We were calling this place the Worst Western Minus during our stay for two days last weekend. I had originally booked this hotel a couple weeks ago because of its proximity of where we needed to be for a trade show. My son is 4 years old, and so i wanted an indoor pool, and included breakfast. Well, upon arriving, we noticed the trash all over the parking lot, and a few cars with people just sitting hanging out (we later noticed -smelled, really- that they were smoking pot in their cars in the lot. not sure if they were hotel guests or if that's the local hang out spot to do that sort of thing). Checking in was fine, the young man at the desk was pleasant. The room was clean. The third floor hallway had all sorts of smells going on, the most potent being the smell of marijuana. there was a big sign at the front desk reading NO PARTIES, but clearly no one pays attention. There were people up all night. ALL night, running up and down the hall, laughing and yelling. If you don't mind being woken up a few times a night, then you'd enjoy this place. The side door closest to the parking lot has a swiper where you can get in using your room key, however, it doesn't work, and there's a sign that says to enter through the front door, maybe because there's some shady people hanging out in the parking lot? Either way, the smokers that come out that side door stick a pizza box in the door to keep it propped open, so really, there's no security, and all kinds of characters could be coming into the hotel at any time. Those above-mentioned smokers come down, leave the pizza box in the door, and then walk off, so who knows if they're even hotel guests themselves.
The breakfast has a pretty decent variety: cereals, bagels, muffins, waffles, yogurt, coffee/juice. I did get turned off after finding a LONG BLACK hair in my Frosted Flakes, but whatever.
My biggest problem/complaint with this hotel is the pool. Please keep in mind, my biggest factor in deciding on this particular hotel was the indoor pool, since I have a 4 year old who loves to play in the pool. THIS POOL AREA WAS DISGUSTING. The pool and hot tub both were REPULSIVE. It was Sunday night, and seemed as if the pool and hot tub were not cleaned in over a week. There were clumps of hair floating in the pool, the water had a creepy oily film on it, and the hot tub was foamy and green. I made my boyfriend go get the pool skimmer to at least get the big chunks of hair out; the pool's floor even looked murky by the stair area to enter the pool. This place needs to hire a pool guy, cuz it was just wrong. Honestly I don't know why this is even a Best Western Plus. I've stayed in Best Western Pluses, and I feel that there are standards, and there is a reputation to uphold. I feel almost "let down" by the Best Western brand, and am not really interested in staying at any Best Western Pluses in the future, based on the poor quality of this one. Like I mentioned, "Worst Western Minus". less
Robert A, General Manager at Best Western Plus Newark/Christiana Inn, responded to this review
Good afternoon maramez12,
Thank you for your feedback. We apologize that your stay was less than desirable, and we'll be taking steps to resolve such issues that occurred during your stay.