Best Western Plus North Haven Hotel

I only spent 15 hours at this hotel but it gets the 5 star rating. The lobby is small but nice. Courtney had me checked in within 5 mins,not exaggerating. Her hospitality was off the charts. Even as I walked through the lobby to get to the restaurant she said hello. The restaurant is the reason I picked this hotel. I wanted a place w a bar and food. Megan the bartender was great. There were 4 people when I got there and I was a single patron so she chatted me up and was totally cool. Then it got busy and she was the sole waitress and also filling drinks at the bar. She never got flustered and just got it all done w what looked like total ease and w a smile to everyone the entire time. She did have help at times from Brian who took my order and got it exactly right and made sure I had my extra condiments. He also did everything w a smile. The food was good. They give you approx. 8-10 crispy mozz sticks for $8 or so bucks. That's good. Large order of boneless wings $14 but you get a bunch and they are above average quality. Blue cheese very good Ranch a tad watery. I asked for mild and they were hot IMO. The burger was decent. I eat a lot of burgers so I wouldn't rank it as delicious but it was good. The only complaint about the room was that it was right across from the housekeeping room so around 8am there was a lot of noise. Unless you are a very deep sleeper it will wake you up. Also this room was far from the elevator. The room was 246. The king bed was very comfortable and the multiple pillows were great as well. Night stand on each side. The window opened which I loved cause I love fresh air. The view is a bench and Arbys in the distance. You can park your car and see it from the window. You get 3 HBO and 3 Cinemax channels which I thought was a lot. ESPN DISNEY and weather too. I couldn't figure out how to watch movies and not totally sure you even could. There's a chart w all the channels that I had to hae because I didn't see a digital guide. There's a mini fridge and a microwave. Free coffee. Ice bucket and cups in the room. Ice and vending machine is super close to room but I was not bothered by noise from it. Bathroom was normal. Spotless. On the small side. Bathroom has a fan and low end hair dryer. Very small containers of shampoo conditioner and soap. Lots of towels and wash cloths. Towels and WC were standard good quality. There's 2 USB charging ports. Multiple regular ports to plug stuff in. The desk is good too. I was here in Decemeber so the heating system was fine. There's a closet w hangers an ironing board and iron. There is one of those thing you put your luggage on when unpacking. I will stay here again when I visit Waterbury. less

Awesome in every way possible!!!! The Breakfast Buffet is OUTSTANDING!!!!!!! My sister and I were disappointed that we couldn’t enjoy it this time around during the week Breakfast starts at 6am and we had to be at work at 6am. less

As usual everything was perfect. Michelle made sure I had everything I needed including calling me to let me know that my friend had arrived and was waiting for me in the lobby. Erin (Lounge) was awesome. Did not have to wait for anything, she was right on top. Service was excellent. less

Michelle first greeted me at check-in, she was warm, bubbly and ensured I was comfortable for my 1 night stay. The room was spotless and smelled great! Wonderful bathroom amenities! In the bar later that evening, Erin took care of our table, she was extremely friendly and provided great prompt service. We even had an interaction with Rohit the property GM to ensure all was well. Will definitely return!!! Thank you all for making it a great stay. less

The Hotel is average, you get for what you paid once is cheap. However, it could use some serious renovations. We had an issue one night with our next door neighboors, they were actually not doing a lot of noise, just talking loudly and excited, but we could hear simply everything and it was hard to get to sleep. The walls are so thin you could even here their alarm clock going off. Also there were leaking/drip in the breakfast room. Such a pity because the staff is very friendly and deserve 5 stars. less