Don't Stay Here if you are with a Sports Team
I highly recommend that you don't stay here if there is a possibility of your team not making it to the finals. Our team got knocked out so we didn't need to stay the last night at the hotel. The ho... more
I highly recommend that you don't stay here if there is a possibility of your team not making it to the finals. Our team got knocked out so we didn't need to stay the last night at the hotel. The hotel said they would not charge us for the last night and then they turned around and charged us anyway. The GM made the final decision even though the employee tried to do the right thing. less
Rusudan Zubiashvili, General Manager at Best Western Plus Norman, responded to this review
Dear 805team ,
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. You reservation was made for group block and cancelation policy for groups is 48 hours in advance . Hotel did not received cancelation request from Team Travel until 11:55 PM on Saturday night .
Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 405-801-2100.