Best Western Plus North Haven Hotel

The stay was good. Location is close to highway. Dinning location very close. Hotel has a good bar/ restaurant on location. No need to drink and drive. Pool was pretty awesome. The front desk girls were awesome less

I am a traveling Nurse on contract, looking for a hotel location closer to my job and stumbled upon this one. I was happy with the nightly rate and the location cut my travel time down. Check in was speedy and front desk clerks were very professional and sweet but when I got to my room it seemed pretty cramped. I had no microwave which they offer for room amenities and I had no hot water. I also noticed a noise that sounded like someone was banging on a drum and was told by the night clerk she would resolve it but unfortunately I listened to that through the whole night into the next day. My room was near a train track and the trains that went by did not nearly bother me as much as this noise did. I was offered a different room but the housekeepers had not cleaned rooms so there were none available at the time. The hotel environment is definitely not appealing to the eye nor are the rooms as they are very outdated. Good luck trying to wash your clothes after working with covid patients all day because the washer/dryer is never available nor do they have change for you to use these coin operated machines. After one night id had enough and really felt as if the night should have been free. Ultimately for $2 more I took my business elsewhere. less

From booking to checkout, the entire experience was phenomenal. The front desk staff was incredible specifically Courtney. She made my stay super fantastic, and explained the health policy including cleaning procedures during the pandemic, which was really reassuring. less

During my recent stay at the Best Western Plus North Haven Hotel, we had issues with our shower and toilet. It was late into the evening when we noticed an issue with the shower (when it was recommended that we change rooms). We were told it was going to be fixed the next day but that wasn't the case. The following day we noticed that the toilet was leaking. We had to leave a towel in front to use it. We were leaving the next day so didn't bother to change rooms although we reported it. Ribs at Harry's Restaurant was mediocre. Didn't like that they ownly offered chocolate ice cream with their brownie dessert because that's the owner's favorite ice cream. less

Staff were super friendly and room was nice and clean. Very good size. We reserved a room on the ground floor with a pool view. Got 2nd floor with a brick wall view. Minus one star for not giving us what was promised. VERY noisy. They can't do anything about the loud customers but rooms were not sound proof at all. Anyone in the hall was loud. In the adjoining room we could clearly hear the conversion. Not a murmuring but the actual words. Maybe because there was a connecting door but just too loud to get a good night's sleep. Also side door was supposed to be activated by key card only but could open without. Not really secure. Would not recommend staying here. less