Best Western Plus New Orleans Airport Hotel

189 W Airline Drive, Kenner, Louisiana, 70062-6886, United States
based on 315 reviews Trip Advisor Logo
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Best Western Plus New Orleans Airport Hotel

Welcome to the BRAND NEW...Best Western Plus New Orleans Airport Hotel! When looking to stay near New Orleans but not in the middle of the city, the Best Western Plus New Orleans Airport Hotel is just the place for you. Hotels near the New Orleans Ai show more

Pets not accepted
Check-in & Check out15:00:00 | 12:00:00

Reviews of Best Western Plus New Orleans Airport Hotel

Traveller Overview:
4.0 Rating: 315 reviews
Excellent 47%
Very Good 29%
Average 12%
Poor 4%
Terrible 6%
Rating

loraxgroom, wrote review 17/03/2020

family trip

Front desk very accommodating. Raquel, League, and Sid went out of their way to help with our room when our Marine Daughters plans were affected by the coronavirus. They worked hard to make sure we ... more

Owner Response
189bwp, Front Desk Agent at Best Western Plus New Orleans Airport Hotel, responded to this review
Thank you for your review, we strive to provide the best customer service possible! We love hearing feedback from our guests, we hope to see you again soon!
Rating

Tour24249770945, wrote review 11/03/2020

Would stay again

Stayed there 2x in 10 days before & after cruise. Was exceedingly satisfied with the room which was clean, modern; the friendly & helpful employees - including at the desk & shuttle driver to port; a... more

Owner Response
189bwp, Front Desk Agent at Best Western Plus New Orleans Airport Hotel, responded to this review
Thank you so much for your review! We hope to see you again soon!
Rating

dotp2015, wrote review 29/02/2020

Convenient hotel at MSY

Very convenient for any early flight out of MSY. Quite new hotel - beds were very good and room was nice with microwave and frig. Very nice staff. Would definitely stay again when in New Orleans. ... more

Owner Response
189bwp, Front Desk Agent at Best Western Plus New Orleans Airport Hotel, responded to this review
Thank you for your review!
Rating

jordynw831, wrote review 17/02/2020

Terrible

Customer service is awful. They screamed at me and my boyfriend after we asked for a refund. They are rude and RACIST. They also do not provide reliable or safe shuffle services to the airport. Do not... more

Owner Response
189bwp, Guest Relations Manager at Best Western Plus New Orleans Airport Hotel, responded to this review
Dear Ms. Williams Thank you for bringing your concerns to our attention. I apologize for the misunderstanding regarding your parking pickup time. Unfortunately, our management was unable to amend the issue with your parking because, per your parking reservation form filled by yourself you indicated a different pickup time than the one that was demanded. We scheduled other shuttle runs for the morning based on the pickup reservation. However, I am saddened to hear that this experience left you with an inaccurate perception about our Associates. Upon further review of the details of your phone conversation, we found that the reason you were asked to leave our property was due to aggressive behavior which threatened the well-being of our guests and staff. Several attempts were made to speak with you and assist you, all of which were unsuccessful. I can assure you that we embrace diversity here at Best Western Plus. We are immensely proud to say that our team is made up of hospitality professionals from all over the world who represent dozens of different cultures, races, and religions.
Rating

mike_jarman2002, wrote review 01/02/2020

Clean, neat, affordable

I only stayed one night, but was comfortable. The entire place including my room was immaculately clean, check-in was quick and easy with a friendly staff. The free breakfast was self serve, but eve... more

Owner Response
189bwp, Front Desk Agent at Best Western Plus New Orleans Airport Hotel, responded to this review
Mike, thank you so much for your review! We love hearing feedback from our guests! We hope to see you again soon!