Best Western Plus North Haven Hotel

I have stayed at other locations that are very nice, like New Haven. This hotel had multiple locations where the smell of pot was overwhelming. The rooms look a little worn. The Restaurant attached is great and the breakfast was wonderful. The food was good, hot and offered a nice variety. less

hookers in the lobby, stained carpets in the hallways and rooms. Pot smoke smell and smoky haze throughout the hallways. Parties, loud music, and loud noises. Rooms smelled horrible, like stale smoke smell with a deodorizer smell over the top of it. People everywhere walking through the hallways going in and out of the rooms. DISGUSTING ROOMS I TRIED TWO, DIGUSTING SMELL,DISGUSTING PEOPLE!!!!!!!! YOU SHOULD REFUND MY MONEY..... DESK CLERKS WERE NICE, WOULD HAVE TO BE. less

We went up for a wedding, the bridal party arrange a block of rooms at a reasonable rate Clean room Easy highway access The place offered a free breakfast buffet eggs bacon sausage potatoes waffles oatmeal and more They had two servers to keep within pandemic protocols. Nice place for a one night stay less

We have stayed here a few times over the last 5 years because of the location near family, and have seen it decline. We will not stay again until it is remodeled. It is beyond what a thorough cleaning can do. I would not sit on the worn sofa. The carpet had large areas of stain. There is not enough counter space in the bathroom, and the shower/tub fixtures were wobbly and loose. So was the toilet seat. There were areas of black tile grout. Everything was just “grubby”. I know there were 2 or more large groups there at the same time as we were, but the outside trash cans were overflowing and trash was scattered around the grounds. The train passes nearby, but that does not bother us. I will say that the front desk, restaurant, and housekeeping staff were friendly and helpful. And I was comfortable with the bedding and towels. less

The room was nice and clean and breakfast was really good but the hotel overall was dirty and nasty. The elevator was never cleaned, it smelled and the floor was always dirty. The hallways were dirty with people garbage and dirty clothes all in it. The staircase was dirty as well with candy wrappers, opened and finished chip bags all in it and dirty tissue everywhere. The garbage outside of the hotel near A was very nasty with garbage everywhere. It’s like people that stays in this place has no home training and don’t clean up after themselves. Also , there were only a few people wearing masks. I came from New York with my sister and her 3 kids and we wasn’t really satisfied with our stay because of the uncleanliness. This hotel should be clean at all times just like how the rooms are. less