Customer service is awful. They screamed at me and my boyfriend after we asked for a refund. They are rude and RACIST. They also do not provide reliable or safe shuffle services to the airport. Do not... more
Customer service is awful. They screamed at me and my boyfriend after we asked for a refund. They are rude and RACIST. They also do not provide reliable or safe shuffle services to the airport. Do not waste your money or time. less
189bwp, Guest Relations Manager at Best Western Plus New Orleans Airport Hotel, responded to this review
Dear Ms. Williams
Thank you for bringing your concerns to our attention. I apologize for the misunderstanding regarding your parking pickup time. Unfortunately, our management was unable to amend the issue with your parking because, per your parking reservation form filled by yourself you indicated a different pickup time than the one that was demanded. We scheduled other shuttle runs for the morning based on the pickup reservation. However, I am saddened to hear that this experience left you with an inaccurate perception about our Associates. Upon further review of the details of your phone conversation, we found that the reason you were asked to leave our property was due to aggressive behavior which threatened the well-being of our guests and staff. Several attempts were made to speak with you and assist you, all of which were unsuccessful. I can assure you that we embrace diversity here at Best Western Plus. We are immensely proud to say that our team is made up of hospitality professionals from all over the world who represent dozens of different cultures, races, and religions.