Some good thinks, some bad
21/07/2019 673maurab, Boston, Massachusetts
The room was decent and the free breakfast was very good every morning with a good variety of options. The pool was unfortunately closed for many hours each day which was aggravating since it was ove... more
The room was decent and the free breakfast was very good every morning with a good variety of options. The pool was unfortunately closed for many hours each day which was aggravating since it was over 100 degrees. Our room wasn’t always cleaned. My husband ended up making the beds one day. After complaining, someone dropped off new towels. The shampoo bottles were so small, one person could go through one in a day. Found the housekeeping and the pool unavailability unacceptable. The management did offer a free night stay which we may or may not use. less
BWPNorman, General Manager at Best Western Plus Norman, responded to this review
Thank you for taking the time to write our hotel a constructive review. We apologize that we did not exceed your expectations during your stay. We do apologize for any frustration with the pool and housekeeping. Unfortunately, the pool was closed for that time during your stay for routine maintenance. This was to ensure that our guests could enjoy the water safely. To speak with me directly regarding your stay please call the hotel at 405-801-2100. We appreciate your business and hope you will give us another chance to provide you with the experience you deserve!