Best Western Plus North Haven Hotel

The computer system for the BW failed, and check-in, internet, TV usage was an issue. the issues were initial and the front desk agent was helpful, but she could only do so much without the computer system to help her. less

Clean comfortable cost-effective and convenient. This was our second stay at this hotel and it was just as great as the last one. My only complaint is that I believe they are very short staffed and workers are overwhelmed keeping up with the demands of the people staying at the hotel!! Every employee we came across was nice. We will be back later this year. less

Every time I book here its an issue. Last time. I was locked out my room none of the key cards worked and staff key fobs wouldnt work. It was summer all I had was my shirt n pajamas pants. My phone, wallet, Everything locked in the room Management wouldnt answer the phone and the general manager caught an attitude with me. This time the secretly closed the pool. Kept telling everyone it was open. We go to get in the doors are locked. Front desk says it should be open. We explained we booked last night and the pool was closed because of a drunk patron. Now your telling me from 7pm last night to 7pm tonight nobody cleaned or treated the pool. He basically said since it takes 3 hours to treat the pool and nobody felt like doing it. I go to get a refund and was told I had to exit the premises as if im getting kicked out and had them threaten to call police because I requested my refund. I never threatened, caused harm or incited violence but I guess being a dark skin black male in 2021 its easy for them to threaten you with police for no reason yes I was angry and my voice was elevated but never did I do or say anything to warrant that threat. less

The place was nice enough for the money- just regular hotel nothing special. Honestly we didn't use any of the amenities that would have made it worthwhile, because of the hordes of unmasked uncontrolled children, teens, and adults using this as a party central during a pandemic. It felt incredibly out of control and unsafe. Many parties, we didn't sleep from the loud folks next door to us which you could hear everything they said. It was an eye opening experience as to why we are not closer to being out of this pandemic. Awful. The staff was nice but overhwhelmed and could not possibly control these numbers of people. less

Very convenient for my needs with the interstate nearby. Always clean and with many amenities. The on site restaurant was safe to enjoy (spacing for pandemic) and the food was good. The staff was very courteous and always ready to answer my needs. less