Best Western Plus New Orleans Airport Hotel

189 W Airline Drive, Kenner, Louisiana, 70062-6886, United States
based on 332 reviews Trip Advisor Logo
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Best Western Plus New Orleans Airport Hotel

Welcome to the BRAND NEW...Best Western Plus New Orleans Airport Hotel! When looking to stay near New Orleans but not in the middle of the city, the Best Western Plus New Orleans Airport Hotel is just the place for you. Hotels near the New Orleans Ai show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
189 W Airline Drive, Kenner, Louisiana, 70062-6886, United States

Reviews of Best Western Plus New Orleans Airport Hotel

Traveller Overview:
4.0 Rating: 332 reviews
Excellent 47%
Very Good 28%
Average 11%
Poor 4%
Terrible 7%
Rating

Culture42779912472, wrote review 22/04/2021

1st and Last Stay

To make a long story short this hotel is not clean! Came from Houston checked in 8-9 pm attendant at check in was not courteous, but short and seemed irritated. I had a double Queen room which had di... more

Owner Response
terri s , Other at Best Western Plus New Orleans Airport Hotel, responded to this review
Thank you for taking the time to write a review and for providing us with valuable feedback. I am so very sorry that your experience did not meet your expectations. I will be reviewing this information with our team so that we can make the improvements needed as well as retraining where necessary. I truly hope that you give us another chance the next time you find yourself in New Orleans Airport. Warm Regards,
Rating

jetcrazy1, wrote review 21/04/2021

Great staff with excellent customer service

Tina, Frank and the young lady that works the evening behind the front desk ( I forget her name ) are such nice people. I used the shuttle service twice on my stay, it was a lifesaver ! Ofcourse ... more

Rating

F9995GIrichardz, wrote review 01/04/2021

Rude front desk person, horrible breakfast

Very rude front desk person. Website states that a Grab & Go breakfast will be provided with: Fruit Yogurt A breakfast bar A childrens’ option A packaged or homemade breakfast sandwich, burrito or si... more

Owner Response
terri s , Other at Best Western Plus New Orleans Airport Hotel, responded to this review
We thank you for your much-valued feedback. We apologize profusely for the inconvenience you faced due to the lack of information in advance about the breakfast service. While we thank you for your extreme cooperation in this regard, especially during the tempestuous times that we’re all witnessing, we undeniably agree that your concern makes total sense. The onus is on us and taking a cue from your valuable feedback, we will definitely make the necessary improvements in the coming days in this regard, just so that our guests are already prepared beforehand about the fact that breakfast options have been been limited for the time being. We will make sure that our third party websites reflects the latest guidelines and measures we’ve been taking in this regard. Thank you for bringing this issue to our attention. Once again, we are sorry for all our shortcomings and we request you to give us another chance to resolve this and to provide you a more successful experience in the future.
Rating

justine601662, wrote review 26/03/2021

not so good 😕

No coffee in rooms ,breakfast was awful. Service was awful. Rates was not what they said being a member and hot water ran out quick .BW is usually great ,but this one wasn't to my experience .I will n... more

Owner Response
terri s , General Manager at Best Western Plus New Orleans Airport Hotel, responded to this review
Thank you for choosing Best Western Plus New Orleans Airport and for taking the time to provide feedback about your experience at Best Western Plus New Orleans Airport. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.
Rating

Michelle T, wrote review 14/03/2021

Good price & so clean with the friendliest staff!

Got a reservation last minute and turned out to be the best! Staff was so nice and helpful. Super accommodating to our needs. Room was clean and cozy! The only downside was that they drop off at the c... more