Not a favorite
13/05/2018 SouthwoodTruck, Jamesville, United States
Stayed with our soccer team for the weekend. The hotel is near a highway and busy divided main road, so there is road noise. Rooms were renovated, but hallways appeared dark and overlooked. My room ha... more
Stayed with our soccer team for the weekend. The hotel is near a highway and busy divided main road, so there is road noise. Rooms were renovated, but hallways appeared dark and overlooked. My room had a smoke smell, even though the hotel had a non-smoking policy. I let them know, and they made a note so I was not charged, however bot so much apologies or any partial refund. Also the bed covers such as blankets were disgusting, hospitals have better bedding. Pillows were small and disastrous. Bedding was not good, period. Now the worst, people in our group having not closed their door at night woke up in the middle of the night with a man going through their stuff. When hotels staff was notified they said there is nothing they could do, even though other people have encountered this person in the hallways. Police was not notified, or cameras checked. At least we left with that story. The staff here was definitely not welcoming or showed any appreciation at check out. Stay away from this place. less
Robert A, General Manager at Best Western Plus Newark/Christiana Inn, responded to this review
Good morning Southwood Truck,
I do apologize that your stay was less than desirable, and we apologize for any smoke smell that was detected in your room. We are 100% smoke free and we try our best to remain as such. We have never experienced such an issue noted above and as the cameras were reviewed we were unable to find anything pertaining to this claim, also the involved guest did not want the police called when offered by the front desk agent.