Awesome staff, clean room and hotel
07/08/2018 pjvdr, Lake Arrowhead, California
I'm shocked by some of the negative reviews on here as I'm wondering if those people stayed at another Hotel Solarena...maybe on Mars? Our experience was great! The front desk staff, particularly Will... more
I'm shocked by some of the negative reviews on here as I'm wondering if those people stayed at another Hotel Solarena...maybe on Mars? Our experience was great! The front desk staff, particularly William and Ahn, were so helpful and friendly and made us feel welcome every time we had a question about the area or amenities (which were also great...i.e. courtesy beach chairs, umbrella, towels, and toys for kids). Our room was very clean and quiet - not noisy as some guests have noted. We booked this as a mini beach getaway and because of how friendly everyone was at the hotel, our stay felt even more special than we had hoped and was also very relaxing. We didn't have to worry about anything and had a great time and staying here was a big part of why we enjoyed our trip so much. Also, only a couple minutes walk to the beach, and not nearly as crazy as just a few miles closer to Balboa Peninsula and the gridlock you'll face if you try to stay anywhere in that area. less
William J, Front Desk Supervisor at Hotel Solarena, BW Premier Collection, responded to this review
Thank you for taking the time to leave a review about our property. I am so happy to hear we exceeded your expectations while staying with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at the hotel directly. Thank you again for taking the time to complete a Trip Advisor review. We look forward to seeing you in the future!
Front Desk Supervisor
Hotel Solarena, BW Premier Collection