Not Worthy of a Best Western Plus
01/12/2017 LG964, San Francisco, California
After an unpleasant stay at the BW Concordville Inn last winter, we tried this property. The front desk was the best part of the stay. The room had a thin blanket (not the usual comforter that BW Plus... more
After an unpleasant stay at the BW Concordville Inn last winter, we tried this property. The front desk was the best part of the stay. The room had a thin blanket (not the usual comforter that BW Plus hotels supply) and we had to crank the heat up to an uncomfortable level to keep warm. We left a note for housekeeping to supply us with more blankets and to supply us with another soap bar the first day. The note was thrown out and our request ignored. The second day, housekeeping skipped us altogether--bed was unmade, dirty towels were still on the floor, and towels were not refilled. This property seems to be a popular spot as the hotel was full each of the 3 days we were there. But it seems that BW properties in the Delaware area are sadly lacking when we compare them to the properties in CA where we had stayed for over 20 years.We will have to choose some other hotel chain if we visit Delaware again. less
Robert A, General Manager at Best Western Plus Newark/Christiana Inn, responded to this review
Good morning LG964,
Thank you for your feedback, we do apologize that your stay was less than desirable. We will take measures to address the above mentioned concerns for future guest.
We do hope that you would give us another opportunity to prove ourselves to you as a valued guest.