Best Western Plus New Orleans Airport Hotel

189 W Airline Drive, Kenner, Louisiana, 70062-6886, United States
based on 298 reviews Trip Advisor Logo
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Best Western Plus New Orleans Airport Hotel

Welcome to the BRAND NEW...Best Western Plus New Orleans Airport Hotel! When looking to stay near New Orleans but not in the middle of the city, the Best Western Plus New Orleans Airport Hotel is just the place for you. Hotels near the New Orleans Ai show more

Pets not accepted
Check-in & Check out15:00:00 | 12:00:00

Reviews of Best Western Plus New Orleans Airport Hotel

Traveller Overview:
4.0 Rating: 298 reviews
Excellent 46%
Very Good 29%
Average 12%
Poor 5%
Terrible 6%
Rating

extract444, wrote review 10/12/2019

Best Western Plus New Orleans Airport Hotel, Kenner

We were here 1 night for early am flight to Florida. Was very nice, Easy to get to airport. We signed up for the shuttle the night before & the guy left early with no checking on us. We were in the el... more

Rating

addie1979, wrote review 10/12/2019

Not like the reviews

I had a very different experience than all these reviews. I stayed one night because my flight was canceled. Staff was surly, and the room was not comfortable. I could feel the bed springs and the pil... more

Owner Response
189bwp, Public Relations Manager at Best Western Plus New Orleans Airport Hotel, responded to this review
Dear addie1979, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Terri
Rating

shannonandrandyr2019, wrote review 08/12/2019

Great hotel

This hotel was very convenient to the airport. The staff was very friendly & helpful. The breakfast was great & yummy! The bed & pillows were very comfortable! The hotel & rooms were very clean. I def... more

Rating

honkytonkstomper, wrote review 07/12/2019

Good for overnight

The New Orleans airport has moved making this hotel a little less convenient than it used to be, however, there is free shuttle service. Ample free parking and the free breakfast is good...more than ... more

Rating

SchemtobS, wrote review 03/12/2019

Heading to Hattiesburg

Stayed one night on our way to Hattiesburg. Late flight coming in so we wanted close to airport. Checking in the front Desk lady is out front of the lobby smoking . She follows us in to check us in. N... more

Owner Response
terri s, Guest Relations Manager at Best Western Plus New Orleans Airport Hotel, responded to this review
I am so sorry that you felt our staff was rude, state requires a 5 minute break time during the hour. We strive for excellent customer service, so it is disappointing to hear that this was not achieved. The air conditioner has a lovers adjuster on the inside, I sorry this was mentioned or utilized during the stay. Please feel free to reach out directly with more specifics so that we can address any issues. We hope you will give us another try!