swearing and screaming, a million people in the lobby and the poor girl at the front desk was all alone to deal with the ridiculous amount of rudeness and ignorance. At this point my family and I just left and I waited a few hours to call(around 8-9pm) because it was so hectic and I was put on hold. After almost an hour on hold I hung up and tried calling back 3-4 times during the night at all hours and no one ever answered the phone. Finally at 8am the next morning someone answered and is supposed to cancel it and send me my money back so we will see on that. less

The stay was good. Location is close to highway. Dinning location very close. Hotel has a good bar/ restaurant on location. No need to drink and drive. Pool was pretty awesome. The front desk girls were awesome less

I am a traveling Nurse on contract, looking for a hotel location closer to my job and stumbled upon this one. I was happy with the nightly rate and the location cut my travel time down. Check in was speedy and front desk clerks were very professional and sweet but when I got to my room it seemed pretty cramped. I had no microwave which they offer for room amenities and I had no hot water. I also noticed a noise that sounded like someone was banging on a drum and was told by the night clerk she would resolve it but unfortunately I listened to that through the whole night into the next day. My room was near a train track and the trains that went by did not nearly bother me as much as this noise did. I was offered a different room but the housekeepers had not cleaned rooms so there were none available at the time. The hotel environment is definitely not appealing to the eye nor are the rooms as they are very outdated. Good luck trying to wash your clothes after working with covid patients all day because the washer/dryer is never available nor do they have change for you to use these coin operated machines. After one night id had enough and really felt as if the night should have been free. Ultimately for $2 more I took my business elsewhere. less