Best Western Plus Newark Airport West

We stayed on a stopover between Colorado Springs and London. Quick pick up from airport on arrival. The hotel is clean and comfortable. We went into New York via the hotel bus to Penn Station and returned the same way. Very convenient and would certainly use this hotel again for this service. Our stay was efficient and comfortable. Breakfast was constantly being refreshed and cleaned. less

Very difficult location to access. Decent breakfast, close to airport. No food around hotel. Very hard location to exit and merge in the morning. I would not suggest this hotel as there are other better options very close by in the same price range. less

I had a 12 hour layover at EWR (Newark) while returning from BON (Bonaire) to IAH (Houston). I must say I thought that the hotel was good to very good. It had a restaurant associated with it that stayed open until 11:00. This was good since from what I could see there were NO restaurants anywhere close to this place, so they had a very captive audience. What annoyed me was the approximant 20% tax added to my already high hotel bill. Consider this when making travel plans and using those FREE United travel miles for your next vacation. Just sayin! ONE last comment, leave extra time when passing through EWR. Their TSA is the worst I have seen in the United States. Rude, lazy and arrogant, describes them best. And I thought IAH was bad. less

First off, hotel is very difficult to find and parking and navigating their cramped lot was a challenge. Our room was very nice and comfortable. The views are not pretty, but watching the jets take off and land was fun. Despite the closeness of the airport it was also very quiet. We took advantage of the shuttle service to get to New York City through Penn station. It was fast, reliable and reasonably priced. The next morning the shuttle service to the cruise ship was also very fast and efficient. You are given a voucher through yellow cab service for your return to the hotel to get your car. That was a nightmare. The lot for yellow cab was chaos. The first van we saw depart left with someone's​ suitcase sitting behind it and we witnessed 20 minutes of hollering at one another as the employees tried to figure out who was to blame and how to get it to the airport for the poor family missing it. We waited forever for a van to take us despite many assurances a van was on its way and several vans sitting in the lot unused. We sat and sat and finally they told us the guy that had been chatting us up could take us. Why the wait??? Our van was barely street legal as there were no functioning seat belts. The bags were piled higher than the seat backs and there were not head rests protecting us. They left the van running while loading and we were light headed from all the fumes. I spent the ride holding the bags in place and my husband was repeatedly hit in the back every time the driver frequently stomped on the brakes. Then, when we were finally loaded and ready to head to the hotel in a very crowded van, they squeezed four more people and their luggage on who were headed to the airport. We were told they get priority, so our trip back to the hotel was further delayed by a trip to the airport. Our driver could not figure out how to get back to our hotel from the airport and we literally passed it THREE TIMES on different highways circling around and around until he finally figured it out how to get us there. We had purposely gotten off the ship as early as possible to start our long journey home. This delayed us by two and a half hours. We were furious as we had an 18 hour trip home. In short, everything run by Best Western was great. Their partnership with yellow cab severely tarnished the experience and therefore the Best Western brand. We would use Best Western again in a heartbeat but only with assurances they could provide an alternative means to return from the cruise ship to the hotel. less

Nice hotel for stay after arriving at Newark Airport. The free airport shuttle was quick and the service was great. Our room was well appointed with a comfortable, king size bed. A plus was that there was a quiet restaurant, with bar, downstairs so that we did not have to leave the hotel for dinner. I believe that there may have been other options within walking distance. The hotel was located in an industrial area so I wasn't really comfortable with the idea of walking anywhere. The hot breakfast was fine and got us on our way in the morning. We took the free shuttle back to the airport and were taken directly to the correct car rental desk where we were able to get our car and be on our way. less