Less than great experience
24/10/2016 EtownEater, Elizabethtown Pa
First, the evening desk clerk was not dressed properly for the job. Secondly- our room was occupied when we got there. The staff says no, but we heard the dead bolt lock while we were attempting to u... more
First, the evening desk clerk was not dressed properly for the job. Secondly- our room was occupied when we got there. The staff says no, but we heard the dead bolt lock while we were attempting to use our key, which did not work. They also talked to us through the door. Whether THAT chased them away, or the desk clerk warned them to get out, I am not sure, but I have my suspicions. So we were told there was only one other room available. Which was a downgrade from what we reserved. (king suite to a standard queen rm). No AC in this room. Desk clerk calls us to ask about the room. Says he talked to the manager and he will adjust our bill. Nope. Check out time. New desk clerk will not adjust the bill as he knows nothing about it. Will take a note and give it to the manager. I get a response to my review on the BW site. After speaking to the manager, Best Western customer service, we did get some compensation for our botched stay. But I doubt if I will stay at this location again. less
Robert A, General Manager at BEST WESTERN PLUS Newark/Christiana Inn, responded to this review
Good morning EtownEater,
I do apologize that you felt that your stay was less than satisfactory. I do recall the front desk clerk calling to see if you would like to switch back to the room that was reserved for you after it was inspected to find that it was unoccupied. For your knowledge we were able to check another guest into that same room after you declined, due to our hotel being fully occupied that night.
If you have any questions please feel free to contact me.