Almost A Good Hotel
03/02/2019 873graemem, Pasadena, CA, United States
Let's start with what is good about hotel. This is a relatively new hotel, (open approx 20 months at the time of writing), and so it is fresh, and well appointed for the most part. The rooms are clean... more
Let's start with what is good about hotel. This is a relatively new hotel, (open approx 20 months at the time of writing), and so it is fresh, and well appointed for the most part. The rooms are clean, the amenities (beds, bathroom, TV and lighting) are all good.
Now lets look at while this hotel fails. The first and foremost was the attitude of the front desk personnel. I got in early on a Sunday evening, and it was is the person checking me in was doing me a favour. Worst front desk person ever at a Best Western facility. The next thing is that the walls are paper thin; you can hear everything in the rooms on either side. Third is that there is a three quarter inch gap between the bottom of the room door, and the floor, which made it even noisier as I could hear everything going on in the hall way. Third, the breakfast was horrible. The standard eggs were watery and the sausage was cold and rock hard, as if not properly cooked.
Now whilst the locating is close to the airport, there is NOTHING nearby if you are ordering in. So if like my self, you don't have a car, and dependent upon ordering in, this might represent a bit of a challenge, There were four pizza joints that you could order in from, and the only two food service providers on Grubhub were Taco Bell and Subway.
So needless to say, this is not a hotel I would recommend if one is without a vehicle and if noise from the hallways and the adjoining room is something that would disturb you. less
terri s, Public Relations Manager at Best Western Plus New Orleans Airport Hotel, responded to this review
Thank you for taking the time to tell us about your experience directly with the hotel and online. We are extremely sorry that your experience did not meet your expectations; once again please allow me to express my sincerest apologies.
We strive to provide quality service experience for every customer; therefore your feedback is very important to us. As mentioned we have taken appropriate measures to address the problem and prevent future occurrence.
With regards to the restaurants in the area we provide complimentary shuttle service to and from local restaurants within airport surroundings.
Please note that this problem was an exception to our normal practices. We appreciate you sharing your concerns, and hope that you will give us the opportunity to better serve you in the near future.