Best Western Plus Newark Airport West

What a dump! No fault of the staff but the poor condition of the facility affects their overall attitude. Not much to find good with this place other than it's close to the airport and provides shuttle service. less

We needed a hotel with shuttle service from the airport. The hotel is old but clean and our room was nice. Nothing near by, but we just stayed in the hotel. Front desk clerk was very helpful and friendly, and Manny the shuttle driver and manager was extremely nice. less

I wouldn’t say i have high standards for an airport hotel, but feeling safe is important when you are a 20something year old woman traveling alone. Booked this place because i had a 5AM flight and had to work late the night before. First off, there is an incredibly small parking lot, you will be told to park along the street which is right off a highway. Not a big deal for me, I park my car along the street. As i’m walking a car turns around and begins aggressively following me, gassing it, slowing down, nearly hitting me with their car. It was very obvious that it was intentional and i was honestly terrified. In the two hours that I actually spent in the hotel room, i heard some yelling, partying and saw groups of people leaving around 3 am (while i was waiting for the shuttle) high on ~something stronger than pot~. As for the room, it was clean and basic. As for the return shuttle, I was told 10-15 minutes and waited about 35, and ended up just taking an uber. Take your money elsewhere. less

This hotel seemed to be taken over by Best Western, however it was not up to Best Western standards. The staff were nice, and the main areas were nice enough. If you want a Nice hot shower with fluffy towels and a good night's rest, you might get one out of the three. The shower was ok, the bed was ok, the towels were so paper thin that even two didn't dry off my normal sized body. they were cheap. The pillows although soft, were about the size you would give for a toddler bed. Don't waste your money, choose somewhere else. less

Do not stay here. I can’t urge you enough to AVOID booking a reservation here at all costs. I had the worst experience staying here and I implore anyone looking for convenience to EWR to look for accommodations elsewhere and save yourself from the worst hotel experience I guarantee you’ll have. The customer service here couldn’t be worse and the negligence and lack of formal processes makes me question how this hotel is still running and makes me genuinely concerned for any future guests. Concierge and management refused to help me when my car was returned damaged after using their Park & Fly program where no one could take responsibility or help me understand what happened to the vehicle that was in their hands while I was on a trip for 5 days. No one communicated to me there was an issue and instead decided to be extremely defensive—likely to hide what actually happened. The Park & Fly manager Manuel Nico was extremely rude, unreliable, unhelpful, and willfully negligent and I urge you to not leave your vehicle in his hands. Concierge/Assistant Manager David Perez was extremely unhelpful and insisted it was not his job to have accountability for what happened, he left me stranded at the hotel with no way to return home to Manhattan. General Manager Mihir Joshi could only defend himself and remove himself from any responsibility instead of trying to problem solve and organize next steps and solutions. No one could do their job, failing to offer a formal incident report or any concrete details on what happened to my vehicle while in their hands. I can only hope this hotel enters its final days and closes down for good, saving us all from any more trouble. less