Best Western Plus Newark Airport West

Notified staff of reservation when booking that I would need shuttle service and provided flight arrival time and information. I called upon landing and they said to go to P4. After standing around for 45 minutes and seeing other hotel buses multiple times, I called the hotel and they said they didn’t know to pick me up... Upon arrival to the hotel the receptionist was very rude and condescending to the shuttle driver who was very courteous. The place smelt like cigarettes. There were no real blinds to block the bright spot light shining in the windows. All the other hotels I’ve been to still offer grab and go breakfast. I can understand if you don’t offer it, but don’t advertise it on your website then... it was one of the filters I chose when finding a hotel. less

I stayed on the 3rd floor and it was always noisy with men in and out of room 309 and a girl that lives there but doesn’t actually live there... sometimes heroin is sold and I overheard laughter about people wit warrants staying there.... the streets have moved in.... stay away if you can especially with family.... less

We chose to stay at this hotel due to an early flight out of Newark. Was hoping for about 5-6 hours of sleep. Due to the overwhelming stench of cheap perfume and cigarette smoke, as well as the kids playing dodgeball in the room above us till 2 AM, we got about 1 hour of sleep. The shuttle service is convenient, but was an hour late for our pickup. less

We booked based on overall reviews, price point, free shuttle, and the location as we were only needing a hotel for an overnight layover. We probably would have been better off trying to sleep in the airport. Upon arrival the room we received did not have air. The hotel clerk was very apologetic about it. We were reassigned rooms. We received a corner room and it was actually quite spacious. That is about where the good things end. The bed is probably the worst bed I have ever slept on in my life. It was super lumpy and every time you moved the whole entire bed moved with you. The pillows immediately went flat when you laid on them. Starting at about 9:30 PM to about 2:30 AM the room beside us had people in and out the room about every 10 minutes. You could never hear the people through the walls, but you could hear the door slamming every time it was opened. Finally someone must have called about it because we heard hotel security knocking on their door about 2:45 am and then the police arrived and were out in the hall for a while thereafter. At this point my back was hurting so bad and I had little sleep that I decided to just get up and take a shower. The water pressure was fine, but the tub did not drain correctly and you end up standing in water. We are actually about to leave and just head to the airport early since the shuttle does run 24 hours. less

My recent stay included two rooms with four people per room. Our rooms were supplied with linen for two people. I called guest services to request towels and was told that it would be about 20 minutes because the staff was waiting for clean linen. After waiting for several hours, we had to leave the hotel without receiving linen. We returned to the hotel about 8 PM and only one of my rooms had received linen. We had to wait another hour to receive additional linen. The toilet in room 607 had a loose handle and it had to be plunged with every use. About 11 PM, a staff member, possibly security, showed up to my daughter's room saying he receivied a complaint of someone smoking and needed to check the room. He walked in the bathroom and then apologized and left. I called guest services to inquire about the staff member and was told that he would check with security and give me a call back. I never received a follow-up call. Also after leaving the hotel, my daughter's friend realized she left her speaker in the room, it was positioned in a place that it would've been found when staff came in to clean the room. I called the hotel and was informed that the item had not been turned into guest services and the room couldn't be checked because it had already been rented out. less