Best Western Plus Newark Airport West

I stayed in room 611 and the unit was not on however the room was extrmemely hot which made sleeping a little uncomfortable. The overall stay was good. The bed was comfortable, breakfast was good, easy access to the mall and to see my family. I wish the parking lot was bigger. Overall for what you pay for it was worth it. Just get that room temperature right. i would stay again. less

My wife was told by her Doctor not to travel because of a high risk pregnancy. We were told it could be dangerous to my wife and baby. I messaged the Motel and they said they would not refund the stay under any circumstances but that they have cancelled my reservation! I replied to their customer service agent to emphasize the danger of the situation and offered to provide a Dr. note and Best Western ghosted me. I will never stay at another of their properties. SHAME ON BEST WESTERN!! less

The rooms were clean and spacious. The beds were exceptionally comfortable. However; the staff at check-in were not warm and welcoming. In fact, the answers we received were quite curt. First impressions are lasting, and unfortunately, it is what my wife and I will remember the most. less

I am thoroughly upset with the Service of this particular Hotel. When I called the main number (spoke to Ashley), I was told that my Stay & Cruise package INCLUDED 7 days of overnight parking and there would be an additional charge of $15.00 per day on any nights over that. After printing off my Confirmation, I called the hotel, directly, to question the distance to the Cruise Port and spoke to Pedro' and he told me it does NOT include ANY nights of overnight parking and it would be $15.00 per day to stay parked there. He also picked up on the fact that my Reservation was done under the WRONG MONTH, when he asked for my travel dates!!! I ended up calling the main 800# back and spoke to Sheena who verified that Pedro's story was the correct one. I told Ashley that the phone call says it is recorded and they should listen to it. She did not offer to correct the mistakes at all. Therefore, I cancelled the stay!!! JUST BEWARE OF THE INFO YOU RECEIVE AND MAYBE ASK FOR ALL THE PERTINENT DETAILS IN WRITING!!! It would be a sad situation for someone to show up there and owe an EXTRA $105.00 when they were NOT expecting that to happen!!! less

Breakfast was very sparse. The coffee was empty. Hardly any muffins and no fruit. I know that when you leave early you don't get full breakfast, but we should receive what was promised. Also when we arrived we were placed on the list for 5:30 to catch the van to the airport. The next morning when standing outside we were told that we couldn't get on the van because too many people waiting. I explained that the other couples with use were on the van and we arrived at the same time and I was also a Best Western member. Driver didn't care and said just wait for the next van. Then I explained that one couple was their that was supposed to be on the 6 am van but didn't want to wait so they came at 5:30. Totally screwed up. less