Close to Beach, but Poor in Most Other Areas
04/09/2017 brooklyns400, Irvine, United States
This hotel was pretty disappointing. A bit cheaper than neighboring hotels, but now I know why. Service was poor from the first time I called to book, rooms were small, hallways weren't air conditione... more
This hotel was pretty disappointing. A bit cheaper than neighboring hotels, but now I know why. Service was poor from the first time I called to book, rooms were small, hallways weren't air conditioned and breakfast was bad. They charged me the entire stay on the first night when they told me that wouldn't be the case, then said it didn't matter because I would have to pay it all anyway when I inquired. A staff member even laughed at me when I asked where the restroom was because it was so close that I should have seen it. Spend your money elsewhere and have a more enjoyable stay. less
Arthur A, Front Office Manager at Best Western Plus Newport Beach Inn, responded to this review
Thannk you for taking the time to review your recent stay. On behalf of our hotel, I do apologize for not exceeding your expectations. We will use your feedback to make improvements to our service. We do hope you will consider to give another chance to earn your business back.
If you need to need to speak to our management team, please contact us at (949) 642-8252 ext. 171.
Front Desk Manager